PERCEIVED INGROUP AND OUTGROUP PREFERENCE: A LONGITUDINAL CAUSAL INVESTIGATION

Although there has been substantial research on perceptions of preference in hiring, there is considerably less focus on perceptions of preference in organizational activities more generally. Researchers seldom assess perceptions of preference for both historically high- and low-status groups and for both one's own group and others. Using a three-wave longitudinal survey of 1,094 employees, the causal direction between perceived preference and satisfaction with management, moderators of that relationship, and whether responses to perceived preference differed by group were examined. On average, groups perceived more outgroup than ingroup preference. The satisfaction to perceived preference causal direction was significantly stronger than the reverse for outgroup preference, suggesting that increased satisfaction with management leads to decreased future perceptions of outgroup preference more so than vice versa. The relationship between satisfaction with management and perceived outgroup preference was moderated by perceived organizational tolerance of discrimination, suggesting that positive diversity climate can alleviate the negative effects of dissatisfaction with management on perceived outgroup preference.     

RELATIONSHIPS BETWEEN GRADUATE TRAINING, PROFESSIONAL AFFILIATION, AND INDIVIDUAL PSYCHOLOGICAL ASSESSMENT PRACTICES FOR PERSONNEL DECISIONS

Survey data on 321 psychologists who conduct individual assessments were analyzed to compare practices and opinions of those with differing graduate training (I/O or non-I/O) and professional affiliation (SIOP or non-SIOP). Differences in practice on the basisof training and affiliation occur in licensing, types of assessments conducted, specific testing instruments used, and knowledge of legal guidelines governing selection practices. However, when purpose of assessment was controlled for by examining only managerial selection assessments, few practice differences related to training and affiliation emerged. Implications for the training of individual assessors are discussed, and several practice variations warranting further research are presented.     

ATTITUDES AND EFFECTIVENESS: EXAMINING RELATIONS AT AN ORGANIZATIONAL LEVEL

Recent evidence has suggested that attitudes-organizational effectiveness relations may exist. Relations between employee attitudes, organizational unit performance, customer satisfaction, and turnover were examined at the branch level for a large automobile finance company. Using data from 142 branches in 2 consecutive years, several significant relations between attitude factors and performance were observed. In addition, causal analyses conducted at the branch level suggested that customer satisfaction led to employee attitudes, rather than the opposite. Additional analyses to explain this result suggested that economic conditions and related factors might be the causal mechanism at the aggregated level. Other potential interpretations of these findings and caveats about generalizing organizational-level findings to the individual level are discussed.     

The factor structure of the Maslach Burnout Inventory in two Swedish human service organizations

The Maslach Burnout Inventory, MBI, is a well established measure of burnout. Its validity outside the USA is, however, uncertain. The aim of the present study was therefore to apply the MBI on personnel in two Swedish human service organizations, comparing factor solutions and scoring norms to the original results. The population consisted of 5730 employees in the Social Insurance Organization (SIO) and the Individual and Family Care section (IFC) of the social welfare agencies. Principal components analysis, principal axes and alpha factor analyses were performed, all with varimax rotation. The suggested three factor solution showed to be remarkably stable irrespective of type of analysis. Score levels were somewhat lower on two subscales in the Swedish population. The conclusion is that the psychometric properties of the MBI seem to be very satisfactory and stable, at least in comparison between Sweden and USA. It is suggested that the dimensionality of MBI is rather invariant, but that the score levels covary with national, cultural, or professional contexts within the human services.     

An Examination of Placement Services Available to Job Seekers: A Review of Laypersons' Literature

This article reviews some of the traditional services (public agencies, college placement offices, private employment agencies, executive search firms, and executive counseling) used by job seekers to find work, as described in some of the literature often read by laypersons.     

A SURVEY OF INDIVIDUAL ASSESSMENT PRACTICES BY I/O PSYCHOLOGISTS

Individual assessment, defined as one psychologist making an assessment decision for a personnel-related purpose about one individual, was the focus of a survey of a segment of the Division of Industrial and Organizational Psychology of the American Psychological Association. A response rate of 31.6% was obtained. The responses of 163 individuals who conduct individual assessment to questions about their practices and of 153 individuals who do not conduct individual assessment to questions concerning their attitudes toward individual assessment were examined. Findings regarding what types of assessment are typically conducted, how methods are chosen, what methods are typically used, how findings are relayed to client organizations and assessees, and how practices are evaluated are reported. Implications for training and practice as well as areas for research are discussed.     

Parental marital conflict and divorce,parent–child relationships,and social support among Latino‐American young adults

Based on research documenting the harmful consequences of parental conflict and divorce, this self‐report study examined parental conflict, divorce, and social outcomes of Latino‐American young adults. Undergraduate students (N = 431) from divorced and intact families completed measures of parental conflict, quality of parent–adult child relationships, and perceptions of social support. As hypothesized, conflict was associated with poorer parent–adult child relationships, divorce was associated with poorer father–adult child relationships and higher quality mother–adult child relationships, and quality of relationships with parents was positively related to perceived social support. Contrary to expectations, perceptions of social support were not related to parental conflict. Results are discussed in terms of features of Latino families, including extended family networks as important sources of social support.     

Reality Monitoring for Sexual Abuse Memories

The reality monitoring model of Johnson and Raye proposes that the phenomenal characteristics of memories for real and imagined events are utilized in reality monitoring judgements. This study examined the reality monitoring strategies utilized by subjects when remembering sexual abuse, and compared them with the strategies utilized for other types of events. Thirty-one subjects described how they knew that four different autobiographical events (a sexual abuse experience, another unrelated trauma experience, a social occasion, and an imagined event) had, or had not, happened. Sexual abuse experiences were found to elicit a unique reality monitoring response profile. This profile suggests that the characteristics of memory for sexual abuse may be more vivid than other memories. In addition, the profile for sexual abuse shows fewer contextual supporting memories than other real memories, and more psychological reasoning responses. The finding that emotional rehearsal can cause fading of perceptual detail was not found to hold for the long-term autobiographical memories that were the object of this study. © 1997 John Wiley & Sons, Ltd.     

BEYOND PERSONALITY TRAITS: A STUDY OF PERSONALITY STATES AND SITUATIONAL CONTINGENCIES IN CUSTOMER SERVICE JOBS

Although the interactionist approach has been applied to understanding situational influences on the expression of personality at work, examination of within‐person variation in personality trait expression in the workplace is lacking. Using experience sampling methodology, this study examined the moment‐to‐moment influences of situational characteristics on personality states (i.e., situational contingencies) during social interactions on 56 customer service employees over 10 days at work. At the within‐individual level, state Conscientiousness was associated with the immediacy of the task, and state Extraversion and Agreeableness were associated with the friendliness of the other party in the interaction. At the between‐individual level, self‐monitoring did not moderate the associations between situational characteristics and personality states but predicted the mean level of state Conscientiousness at work over and above trait Conscientiousness. Contrary to expectations, the relationship between state Extraversion and friendliness was weaker in customized service jobs than in noncustomized ones.     

APPLICANT WITHDRAWAL: THE ROLE OF TEST-TAKING ATTITUDES AND RACIAL DIFFERENCES

The role of test-taking attitudes in the decisions of applicants to withdraw from a selection process was examined. Measures of test-taking attitudes were administered to 3,290 police officer applicants. Interviews were conducted with 618 applicants who withdrew from the selection process. Comparative anxiety, motivation, and literacy scales were found to predict withdrawal, but the effects were quite small. African-Americans were more likely to withdraw. Small race differences were found on test attitude scales. The requirement of taking a test was not a major factor in applicant withdrawal; procedural fairness and several other factors appeared to play a greater role. A model of applicant withdrawal is proposed based on the qualitative data from applicants who withdrew.