Problems of Work Evaluation

In reviewing the history of the development of techniques of work evaluation, four different approaches are appraised: (1) the mental testing approach, (2) the job analysis approach, (3) the work-sample approach, and (4) the situational assessment approach. Each of these sets of methods is found to arise from somewhat different sectors of society, to serve differing interests, and to have differing objectives. After examination of the merits and limitations of each of the four approaches, the conclusion is drawn that “no one of these four methods can do everything; each deals with a restricted facet of a many-faceted problem.” Attention is called to the general need for validation through professional observation in unprotected industrial settings.