An Examination of Moderators of the Effects of Customers' Evaluation of Employee Courtesy on Attitude Toward the Service Firm1

Employee courtesy is recognized as an important dimension of customer service. This paper presents and tests a model suggesting that employee courtesy affects attitudes toward a service firm. Employee courtesy, the physical environment, and locus of causality are three important elements of a service experience that might affect attitude toward a service firm. The paper reports results of two experiments that found there was an interaction effect between employee courtesy and the physical environment on attitude toward the service firm. That is, the effect of employee courtesy on attitudes is more positive when the environment is evaluated favorably than when it is evaluated unfavorably. However, there were no interaction effects of locus of causality and courtesy on attitude toward the service firm. In the second study, there was a main effect from locus of causality on attitude toward the firm in that experiment. That is, participants with an internal locus of causality had a more favorable attitude toward the service firm than did participants with an external locus of causality.     

An application of the prototype willingness model to drivers' speeding behaviour

We tested the prototype willingness model (PWM). The participants (N = 198) completed online questionnaire measures of PWM constructs (Time 1) and subsequent speeding behaviour (Time 2). Path analyses showed that the PWM accounted for 89% of the variance in subsequent (self‐reported) speeding behaviour. This significantly exceeded the variance accounted for by the theory of planned behaviour. In line with the PWM, both behavioural intention and behavioural willingness had direct effects on behaviour. Behavioural willingness had a significantly larger effect. Attitude and subjective norm both had indirect effects on behaviour through both behavioural intention and behavioural willingness. Prototype (similarity) perceptions had indirect effects on behaviour through behavioural willingness only. The findings support the notion that driving is governed by reactive decision‐making (willingness), underpinned by prototype perceptions, attitudes and subjective norms, to a greater extent than it is deliberative decision‐making (intentions), underpinned by attitudes and subjective norms. The implications for safety interventions are discussed.     

Identifying Dynamics of Counseling Leadership: A Content Analysis Study

The authors synthesized counseling leadership literature to identify themes of counseling leadership. Using an inductive approach to content analysis, the authors analyzed 11 empirical articles, 9 conceptual articles, and 13 leadership profiles. Results yielded 24 emergent leadership themes that were sorted into 3 groups. Findings pave the way for more comprehensive research on counseling leadership and allow for increased intentionality in teaching, training, and practicing counseling leadership.     

Minding the Genes: a Multidisciplinary Approach towards Genetic Assessment of Cardiovascular Disease

Genetic assessment for inherited cardiovascular disease (CVD) is increasingly available, due in part to rapid innovations in genetic sequencing technologies. While genetic testing is aimed at reducing uncertainty, it also produces awareness of potential medical conditions and can leave patients feeling uncertain about their risk, especially if there are ambiguous results. This uncertainty can produce psychological distress for patients and their families undergoing the assessment process. Additionally, patients may experience psychological distress related to living with inherited CVD. In order to more effectively manage the psychosocial challenges related to genetic assessment for CVD, a multidisciplinary model expanded to include psychologists and other allied health professionals is outlined. A case study is provided to illustrate how psychological distress can manifest in a patient living with inherited CVD, as well as proposed psychological management of this patient. Finally, a guide for genetic counselors is provided to aid in identifying and managing common psychological reactions to genetic assessment for CVD.     

The visual perception of distance ratios outdoors

We conducted an experiment to evaluate the ability of 32 younger and older adults to visually perceive distances in an outdoor setting. On any given trial, the observers viewed 2 environmental distances and were required to estimate the distance ratio—the length of the (usually) larger distance relative to that of the shorter. The stimulus distance ratios ranged from 1.0 (the stimulus distances were identical) to 8.0 (1 distance interval was 8.0 times longer than the other). The stimulus distances were presented within a 26 m × 60 m portion of a grassy field. The observers were able to reliably estimate the stimulus distance ratios: The overall Pearson r correlation coefficient relating the judged and actual distance ratios was 0.762. Fifty-eight percent of the variance in the observers’ perceived distance ratios could thus be accounted for by variations in the actual stimulus ratios. About half of the observers significantly underestimated the distance ratios, while the judgments of the remainder were essentially accurate. Significant modulatory effects of sex and age occurred, such that the male observers’ judgments were the most precise, while those of the older males were the most accurate.     

Counselor Professional Identity: Findings and Implications for Counseling and Interprofessional Collaboration

This exploratory, qualitative study examined the professional identity of 238 practicing counselors and how they perceived counseling as distinct from psychology and social work. Participants' professional identities seemed to be grounded in a developmental, prevention, and wellness orientation toward helping. Participants also seemed to embrace a unified professional identity. Psychology was perceived as emphasizing testing and social work as focusing on systemic issues. Findings and implications for the counseling profession and interprofessional collaboration are discussed.     

An oscillatory correlation model of visual motion analysis

We describe and evaluate a model of motion perception based on the integration of information from two parallel pathways: a motion pathway and a luminance pathway. The motion pathway has two stages. The first stage measures and pools local motion across the input animation sequence and assigns reliability indices to these pooled measurements. The second stage groups locations on the basis of these measurements. In the luminance pathway, the input scene is segmented into regions on the basis of similarities in luminance. In a subsequent integration stage, motion and luminance segments are combined to obtain the final estimates of object motion. The neural network architecture we employ is based on LEGION (locally excitatory globally inhibitory oscillator networks), a scheme for feature binding and region labeling based on oscillatory correlation. Many aspects of the model are implemented at the neural network level, whereas others are implemented at a more abstract level. We apply this model to the computation of moving, uniformly illuminated, two-dimensional surfaces that are either opaque or transparent. Model performance replicates a number of distinctive features of human motion perception.     

Parents' personality and infants' temperament as contributors to their emerging relationship

The authors examined the contributions of infant's temperament and parent's personality to their relationship. In Study 1, 102 infants, mothers, and fathers were studied when infants were 7 months; in Study 2, 112 infants and mothers were followed from 9 to 45 months. Infants' temperament (joy, fear, anger, and attention) was observed in standard temperament paradigms. Parents' personality measures encompassed the Big Five traits and Empathy in Study 1 and Mistrust, Manipulativeness, Aggression, Dependency, Entitlement, and Workaholism in Study 2. Parent-child relationship (shared positive affect and parental responsiveness in Studies 1 and 2 and parental tracking of the infant in Study 1) was observed in naturalistic contexts. In Study 1, mothers' Neuroticism, Empathy, and Conscientiousness and fathers' Agreeableness, Openness, and Extraversion related to the relationship with the infants. All measures of infant temperament also related to the emerging relationship. In Study 2, maternal Mistrust, Manipulativeness, Dependency, and Workaholism predicted the relationship with the child.