Telephone counseling and crisis intervention: A review

The empirical research pertaining to the effectiveness of telephone counseling and referral systems personnel was critically reviewed. The assessment was organized according to several evaluation strategies that researchers have utilized to evaluate effectiveness. These strategies included, for example, client self-reports, client "shows" versus "no-shows" following referral, data pertaining to suicide rates, counselor ratings of personal effectiveness, and phone workers' ability to offer empathy to clients. It was concluded that discussions of effectiveness should be constrained by a careful consideration of the specific index of efficacy chosen by investigators as well as methodological issues associated with current research in this area. There is reason to believe that the availability of telephone crisis services may be related to reduced suicide rates among young white females. Also, there is a significant need to empirically associate counseling technique and indices of effectiveness with substantive measures of client outcome in future research. Additional topics reviewed include the probable differential effectiveness of lay workers with various presenting problems of clients, and the role that training and maturity seem to play in successful interventions. Guidelines for the use of evaluation techniques which coincide with service goals are also offered.     

Poisson models for assessing rater agreement in discrete response studies

In this paper we discuss a method for assessing agreement among raters who are scoring the number of times, a specified event occurs. In such cases, it seems reasonable to define agreement in terms of raters' behaviours in correctly identifying responses which have in fact occurred, and in their falsely counting responses which have not. We exploit the discrete nature of the response variable, and examine a class of models for mean response assuming an underlying Poisson distribution. Test statistics are given for deciding on the applicability of the models, and whether there is agreement with respect to correctly detecting responses, as well as with falsely scoring responses.     

Making Space Behind the Veil: Black Agency within a Predominantly White Religion

The work of W.E.B. Du Bois highlights the significance of Christian religion in Black American life. According to Du Bois, the Black Church serves as a site of self-formation and affirmation, and the White Church as a source of racist beliefs and justifications for inequality. In this paper, we expand Du Bois’ inquiry about the influence of religion with a study of Black Americans who belong to a predominantly White religion. For those whose religious experience is almost wholly within the “white world,” what role does religion play in their lives? We analyze a set of 52 public accounts by Black Americans discussing their experiences as members of the Church of Jesus Christ of Latter-day Saints (LDS). We find that for many Black LDS, membership in the LDS Church is characterized by contrast and contradiction, yielding spiritual conviction, joy, and meaningful communion on one hand, and racism and isolation on the other. We also find that Black LDS respond to these contradictions in a variety of ways. We classify these agentic responses into five types and examine the sociological significance of the observed variation. We conclude with a discussion of implications for scholarship on race and religion.