客户支持对一线服务员工服务绩效的影响——基于自我验证理论的视角

基于自我验证理论, 文章探讨了客户支持能否通过组织自尊的中介作用促进员工服务绩效(角色内服务绩效和主动服务客户行为), 以及员工促进定向和内控的调节作用。针对3时间点的调查得到652名员工和139名主管的配对数据进行分析, 结果显示：(1)客户支持会显著正向影响员工组织自尊, 进而显著影响他们的角色内服务绩效和主动服务客户行为; (2)员工促进定向正向调节客户支持对员工组织自尊的影响; (3)员工内控负向调节客户支持对员工组织自尊的影响。研究结果拓展了员工服务绩效的机制研究, 为组织提升员工服务绩效提供了新的思路。     

When Is Silence Golden? A Meta-analysis on Antecedents and Outcomes of Employee Silence

Journal of Business and Psychology - Recent research on employee silence has grown rapidly, but findings remain quantitatively unsynthesized. This paper presents a comprehensive meta-analysis of...     

Multiple Risk Factors Among Chinese Children from Low-Income Families and Their Impact on Psychological Adaptation

Journal of Child and Family Studies - Based on the ecological systems theory, this study examined the multiple risk factors experienced by children from low-income families in China and their...     

Using game theory to examine incentives in influenza vaccination behavior

The social good often depends on the altruistic behavior of specific individuals. For example, epidemiological studies of influenza indicate that elderly individuals, who face the highest mortality risk, are best protected by vaccination of young individuals, who contribute most to disease transmission. To examine the conditions under which young people would get vaccinated to protect elderly people, we conducted a game-theory experiment that mirrored real-world influenza transmission, with "young" players contributing more than "elderly" players to herd immunity. Participants could spend points to get vaccinated and reduce the risk of influenza. When players were paid according to individual point totals, more elderly than young players got vaccinated, a finding consistent with the Nash equilibrium predicting self-interested behavior. When players were paid according to group point totals, however, more young than elderly players got vaccinated-a finding consistent with the utilitarian equilibrium predicting group-optimal behavior-which resulted in higher point totals than when players were paid for their individual totals. Thus, payout structure affected whether individuals got vaccinated for self-interest or group benefit.     

孕12周～14周血小板计数及平均血小板体积对子痫前期的预测作用

探讨孕12周～14周血小板计数(PLT)及平均血小板体积(MPV)对子痫前期的预测作用.选取50例子痫前期患者为病例组,234正常孕妇为对照组,采用非参数检验方法(K-S检验)进行病例对照研究,比较童组研究对象孕12周～14周PLT及MPV的差异,寻找孕早期对子痫前期可以起到预测作用的血清学标志物.病例组和对照组的PLT及MPV均无显著性意义(P＞0.05).孕12周～14周PLT及MPV对子痫前期无预测作用.     

也谈医学与宗教

医学与宗教客观存在广泛联系、相互影响并彼此渗透.在各种慢性病、老年病成为现代医学技术棘手“苛疾”的今天,医学专业技术人员在充分利用技术优势的同时,应走出专业主义壁垒,关注宗教有关精神、心理调节等有助健康的人文理念,引导宗教及其相关医学成为现代公共医疗体系的有效补充.     

泌尿系结石治疗方案选择的现状、挑战与对策

在泌尿外科临床工作中,泌尿系结石可选择的治疗方案多种多样而又各有特点,不恰当的治疗方式将给患者带来巨大的损失与伤害,因此如何为泌尿系统结石患者选择最佳的治疗方案是充满挑战性的问题.本文将着重论述在泌尿系统结石治疗决策中存在的问题、原因并提出相应的对策.     

行政职业能力倾向测验:历史、现状与未来研究

经过二十多年的发展,行政职业能力倾向测验已经成为公务员考试中不可缺少的测评工具之一。在实践发展中,行测内外部的变化引发了许多研究问题。然而,现有研究的广度和深度都较为有限。为了提高行测的科学化水平,该文指出未来亟需从以下方面开展研究:(1)借鉴认知诊断理论对各个题型进行研究;(2)测量结构的确立;(3)分级分类考试的架构设计;(4)新题型开发;(5)分数合成;(6)试题公平性等。     

情绪智力在农村留守老人感恩与自我和谐之间的效应:中介还是调节

该研究为了考察农村留守老人感恩、情绪智力和自我和谐之间的关系及作用机制,采用问卷法调查了153名子女打工在外的农村老人。结果表明:(1)农村留守老人的感恩和情绪智力水平较高,自我和谐程度偏低;(2)自我和谐在健康状况上的主效应显著,健康状况与子女联系状况的交互作用也显著;(3)感恩与农村留守老人的自我和谐呈显著负相关;(4)情绪智力在感恩与自我和谐的关系中发挥着部分中介效应;(5)情绪智力不是调节变量,不会显著影响感恩与自我和谐之间关系的强度和方向。     

Benefitting from a different perspective: The effect of a complementary matching of psychological distance and habitual perspective on emotion regulation

Psychological distance in terms of its purpose as a psychological adjustment is currently not well understood. Some researchers claim that psychological distance serves as an emotion regulator, while others argue that psychological distance has the reverse effect, leading to cognitive avoidance and rumination. To elucidate upon this discrepancy, we propose that a complementary matching of psychological distance to one's habitual psychological distance perspective may lead to better emotion regulation when compared to the original perspective (i.e. fixing on either psychological immersion or distance). This study hypothesizes that a complementary matching of psychological distance to one's habitual perspective generally leads to better emotion regulation; specifically, individuals with high avoidant attachment, who habitually distance themselves from their experiences, may benefit from psychological immersion, while individuals with high anxious attachment, who habitually immerse themselves in their experiences, may benefit from psychological distancing. A total of 83 participants completed measures of adult attachment orientations; read a conflict scenario, triggering their attachment systems; and then rewrote that scenario using designated pronouns, thereby employing psychological immersion or psychological distance. Participants in the self‐immersed condition were asked to write from the first‐person perspective, whereas those in the self‐distancing condition were asked to write from the third‐person perspective. The results support our hypothesis of a complementary matching of psychological distance and habitual perspective.