On bad decisions and disconfirmed expectancies: The psychology of regret and disappointment

Decision outcomes sometimes result in negative emotions. This can occur when a decision appears to be wrong in retrospect, and/or when the obtained decision outcome does not live up to expectations. Regret and disappointment are the two emotions that are of central interest in the present article. Although these emotions have a lot in common, they also differ in ways that are relevant to decision making. In this article we review theories and empirical findings concerning regret and disappointment. We first discuss how regret and disappointment differ with respect to their antecedent conditions, appraisals, and phenomenology. We also discuss possible behavioural consequences of experiencing these emotions. Next, we consider how the anticipation of regret and disappointment may influence decision making. We use regret and disappointment theory, developed by the economists Bell (1982, 1985), and Loomes and Sugden (1982, 1986, 1987), as a framework for our discussion. Finally, we argue that combining the theoretical approaches and research paradigms of behavioural decision theory with emotion theories will significantly increase our knowledge of antecedents and consequences of emotions.     

Relations between emotions,display rules,social motives,and facial behaviour

We report research on the relations between emotions, display rules, social motives, and facial behaviour. In Study 1 we used a questionnaire methodology to examine how respondents would react to a funny or a not funny joke told to them by a close friend or a stranger. We assessed display rules and motivations for smiling and/or laughing. Display rules and social motives (partly) mediated the relationship between the experimental manipulations and self‐reported facial behaviour. Study 2 was a laboratory experiment in which funny or not funny jokes were told to participants by a male or female stranger. Consistent with hypotheses, hearing a funny joke evoked a stronger motivation to share positive affect by showing longer Duchenne smiling. Contrary to hypotheses, a not funny joke did not elicit greater prosocial motivation by showing longer “polite” smiling, although such a smiling pattern did occur. Rated funniness of the joke and the motivation to share positive affect mediated the relationship between the joke manipulation and facial behaviour. Path analysis was used to explore this mediating process in greater detail.     

Social sharing of emotion following exposure to a negatively valenced situation

Three experimental studies are reported in which we tested the prediction that negative emotion elicits the social sharing of the emotional experience. In two experiments, participants arrived at the laboratory with a friend and then viewed one of three film excerpts (nonemotional, moderate emotion, or intense emotion) alone. Afterwards, the participants who saw the film had an opportunity to interact with the friend and their conversation was recorded. In both experiments participants who had seen the intense emotion excerpt engaged in significantly more social sharing than did participants in the other two conditions. A third experiment extended the investigation to social sharing in everyday life and replicated the previous results. Nonemotional explanations of the effects observed were also ruled out. Results are discussed in the context of the relation between emotional intensity and amount of social sharing.     

Birds of a feather bully together: Group processes and children's responses to bullying

Recent research has shown that a group‐level analysis can inform our understanding of school bullying. The present research drew on social identity theory and intergroup emotion theory. Nine‐ to eleven‐year olds were randomly assigned to the same group as story characters who were described as engaging in bullying, as being bullied, or as neither engaging in bullying nor being bullied. Participants read a story in which a bully, supported by his or her group, was described as acting unkindly towards a child in a different group. Gender of protagonists and the bully's group norm (to be kind or unkind to other children) were varied. Identification affected responses to the bullying incident, such that those who identified more highly with each group favoured this group. Moreover, children's group membership predicted the group‐based emotions they reported, together with the associated action tendencies. Implications for understanding the processes underlying bullying behaviour are discussed.     

Cognitive appraisals and emotional experience: Further evidence

Abstract

The present study uses methods derived from Smith and Ellsworth (1985) to investigate the degree to which emotions are associated with distinctive patterns of cognitive appraisal. Subjects described past situations in which they had unambiguously experienced each of eight emotions: guilt. embarrassment, shame. anxiety. anger, hope. joy, and pride. These situations were then rated on each of 10 appraisal scales: unpleasantness. unexpectedness of events from own and from others' perspective, inconsistency of own actions with own and others' behavioural standards, benefit to self and to others, own and others' responsibility for events. and degree to which events were beyond anyone's control. Analysis of these ratings revealed distinctive patterns of appraisal associated with the eight emotions. including discriminable patterns for guilt and shame—emotions that were not distinguished in terms of the appraisal dimensions recovered by Smith and Ellsworth. Thus the present study demonstrates that appraisal dimensions (such as unexpectedness, benefit, and inconsistency with behavioural standards) in addition than those used by Smith and Ellsworth have utility in distinguishing among emotions.