Courteous service: Its assessment and modification in a human service organization

We evaluated strategies to increase behaviors associated with courteous provision of service by 3 staff members of a human service agency. Training included written instructions, practice, and performance feedback. A lottery procedure was introduced to maintain courteous service after training. The results of a multiple baseline design across the 3 participants showed marked increases in courteous behaviors following training. These effects were maintained at 3-, 5-, and 8-month follow-ups. Consumers' satisfaction with service also increased. These findings suggest that simple training and reinforcement procedures can enhance courtesy afforded those who receive service from public and nonprofit organizations.     

Self-Deceptive Coping: Adaptive Only in Ambiguous Contexts

ABSTRACT Two experiments investigated claims for the efficacy of self-deceptive coping (e.g., Sackeim, 1983, 1988). In Study I the performance of self-deceivers on solvable anagrams was found to he remarkably poor relative to that of non-self-deceivers after both groups were exposed to unsolvable problems. The starkly unambiguous failure experience may have precluded self-deception. Therefore, in Study 2 participants were exposed to unsolvable problems either with or without an excuse. Self-deceivers who encountered failure with an excuse subsequently performed much better on the solvable tasks than those without an excuse. These findings suggest that the use of self-deception following threat is constrained by the availability of contextual ambiguity (e.g., excuses). The effect of the excuse was not related to participants' mood or attributions for performance.     

Telling stories: metaphors of the Human Genome Project

Scientists of the Human Genome Project tend to rely on three metaphors to describe their work, each of which implicitly tells much the same story. Whether they claim to interpret the ultimate “book,” to fix a flawed “machine,” or to map a mysterious “wilderness,” they invariably cast the researcher as one who dominates and exploits the Other. This essay, which explores the ways such a story conflicts with feminist values, proposes an alternative.     

A DEVELOPMENTAL DEFICIT IN LOCALIZING OBJECTS FROM VISION

Abstract— We describe a college student, A. H., with a developmental deficit in determining the location of objects from vision. The deficit is selective in that (a) localization from auditory or tactile information is intact, (b) A H reports the identity of mislocalized objects accurately, (c) visual localization errors preserve certain parameters of the target location, and (d) visual localization is severely impaired under certain stimulus conditions, but nearly intact under other conditions. These results bear on the representation and processing of location information in the visual system, and also have implications for understanding developmental dyslexia.     

On the naming of color words and color patches

Subjects can name color words faster than they can name color patches. To account for that effect, a generic model of naming is described which assumes that words access the mental lexicon directly, whereas color patches do so only indirectly via an initial imaginal or semantic representation. However, Lund (1927) reported that the naming advantage for words disappeared when all the items to be named on a page were the same (i.e., they were blocked). In the present study, three experiments are reported that were designed to provide a clearer empirical definition of Lund’s blocking effect and to ascertain the extent to which it requires a modification of the generic model. The blocked lists had 50 items arranged into 10 blocks, with each block homogeneous with respect to color. The block lengths were either all a predictable length of 5 items or they varied randomly from 1 to 9 items. The data indicated the following: (1) The blocking effect occurred even when the task required a full identification of each item, and (2) the blocking effect was confined to within-block transitions. Blocking seemed to eliminate the word advantage by allowing the subject to re-use the lexical entry used for the immediately prior item, which is consistent with the generic model.     

The Role of Asymmetrical Coding of Duration Samples in Producing the Choose-Short Effect in Pigeons

Pigeons were trained on two independent matching-to-duration-samples tasks; one involved 2- and 10-s durations and color choice stimuli, and the other involved 4.5- and 22.5-s durations and line choice stimuli. Accuracy was above chance on mixed-choice probes in which either of the short-duration samples was followed by the two short-associated stimuli. Following explicit training on mixed-choice trials involving choice between the two short- and the two long-associated stimuli, a choose-short effect was demonstrated with both sets of duration samples. These findings are inconsistent with the possibility that the choose-short effect reflects processes of asymmetrical-sample coding and default responding.     

Anticipatory grief: The search for destiny

This paper explores the dynamics between a woman dying of cancer, the man she lived with for 37 years, and the clinician who worked with them during the final months of the woman's life. Psychoanalytic perspectives on transformational and transitional object-seeking as natural processes which aid the internalization of attachment to the one who is approaching death, the creation of a primary maternal preoccupation in the caretaker, the hospice as a holding environment, and the search for destiny as a metaphor for the work of anticipatory grief are integrated with the case-material.Presented at the American Academy of Religion Annual Meeting,Person, Culture and Religion Pre-session, November, 1991.     

The effect of token reinforcement on McCarthy Scale performance for white preschoolers of low and high social position

In Study 1, the effect of making tokens contingent on correct performance of low social position preschoolers on the McCarthy Scales of Children's Abilitieswas examined. Preschoolers in a token reinforcement group scored significantly higher (mean=8 IQ points) than subjects in a control group. In Study 2, the effect of tokens on McCarthyresults was examined as a function of social position in a 2×2 design. The high social position control group scored significantly above the low social position control. The low social position token reinforcement group, however, performed as well as both the high social position control and token reinforcement groups. Use of systematic reinforcement contingencies to reduce test error is discussed.     

Intelligence and the Frontal Lobe: The Organization of Goal-Directed Behavior

Basic to the study of individual differences is the concept of “general intelligence” or Spearman'sg.In this article we suggest thatgis largely a reflection of the control functions of the frontal lobe. A series of experiments investigates a phenomenon we callgoal neglect:disregard of a task requirement even though it has been understood and remembered. Subjectively it is as though the neglected requirement “slips the subject's mind.” Previously described in frontal patients, we show that goal neglect can also be seen in some members of the normal population. In line with conventional distinctions between controlled and automatic processing, eliciting conditions for goal neglect include novelty, weak error feedback, and multiple concurrent task requirements. Under these conditions neglect is linked closely togand extremely common after frontal lesions. Following many other models, we suggest that behavior in any task is structured by a set of action constraints or requirements, derived in part from verbal instructions and specified at multiple levels of abstraction. A frontal process of constraint or requirement activation is fundamental to Spearman'sg.