Courteous service: Its assessment and modification in a human service organization

We evaluated strategies to increase behaviors associated with courteous provision of service by 3 staff members of a human service agency. Training included written instructions, practice, and performance feedback. A lottery procedure was introduced to maintain courteous service after training. The results of a multiple baseline design across the 3 participants showed marked increases in courteous behaviors following training. These effects were maintained at 3-, 5-, and 8-month follow-ups. Consumers' satisfaction with service also increased. These findings suggest that simple training and reinforcement procedures can enhance courtesy afforded those who receive service from public and nonprofit organizations.     

THE EFFECTS OF CHOICE AND TASK PREFERENCE ON THE WORK PERFORMANCE OF ADULTS WITH SEVERE DISABILITIES

We evaluated the effects of choice versus the assignment of tasks of varying preferences on the work engagement of adults with severe disabilities. The combined results of two experiments suggest that the relative preference for a task may be an important variable in the effectiveness of choice for some individuals.     

Avoidance Responses to Alternative Alcohol Warning Labels1

A preference-based measure of responses to warning labels was used to study alternative alcohol warning labels that differed in: (a) length, (b) presence of qualifier words, (c) alternative content, and (d) specific beverage. The specific risks mentioned were more important than the overall label length, qualifier words reduced avoidance responses, various alternative warnings elicited more avoidance responses than the existing alcohol warning label, and more avoidance responses were made to labels on a whiskey bottle than on a beer bottle. Warnings with the words “poison,”“cancer,” or “health problems” were the most powerful. The results for college students in Study 1 were replicated in a high-school sample in Study 2.     

Ethnocentrism and Authoritarianism in the Police: Challenging Stereotypes and Reconceptualizing Ingroup Identification1

Reports of community alienation and high ingroup identification in the police suggest that they are a particularly ethnocentric group. To empirically test this hypothesis, a sample of urban police officers was surveyed to ascertain their social identity pattern. Results indicated a high level of peer solidarity, community alienation differentiated on the basis of race and social class, and the perception that the source of alienation lies more with the community than with the officers themselves. A central finding was that those officers who identified most strongly with peers also tended to report lower levels of alienation from the community groups. This finding, in conjunction with unremarkable levels of authoritarianism and perceived stress in the sample, challenges the stereotype of the ethnocentric, authoritarian, and stressed out police officer. Results are placed within a novel framework for understanding the police solidarity phenomenon, and implications for police-community relations are discussed.     

Eye movement desensitization and reprocessing (EMDR): An overview

Eye movement desensitization and reprocessing (EMDR) is a recently developed psychotherapy procedure which has been reported to dramatically increase efficiency in the treatment of psychological disturbances rooted in traumatic memories. Following a review of the research on EMDR's efficacy, clinical considerations are addressed, including the client's experience and the potential for negative effects or treatment failure. Finally, the role of EMDR in clinical practice is discussed. Initial reports are encouraging, and further research is recommended. Clinicians who choose to use EMDR are urged to obtain formal training.     

Cotherapy treatment of phobias: A case study

A case study is presented of the treatment of a woman who had suffered from claustrophobia for over 13 years, by cotherapists using a combination of desensitization and flooding techniques. By assuming specific roles, the therapists expedited the therapeutic process to a successful conclusion in a brief period of time.     

One Personality, Multiple Selves: Integrating Personality and Social Roles

ABSTRACT How do people maintain multiple, role-specific self-conceptions as well as a consistent sense of self? In a sample of middle-aged women, we examined three issues: (a) the ways in which people view themselves as both different and similar across social roles (e.g., parent, friend, worker), (b) how role-specific self-conceptions and general self-conceptions are related, and (c) the merits of predicting role-specific criteria from role-specific and general self-conceptions. Results showed that subjects' self-conceptions were specific to role contexts, yet highly correlated across those same role contexts. In addition, role-specific self-conceptions were more similar to the general self-concept for roles with which the individual was more satisfied. Finally, as predicted from the bandwidth-fidelity trade-off, ratings of the general self correlated moderately with outcomes across all role domains, whereas ratings of role-specific self-conceptions correlated strongly with outcomes for the same role, but not in other roles.     

Chronic Thought Suppression

ABSTRACT We conducted several tests of the idea that an inclination toward thought suppression is associated with obsessive thinking and emotional reactivity. Initially, we developed a self-report measure of thought suppression through successive factor-analytic procedures and found that it exhibited acceptable internal consistency and temporal stability. This measure, the White Bear Suppression Inventory (WBSI), was found to correlate with measures of obsessional thinking and depressive and anxious affect, to predict signs of clinical obsession among individuals prone toward obsessional thinking, to predict depression among individuals motivated to dislike negative thoughts, and to predict failure of electrodermal responses to habituate among people having emotional thoughts. The WBSI was inversely correlated with repression as assessed by the Repression-Sensitization Scale, and so taps a trait that is quite unlike repression as traditionally conceived.