Working conditions,well-being,and job-related attitudes among call centre agents

A comparison of 234 call centre agents with 572 workers in traditional jobs with long lasting training revealed lower job control and task complexity/variety and higher uncertainty among call agents. However, time pressure, concentration demands, and work interruptions were lower in call agents. Within the call agent sample, controlling for negative affectivity and other working conditions, job control predicted intention to quit, and job complexity/variety predicted job satisfaction and affective commitment. Social stressors and task-related stressors predicted uniquely indicators of well-being and job-related attitudes. Furthermore, data confirm the role of emotional dissonance as a stressor in its own right, as it explained variance in irritated reactions and psychosomatic complaints beyond other working conditions. Results indicate that strong division of labour may be a rather general phenomenon in call centres. Therefore, working conditions of call agents require a redesign by means of job enrichment or—better—organization development. Moreover, measures of social stressors and emotional dissonance should be integrated routinely into stress-related job analyses in service jobs.     

Morpheme-based reading aloud: evidence from dyslexic and skilled Italian readers

The role of morphology in reading aloud was examined measuring naming latencies to pseudowords and words composed of morphemes (roots and derivational suffixes) and corresponding simple pseudowords and words. Three groups of Italian children of different ages and reading abilities, including dyslexic children, as well as one group of adult readers participated in the study. All four groups read faster and more accurately pseudowords composed of root and suffix than simple pseudowords (Experiment 1). Unlike skilled young and adult readers, both dyslexics and younger children benefited from morphological structure also in reading aloud words (Experiment 2). It is proposed that the morpheme is a unit of intermediate grain size that proves useful in processing all linguistic stimuli, including words, in individuals with limited reading ability (dyslexics and younger readers) who did not fully develop mastering of whole-word processing. For skilled readers, morphemic parsing is useful for reading those stimuli (i.e., pseudowords made up of morphemes), for which a whole-word lexical unit does not exist; where such whole-word lexical units do exist, skilled readers do not need to rely on morphological parsing because they can rely on a lexical (whole-word) reading unit that is larger than the morpheme.     

Proof,Meaning and Paradox: Some Remarks

Topoi - In the present paper, the Fregean conception of proof-theoretic semantics that I developed elsewhere will be revised so as to better reflect the different roles played by open and closed...     

Illusory 3-D rotation induced by dynamic image shading

Observers' perceptions of the three-dimensional structure of smoothly curved surfaces defined by patterns of image shading were investigated under varying conditions of illumination. In five experiments, observers judged the global orientation and the motion of the simulated surfaces from both static and dynamic patterns of image shading. We found that perceptual performance was more accurate with static than with dynamic displays. Dynamic displays evoked systematic biases in perceptual performance when the surface and the illumination source were simulated as rotating in opposite directions. In these conditions, the surface was incorrectly perceived as rotating in the same direction as the illumination source. Conversely, the orientation of the simulated surfaces was perceived correctly when the frames making up the apparent-motion sequences of the dynamic displays were presented as static images. In Experiment 6, moreover, the results obtained with the computer-generated displays were replicated with solid objects.     

Conceptual development and conversational understanding

Children's understanding of the implications of conversation can influence their responses on tasks designed to measure conceptual development. These responses are in keeping with developmental changes in the ability to recognize and resolve ambiguity in communicative contexts, as shown, for example, in children's ability to compute "scalar implicatures". Examining steps children take to overcome difficulties in processing the relevant features of tasks and in correctly interpreting task instructions promise to illuminate mechanisms of conceptual development. We review recent research in this area, focussing on early knowledge of the appearance-reality distinction and knowledge of cosmological concepts.     

On Modal μ-Calculus and Non-Well-Founded Set Theory

A finitary characterization for non-well-founded sets with finite transitive closure is established in terms of a greatest fixpoint formula of the modal -calculus. This generalizes the standard result in the literature where a finitary modal characterization is provided only for wellfounded sets with finite transitive closure. The proof relies on the concept of automaton, leading then to new interlinks between automata theory and non-well-founded sets.     

Representation of two geometric features of the environment in the domestic chick (<Emphasis Type="Italic">Gallus gallus</Emphasis>)

We report experiments based on a novel test in domestic chicks (Gallus gallus), designed to examine the encoding of two different geometric features of an enclosed environment: relative lengths of the walls and amplitude of the corners. Chicks were trained to search for a food reward located in one corner of a parallelogram-shaped enclosure. Between trials, chicks were passively disoriented and the enclosure was rotated, making reorientation possible only on the basis of the internal spatial structure of the enclosure. In order to reorient, chicks could rely on two sources of information: the relative lengths of the walls of the enclosure (associated to their left-right sense order) and the angles subtended by walls at corners. Chicks learned the task choosing equally often the reinforced corner and its rotational equivalent. Results of tests carried out in novel enclosures, the shapes of which were chosen ad hoc (1) to induce reorientation based only on the ratio of walls lengths plus sense (rectangular enclosure), or (2) to induce reorientation based only on corner angles (rhombus-shaped enclosure), suggested that chicks encoded both features of the environment. In a third test, in which chicks faced a conflict between these geometric features (mirror parallelogram-shaped enclosure), reorientation seemed to depend on the salience of corner angles. These results shed light on the elements of the environmental geometry which control spatial reorientation, and broaden the knowledge on the geometric representation of space in animals.     

Substance P antagonists: meet the new drugs,same as the old drugs? Insights from transgenic animal models

Antidepressants that primarily target the reuptake of monoamines have been highly successful treatments. However, therapies with these drugs still have several drawbacks, namely severe side effects, delays in the onset of action, and a significant percentage of non-responders. Recently, non-peptidic antagonists of the neurokinin 1 receptor, or substance P antagonists, have emerged as a novel class of drugs with antidepressant efficacy that is comparable to current drugs, but a potentially reduced side effect profile. This review summarizes the pre-clinical evidence derived from pharmacological and transgenic animal studies that suggests an important role for the substance P/neurokinin 1 system in anxiety and depression. Also, potential mechanisms by which substance P antagonists may produce their therapeutic effects are discussed.     

Emerging perception of causality in action-and-reaction sequences from 4 to 6 months of age: Is it domain-specific?

Two experiments (N=136) studied how 4- to 6-month-olds perceive a simple schematic event, seen as goal-directed action and reaction from 3 years of age. In our causal reaction event, a red square moved toward a blue square, stopping prior to contact. Blue began to move away before red stopped, so that both briefly moved simultaneously at a distance. Primarily, our study sought to determine from what age infants see the causal structure of this reaction event. In addition, we looked at whether this causal percept depends on an animate style of motion and whether it correlates with tasks assessing goal perception and goal-directed action. Infants saw either causal reactions or noncausal delayed control events in which blue started some time after red stopped. These events involved squares that moved either rigidly or nonrigidly in an apparently animate manner. After habituation to one of the four events, infants were tested on reversal of the habituation event. Spatiotemporal features reversed for all events, but causal roles changed only in reversed reactions. The 6-month-olds dishabituated significantly more to reversal of causal reaction events than to noncausal delay events, whereas younger infants reacted similarly to reversal of both. Thus, perceptual causality for reaction events emerges by 6 months of age, a younger age than previously reported but, crucially, the same age at which perceptual causality for launch events has emerged in prior research. On our second question, animate/inanimate motion had no effect at any age, nor did significant correlations emerge with our additional tasks assessing goal perception or goal-directed object retrieval. Available evidence, here and elsewhere, is as compatible with a view that infants initially see A affecting B, without differentiation into physical or psychological causality, as with the standard assumption of distinct physical/psychological causal perception.     

Upward and downward comparison in the intermediate-status group: the role of social stratification stability

This work analyses intergroup comparison choices made by intermediate-status group members. Seventy-six psychology students were categorized in an intermediate position with respect to other faculties. Stability was manipulated at three levels: stable, upwardly unstable, and downwardly unstable. Data on strength of comparison, comparison for enhancing, comparison for evaluation, and ingroup identification were collected. Results revealed that in the stable condition, participants were equally engaged in both upward and downward comparison. In the upwardly unstable condition, participants were more likely to compare themselves with the high-status group, whereas in the downwardly unstable condition, they were more likely to choose a downward comparison. In this latter condition, both downward comparison for enhancement and in-group identification were lower than in other conditions.