Ethics,Ethos, and Dualities: Self and Culture,Talking in Tongues

Ethical considerations are experienced as a softly murmuring subtext in the analytic situation. The question of ethics and ethos opens the question of self and culture. Living ethically involves awareness of cultural norms as well as personal judgment, and therefore implies a permeable boundary between self and world. Right and wrong, self and society are de facto dualities, rigid splits or means of balance, perpetual conflict or reconciliation. Western culture has been shaped by the duality of the Dionysian and the Apollonian. In this dualistic tension, is there potential for balance between intoxication and logic in contemporary psychoanalysis? Do psychoanalysts share a common ethic? How do we reconcile the Apollonian ethic of honesty (M. Guy Thompson, The Ethic of Honesty, Rodopi, Amsterdam and New York: 2004) with the Dionysian ethic of the creative use of the self in the transference–countertransference matrix? Using clinical examples and the spiritual and ethical considerations of writers such as Rumi, Martin Buber, and Dostoevsky, psychoanalytic thinkers such as Joyce McDougall, and traditional sources such as Zen Buddhism and the Talmud, this essay examines the effect of the cultural biases of the analyst in the analytic situation, and the hidden ethical dilemmas we face. Is it possible to maintain a “purity of intention” as we maintain respect for the boundaries of the analysand while exploring and utilizing deep countertransferential responses?     

A new technique for measuring thermoregulatory behavior in the rat

A tracking procedure was used to investigate the ability of rats to regulate their ambient temperature. Rats were placed in a chamber with two levers; depressions of one lever controlled a cold-water flow (11 degrees C) and the other controlled the flow of hot water (57 +/- 1 degrees C). If it alternated responses, the rat could regulate temperature within these two extremes. With training, this regulatory behavior resulted in a narrow environmental temperature range that approximated normal body temperature.     

Elia Kazan’s <Emphasis Type="Italic">America America</Emphasis>: A Message for America

Elia Kazan’s 1963 film, America America is a tribute to the immigrant experience of his own forebears, and has relevance to the refugee crisis of today. In stark black and white cinematography, the film provides insight into the refugee-immigrant experience, personified in Stavros, a young man longing for freedom, obsessed with an idealized America. His hope and innocence cannot safeguard him. His memories of his happy childhood and loving family create idealizing transferences to a world of others who manipulate and betray him as he undertakes his quest. Eventually he too learns to manipulate and betray, unconsciously identifying with the aggressor. History will offer ethical challenges, the black and white cinematography mirroring the black and white perception of good and bad, the shades of grey evoking a maturation of understanding.     

The Portrayal of Aggression on North American Television1

The past decade has seen an accumulation of evidence that TV viewing influences beliefs about social reality, particularly in areas related to violence. Detailed content analyses of the portrayal of aggression on North American television were conducted in an attempt to document some of the symbolic messages in television content and the extent to which those messages vary according to program category. The TV sample analyzed consisted of 109 programs (81 hours) chosen on the basis of audience viewing figures; 76% were produced in the U.S.A. and 22% in Canada. An average of 9 acts of physical aggression and 7.8 acts of verbal aggression per program hour were observed, but both type and rate of aggression varied by program category. Other methods of conflict resolution occurred rarely, and few witnesses sought alternatives to aggression. Less than 2% of the aggression observed was accidental, and most (69%) was incidental to the plot. Aggression, especially verbal abuse, was often portrayed as humorous, and there was little evidence of consequences. Some differences between Canadian and U.S. programming were noted. The possibility of using schema theory to understand the role of television in the development of beliefs about social reality is explored.     

Employee and Customer Perceptions of Service Quality in an Indian Firm

Nous présentons un modèle complétant les conceptions existantes de la relation entre employés et clients dans la domaine des services qui propose que la perception de l’efficacité du service par l’agent comme prédictive de l’efficacité du service perçue par le client. L’efficacité du service se réfère à la perception qu’ont les agents de répondre ou même d’aller au‐delà des attentes relatives au service de la part de l’organisation et des clients exteriors. Nous avons enquêté la relation entre l’efficacité du service, la maturité de l’équipe, et la qualité du service dans la filiale indienne d’une organisation internationale de produits de bureaux. Les agents de service appartenant à 18 équipes autonomes ont classé leur propre efficacitéà répondre aux attentes de la direction et des clients extérieurs. Les donées préexistantes sur la maturité de ces équipes étaient recueillies auprès l’organisation. 114 clients de la même société, choisi au hazard, évaluaient la qualité du service fourni, leur satisfaction de ce service et les effets attendus par le client. Nous avons trouvé des liaisons positives entre l’efficacité du service, la maturité du groupe et la qualité de service. Ces resultants servent à enrichir la littérature reliant les comportements des employés aux effets sur les clients pour les sociétés operant dans les economies émergeantes. We proposed a model complementing existing conceptions of the relationship between service employees and their customers, that proposes service effectiveness as an employee‐level predictor of customer‐perceived service quality. Service effectiveness refers to employees’ perceptions of meeting or even exceeding the service‐related expectations of the organisation and external customers. We investigated the relationship between service effectiveness, team maturity, and service quality in an Indian branch of an international office products organisation. Service employees belonging to 18 self‐managed teams rated their own effectiveness in meeting the expectations of management and external customers. Pre‐existing team maturity data for these teams were obtained from the organisation. Simultaneously, 114 randomly selected customers of the same company evaluated the quality of service provided, their satisfaction with the service, and intended customer outcomes. We found positive links between service effectiveness, group maturity, and service quality. These results also help extend the literature linking employee behaviors with customer outcomes to companies operating in emerging economies.     

Robert Waska: The Total Transference and The Complete Counter-Transference: The Kleinian Psychoanalytic Approach with More Disturbed Patients

The American Journal of Psychoanalysis -     

Social distance and trait attribution among four Southeast Asian ethnic groups in the United States

This study explored social distance and trait attribution and the relationship between the two variables in persons of four Southeast Asian ethnic groups. 100 Cambodians, 102 Hmong, 102 Laotians, and 101 Vietnamese in the United States were administered a modified Bogardus Social Distance Scale with respect to seven different ethnic groups (the other three Southeast Asian groups, African American, Hispanic, and White), and rated these other groups on 10 traits: friendly and likable, in good health, unattractive, law abiding, hardworking, loyal, peaceful, unfair and dishonest, unintelligent, and have good morals. Cambodians expressed willingness to have the closest social distance with Whites and Laotians and their trait attributions were more favorable for these two groups. Theoretical and practical implications were suggested.