Emotion work and job stressors and their effects on burnout

Abstract

This article reports research on emotion work, organizational as well as social variables as predictors of job burnout. In burnout research, high emotional demands resulting from interactions with clients are seen as a core characteristic of service jobs. However, these emotional demands were seldom measured in a direct manner. It was only recently that emotional demands were included in studies on burnout referring to the concept of emotion work (emotional labor). Emotion work is defined as the requirement to display organizationally desired emotions. A multi-dimensional concept of emotion work was used to analyze the relations of emotion work variables with organizational and social variables and their joint effect on burnout in five samples including employees working in children's homes, kindergartens, hotels, banks and call centers. Emotion work variables correlated with organizational stressors and resources. However, hierarchical multiple regression showed a unique contribution of emotion work variables in the prediction of burnout. Moreover, the analysis of interaction effects of emotional dissonance and organizational and social stressors showed that for service professionals, the coincidence of these stressors led to exaggerated levels of emotional exhaustion and depersonalization.     

Accuracy of recall among “eyewitnesses” to a simulated robbery: Intrapersonal and stimulus determinants

This study is a laboratory analogue investigation of variables that impinge upon the recall of detail about a simulated act of armed robbery among “eyewitnesses.” Specifically, this study sought to determine (1) whether recall of detail by Ss who watch the videotape of a simulated “armed robbery” taken by surveillance camera in a “convenience” store varies according to (a) the dress and appearance of the presumed “robber,” (b) the gender of the victim of the “robbery,” and/or (c) the gender of the “eyewitness”; and (2) whether such recall varies according to S’s inventoried psychological “needs.” Ss viewed the videotape of the simulated robbery under one of four conditions representing variations in the dress and appearance (“status”) of the alleged offender and the gender of the alleged victim; completed the Personality Adjective Inventory; and responded to a questionnaire concerning details of the alleged offense. Results indicate that the single statistically significant source of variance in accuracy of recall of detail is the experimentally manipulated “status” of the perpetrator; gender of victim and of subject contribute significantly neither in isolation nor in interaction. Inventoried psychological needs for “autonomy” and “change” are significantly but negatively and weakly correlated with accuracy among women Ss, while “change” alone is so correlated among men Ss. Findings are interpreted in accordance with theory and research in experimental social psychology and psychological criminology bearing upon person perception and role expectancy in relation to behavioral stereotypes. This study was supported in part through the Henry Rutgers Scholars Program at Rutgers College of Rutgers-The State University of New Jersey. The authors express their gratitude to Charles Rouse, Steven Gaynor, April Hayes, Erica Gross, Shawn Kimble, Elizabeth Chen, and Stephanie Bonn; Officer Leroy Washington, Rutgers University Police; and most particularly to Dipak Munsaf, proprietor of Krauszer's Food Store in the sixth ward of the city of New Brunswick.     

Possession and Applicability of Signature Character Strengths: What Is Essential for Well-Being,Work Engagement,and Burnout?

Signature character strengths can foster health-related outcomes in work and private life, thus being particularly important for endangered occupational groups like physicians. However, situational circumstances need to allow character strengths demonstration (applicability) first to enable their application. Therefore, this study addresses the role of (1) applicability of signature character strengths in work and private life beyond their possession and (2) relationships with well-being, work engagement, and burnout dimensions (emotional exhaustion, depersonalization, and reduced personal accomplishment). Hospital physicians (N = 274) completed an online survey examining their signature character strengths and applicability, well-being, work engagement, and burnout dimensions. The top-five individual signature character strengths were fairness, honesty, judgment, kindness, and love. Hierarchical multiple linear regressions revealed that the possession as well as the applicability of signature character strengths was important in work and private life, but to different degrees. Possessing fairness, honesty, or kindness indicated significant positive relations with subjective well-being, whereas judgment and kindness seemed to negatively interact with reduced personal accomplishment. Hospital physicians’ applicability of fairness, honesty, judgment, and love was particularly essential for their psychological well-being and work engagement, whereas the applicability of fairness (reduced personal accomplishment) and judgment (emotional exhaustion, depersonalization) at work interacted negatively with the respective outcomes. Therefore, creating awareness for individual signature character strengths as well as providing applicability in hospitals and private life could be a promising approach to improve physicians’ well-being and consequently patient care as well as the performance of the health-care system in general.

     

Visual field dependence as a navigational strategy

Visual perception is an important component of environmental navigation. Previous research has revealed large individual differences in navigational strategies (i.e., the body’s kinesthetic and embodied approach to movement) and the perception of environmental surfaces (via distance estimations), but little research has investigated the potential relationship between these sources of individual variation. An important navigational strategy is the interaction between reliance on visual cues and vestibular or proprioceptive cues. We investigated the role of this navigational strategy in the perception of environmental surfaces. The results supported three embodied evolutionary predictions: Individuals who were most reliant on visual context (1) overestimated vertical surfaces significantly more, and (2) feared falling significantly more, than did those who were least reliant on visual context; and (3) all individuals had roughly accurate horizontal distance estimates, regardless of their navigational strategy. These are among the first data to suggest that individual differences in perception are closely related to the individual differences in navigation that derive from navigational risks. Variable navigational strategies may reflect variable capacities to perceive and navigate the environment.     

Minority Stress and the Risk of Unwanted Sexual Experiences in LGBQ Undergraduates

Sexual assault is prevalent among lesbian, gay, bisexual, and queer (LGBQ) college students, but its relationship to anti-LGBQ stigma has not been established. The goal of the present study was to determine whether minority stress, specifically internalized homophobia, predicted unwanted sexual experiences among LGBQ undergraduates (N = 763), whether routine behaviors (number of consensual sexual partners and alcohol use) mediated this relationship, and whether sense of LGBTQ community was a protective factor. Significant proportions of sexual minority men (10 %), women (18 %), and non-binary or transitioning students (19 %) reported an unwanted sexual experience since entering college. Internalized homophobia was associated with greater risk of unwanted sexual experiences. It also had a negative indirect effect on unwanted sexual experience risk through a negative association with number of sexual partners. Alcohol use did not mediate the relationship between internalized homophobia and unwanted sexual experiences. Sense of LGBTQ community was associated with lower risk, mediated by lower levels of internalized homophobia. The relationships between internalized homophobia and unwanted sexual experience risk were similar for women and men. These findings demonstrate that minority stress increases LGBQ students’ risk of sexual victimization and that in-group social relationships can mitigate this risk. We argue that minority stress is an important risk factor for sexual violence. Violence prevention interventions should attempt to reduce internalized homophobia, and colleges and high schools should establish LGBQ-affirming social climates and provide resources for LGBQ students, including targeted violence prevention efforts and programs that foster a sense of supportive community.     

The accidental transgressor: morally-relevant theory of mind

To test young children’s false belief theory of mind in a morally relevant context, two experiments were conducted. In Experiment 1, children (N = 162) at 3.5, 5.5, and 7.5 years of age were administered three tasks: prototypic moral transgression task, false belief theory of mind task (ToM), and an “accidental transgressor” task, which measured a morally-relevant false belief theory of mind (MoToM). Children who did not pass false belief ToM were more likely to attribute negative intentions to an accidental transgressor than children who passed false belief ToM, and to use moral reasons when blaming the accidental transgressor. In Experiment 2, children (N = 46) who did not pass false belief ToM viewed it as more acceptable to punish the accidental transgressor than did participants who passed false belief ToM. Findings are discussed in light of research on the emergence of moral judgment and theory of mind.     

Virginia Satir’s Family Camp Experiment: An Intentional Growth Community Still in Process

In 1976, Virginia Satir began Satir Family Camp (SFC) with therapists and their personal families. Initially, it was a context for the family to experience Satir’s concepts and techniques so that the family system would change along with the therapist. The training of therapists is no longer a significant part of camp; relationships with self, family, friends, and the community is now the main focal point. The process and governance of the camp is presented along with a lengthy anecdote of an experiential family session. These two features—community function and personal/familial growth—inextricably work together to provide a validating environment that supports desired changes.