Personality and cognitive processes in life and death decision making: An exploration into the source of judgment errors by police special squads

This study sought to understand judgment errors by special police units such as those documented after the assault by the Bureau of Alcohol, Tobacco and Firearms on the Branch Davidians near Waco, Texas. The study examined the relation between personality traits, the cognitive organization of safety and survival skills, and past deadly force encounters in 131 tactical and command officers of Violent Crimes and Fugitives Task Forces, and as they executed live high‐risk arrest warrants in an all‐inclusive decision‐making simulation environment. Logistic regressions showed that getting shot on the job was related to very low neuroticism and low sensation (experience) seeking among officers. Getting shot in a deadly force encounter during a simulated team entry was also related to low neuroticism and low experience seeking. Making safety and survival errors in a simulated entry was positively related to toughmindedness in Task Force tactical officers but negatively related to toughmindedness in Task Force leaders. Principle components factor analysis of 27 self‐reported safety and survival competencies showed that, generally, TF leaders reasoned with higher cognitive processes of analysis and deliberation while tactical personnel reasoned more in terms of reactive and procedural knowledge. Getting shot during a simulated dangerous encounter was more likely to occur when there was a mismatch between task demands and an officer's preference of one knowledge system over another. It was speculated that the poor judgment by command staff at Waco might have been related to their use of a procedural knowledge system when higher cognitive processes were needed. Greater experience with executing arrest warrants would have triggered the recognition of a serious anomaly, which would have primed the use of higher cognitive processes.     

An examination of the role of perceived support and employee commitment in employee-customer encounters

The authors examined the relationships between perceived organizational support, organizational commitment, commitment to customers, and service quality in a fast-food firm. The research design matched customer responses with individual employees' attitudes, making this study a true test of the service provider-customer encounter. On the basis of a sample of matched employee-customer data (N = 133), hierarchical linear modeling analyses revealed that perceived organizational support had both a unit-level and an employee-level effect on 1 dimension of service quality: helping behavior. Contrary to affective organizational commitment, affective commitment to customers enhanced service quality. The 2 sub-dimensions of continuance commitment to the organization--perceived high sacrifice and perceived lack of alternatives--exerted effects opposite in sign: The former fostered service quality, whereas the latter reduced it. The implications of these findings are discussed within the context of research on employee-customer encounters.     

Facial expressions of emotions: a methodological contribution to the study of spontaneous and dynamic emotional faces

This paper addresses methodological considerations relevant to nonverbal communication of emotion research. In order to gather more information about the interpretations given to spontaneous and dynamic facial expressions, two main objectives guide the present exploratory research. The first one is to obtain naturalistic recordings of emotional expressions in realistic settings that are ‘emotional enough’. The second one is to address the issue of dynamic judgments of facial expressions of emotion, that is real-time emotional recognition. An innovative device has been created for this specific purpose. Results show that, although the social nature of the eliciting situation is minimal, the experience of some emotions is reflected on the encoders' faces while being covertly videotaped in natural conditions. Moreover, results show the utility to investigate dynamic emotional judgments of spontaneous and dynamic expressions since observers seem to be sensitive to the slightest facial expression change in making their emotional judgments. A promising paradigm is thus proposed for the study of the dynamics of real-time nonverbal emotional interaction. Copyright © 2007 John Wiley & Sons, Ltd.     

Age Differences in Learning from Instructional Animations

The present study tests the effects of the decline of executive functions and spatial abilities with aging on the comprehension of a complex instructional animation. An animation of a piano mechanism was presented individually to 33 young adults and 31 elderly participants. Two presentation speeds of the animation (normal and slow) were compared in a 2 × 2 experimental design. Eye movements were recorded during the learning time. Then, four executive function tests (inhibition, shifting, updating, and processing speed) and a spatial ability test (differential aptitude test) were undertaken by each participant. Results showed that the comprehension of animations was significantly affected by aging. Significant differences between young and old groups were found for executive functions and spatial abilities. Regressions on comprehension scores showed a strong significant effect of spatial ability. Like in previous research, presentation speed had no effect. Eye movement data showed this result was due to application of a compensation strategy. Copyright © 2015 John Wiley & Sons, Ltd.     

Nonspatial attentional capture by previously rewarded scene semantics

Recent research has shown that reward influences visual perception and cognition in a way that is distinct from the well-documented goal-directed mechanisms. In the current study we explored how task-irrelevant stimulus-reward associations affect processing of stimuli when attention is constrained and reward no longer delivered. During a training phase, participants performed a choice game, exposing them to different reward schedules for different semantic categories of natural scene pictures. In a separate test session in which no additional reward was provided, the differentially rewarded scene categories were used as task-irrelevant non-targets in a rapid serial visual presentation (RSVP) task. Participants performed a detection task on a previously non-rewarded target category. Results show that participants' sensitivity index (d′) for target detection decreased as a function of whether the reward was coupled to the distractor category during training. The semantic category of natural scenes associated with high reward caused more interference in target detection than the semantic category associated with a low reward. The same was found when new, unseen distractor pictures of the same semantic categories were used. The present findings suggest that reward can be selectively associated with high level scene semantics. We argue that learned stimulus-reward associations persistently bias perceptual processing independently of spatial shifts in attention and the immediate prospect of reward.     

Comparing Correlates of Civic Engagement Between Immigrant and Majority Youth in Belgium,Germany, and Turkey

Drawing on data from a large-scale international project, this research examined predictors of civic engagement between immigrant (n = 599) and majority youth (n = 1,027) in Belgium, Germany, and Turkey. In all three countries immigrants were found to be more civically engaged than their majority peers. Further, based on the assumptions of the civic voluntarism model, civic engagement was predicted by resources, social experiences, and psychological engagement (i.e., internal political efficacy). The results showed that predictors differed by ethnic background. Although internal political efficacy beliefs were only found to be a significant predictor of civic engagement among majority youth, involvement in social networks was found to be a more meaningful predictor among immigrant youth. These results are discussed in terms of theoretical and practical implications.