Employee Attachment: Implications for Supervisor Trustworthiness and Trust

Purpose

The purpose of this study was to investigate the role of adult attachment on perceptions of trustworthiness and trust in one’s supervisor. Specifically, we cast trustworthiness perceptions as the cognitive mechanisms by which attachment influences trust, which then influenced work outcomes.

Design/methodology/approach

Data on attachment, trustworthiness, and trust were obtained from employees, and performance ratings were provided by the employees’ direct supervisor (n = 353, 157 supervisors).

Findings

Secure and counterdependent attachment had a significant impact on trustworthiness perceptions, and secure attachment was also significantly related to trust, even in the presence of trustworthiness perceptions. Overdependent attachment had no significant influence on trustworthiness or trust perceptions.

Implications

Adult attachment influences one’s regulatory processes in interpersonal relationships and will certainly influence trust in one’s supervisor. Understanding the process by which attachment influences trust in one’s supervisor via trustworthiness perceptions provides a more comprehensive picture of how trust develops. This study provides evidence that adult attachment influences trustworthiness and trust simultaneously, which may be helpful in the selection process but also in managing the interpersonal aspect of the employee–supervisor relationship.

Originality/value

Though trust has been linked to attachment in the literature, no research has examined adult attachment and its influence on trustworthiness perceptions. Our paper provides an examination of attachment and its role in a comprehensive model of interpersonal trust. In addition, we examine attachments influence on trustworthiness and trust beyond the influence of propensity to trust, a commonly studied dispositional variable in the trust literature.

     

Adaptation may cause some of the face caricature effect

One of the ways to demonstrate a caricature preference is to ask participants to adjust a face image over a range from anti-caricature to caricature until it shows the best likeness to a specific individual. Since facial adaptation, whereby exposure to a face influences subsequent perception of faces, is rapid, it is possible that adaptation promotes the selection of a caricatured image. We tested whether giving participants a reference average face image, to counteract any adaptation, would reduce the degree of caricature selected for famous faces. Results confirmed a significant decrease but, even without an average, participants chose an anti-caricatured image. These data suggest a role for adaptation in generating caricature preferences while also suggesting such preferences are not inevitable.     

Stressful demands or helpful guidance? The role of display rules in Indian call centers

This paper utilizes conservation of resources (COR) theory and two of Hofstede's (1980) dimensions of culture (individualism and power distance) to examine the impact of display rules on job satisfaction and performance in an Indian call center sample. Contrary to findings in an American sample (Wilk & Moynihan, 2005), we proposed that due to cultural differences as well as differences in the nature of the job among representatives in an Indian call center, supervisory focus on display rules would reduce emotional exhaustion, and in turn, have positive consequences for employee performance and job satisfaction. Using multi-source data in a sample of 137 Indian call center representatives, results confirmed the hypothesized mediating effects of emotional exhaustion on performance and job satisfaction. Implications of these results for future cross-cultural research are presented.     

Social Cognition and the So-Called Conjunction Fallacy

The so-called ‘conjunction effect’, in which participants incorrectly assert that an instance from the conjunction of two sets is more probable than an instance from one of the two conjoining sets alone, has been a source of debate as to whether it is a genuine fallacy of individual thinking or not. We argue that reasoning about individuals follows a different process than reasoning about sets. 35 participants took part in 3 tasks: a) one involving blocks of different sizes and colours designed to evoke set-based reasoning, b) one where a particular block was ‘individuated’ by stating that it represented a particular person, and c) the original Tversky and Kahneman (Psychological Review 90(4):293–315, 1983) ‘Linda’ problem. As predicted, set-based reasoning was significantly more prevalent for the blocks task than for the other two tasks. Participants’ reasons for their choices suggest that some individuals correctly use set-based logic in one task and a social reasoning process for the other tasks.     

Accuracy in discrimination of self-reported cooperators using static facial information

People readily ascribe personality traits to others and believe that faces hold important guides to character. Here we examined the relationship between static facial appearance and self-reported cooperation/defection using the prisoner’s dilemma (N = 193). Study 1 combined face images of those self-reporting they would be most and least likely to cooperate. The composites of cooperators were seen as more cooperative than non-cooperators. Study 2 demonstrated accuracy with ratings of individual faces. Masculinity of face shape was negatively related to self-reported cooperation for men, but not women. Further, ratings of smile intensity were positively, but not significantly, related to self-reported cooperation. Overall, individuals appear able judge the potential of others to cooperate from static facial appearance alone at rates greater than chance.     

Children's action-control behaviors (coping): A longitudinal validation of the behavioral inventory of strategic control

Abstract

Integrating multi-axial models with an action-theory perspective, we propose that children's coping strategies vary along four dimensions of strategic behavioral control: Direct Action, Indirect Action, Prosocial Action, and Antisocial Action. The Behavioral Inventory of Strategic Control (BISC) assesses these four general dimensions of strategic control. We contrast these four axial dimensions with six specific strategic combinations: Avoidance (Indirect-Antisocial), Emotional Support Seeking (Indirect-Prosocial), Social Exploitation (Indirect-Antisocial), Social Cooperation (Direct-Prosocial), Aggressive Individualism (Direct-Antisocial) and Hostility (Indirect-Antisocial). In a short-term longitudinal study (three occasions over four months) of 318 children (grades 2–6), we examined the validity of the BISC, showing that the hypothesized dimensional structure of children's strategic control behavior was strongly supported.