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DEREK R. AVERY PATRICK F. MCKAY SCOTT TONIDANDEL SABRINA D. VOLPONE MARK A. MORRIS 《Personnel Psychology》2012,65(1):167-199
This article considers the efficacy of matching the racioethnicity of employees and the customer base as a human resource strategy within service organizations. Despite being advocated widely, the literature on its effectiveness is scant and riddled with conflicting findings. We revisit the theoretical rationale underlying this strategy, formulate new theory, and introduce the demographic representativeness construct (i.e., the congruence between employee and customer base profiles) to the organizational literature to test our hypotheses. Using multisource data pertaining to 739 stores of a U.S. retailer, the results indicate a positive effect of racioethnic representativeness on productivity, which is accounted for by improved customer satisfaction. Moreover, additional analyses showed this indirect relationship to be more pronounced in stores with larger minority customer bases. 相似文献
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Differential item functioning (DIF) statistics were computed using items from the Peabody Individual Achievement Test (PIAT)-Reading Comprehension subtest for children of the same age group (ages 7 through 12 respectively). The pattern of observed DIF items was determined by comparing each cohort across age groups. Differences related to race and gender were also identified within each cohort. Characteristics of DIF items were identified based on sentence length, vocabulary frequency, and density of a sentence. DIF items were more frequently associated with short sentences than with long sentences. This study explored the potential limitation in the longitudinal use of items in an adaptive test. 相似文献
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MARK D. MATHEWSON 《Pacific Philosophical Quarterly》2006,87(4):509-526
Abstract: In this paper, I argue that John Locke's account of knowledge coupled with his commitments to moral ideas being voluntary constructions of our own minds and to divine voluntarism (moral rules are given by God according to his will) leads to a seriously flawed view of moral knowledge. After explicating Locke's view of moral knowledge, highlighting the specific problems that seem to arise from it, and suggesting some possible Lockean responses, I conclude that the best Locke can do is give us a trivial account of moral knowledge which cannot avoid problems with subjectivity and relativism. 相似文献
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MARK RIVETT 《Journal of Family Therapy》2011,33(4):373-373
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The aim of this study is to examine the ways in which individuals’perceptions of media use are influenced by others. Traditional theories of media use have proposed that perceptions of media use are shaped by individuals’demographic characteristics and the media's characteristics. However, three recent theories—critical mass theory, social influence model of media use, and adaptive structuration theory—suggest that individuals’perceptions of media emerge as a result of their interaction with others in their social network. Results from a longitudinal study of 30 group decision support system (GDSS) groups and 25 non-GDSS groups over a 3-week period indicate that interactional influence was a better predictor of individuals’perceptions of media use than were individuals’demographic characteristics or characteristics of the media. 相似文献
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