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131.
Tessa?HaesevoetsEmail author Anne?Joosten Chris?Reinders Folmer Lisa?Lerner David?De?Cremer Alain?Van?Hiel 《Journal of business and psychology》2016,31(4):533-551
Purpose
The aim of the present research was to investigate how a negative decision outcome generated by a leader in a hasty, timely, or delayed manner impacts upon the need for, and the effectiveness of apologies to restore followers’ trust.Design/Methodology/Approach
Data were collected using five studies in which the effects of timing of an incorrect decision on the trust repair process were investigated.Findings
In the aftermath of a leader’s failure, followers experienced a delayed incorrect decision as a more severe transgression than a hasty or a timely incorrect decision. This effect was mediated by procedural fairness concerns (Study 1). The present findings also revealed an interesting paradox. Specifically, in the delayed condition followers expressed the highest need for an apology (Studies 2 and 3), but at the same time expected an apology to be less effective for enhancing trustworthiness than in the timely and the hasty condition (Study 3). Moreover, we also showed that the actual provision of an apology was effective for restoring both trustworthiness (Study 4) and trust (Studies 4 and 5) in the timely and the hasty condition, but ineffective in the delayed condition.Implications
The present research shows that when the outcome of a decision is uncertain, it is better to make a decision (too) soon rather than (too) late.Originality/Value
Despite the ubiquity of timing errors in daily life, our studies are the first to focus on the role of timeliness of decisions in the trust repair process.132.
Lerner PM 《Journal of personality assessment》2007,88(3):255-263
From a psychoanalytic perspective, the assessor is seen as more than a gatherer of data; he or she is viewed as a source of information independent of the tests as well as a potential vehicle of change. To effect these functions, the assessor needs to pay close attention to the language he or she uses in interaction with the patient. In this article, I present a case and then discuss it in terms of the role of language in the assessor-patient relationship: specifically, how the language used facilitated the establishing of a working alliance, the promoting of a meaningful dialogue, and eventually led to a deeper understanding of the patient. 相似文献
133.
Erin Phelps Stacy Zimmerman A.E.A. Warren Helena Jeli
i Alexander von Eye Richard M. Lerner 《Journal of applied developmental psychology》2009,30(5):571
Using data from Grades 5 to 7 of the longitudinal 4-H Study of Positive Youth Development (PYD), this research assessed the structure and development of PYD. Building on Grade 5 findings, that “Five Cs” (Competence, Confidence, Connection, Character, and Caring) could be empirically defined as latent constructs converging on a second-order construct, labeled PYD, we used structural models to assess the fit of this original model for Grades 5, 6, and 7. Results indicated that PYD continued to be a robust construct that can be defined comparably for Grades 6 and 7, as it was in Grade 5. We discuss implications for future research and for applications of the finding that, across the three years of early adolescence that we assessed (about ages 10 to 12), there is continuity in the structure of PYD. 相似文献
134.
This article presents the Appraisal‐Tendency Framework (ATF; Lerner & Keltner, 2000, 2001; Lerner & Tiedens, 2006) as a basis for predicting the influence of specific emotions on consumer decision making. In particular, the ATF addresses how and why specific emotions carry over from past situations to color future judgments and choices. After reviewing the main assumptions and the 5 main principles of the framework, 2 streams of research are presented. One stream addresses emotional carryover effects on the assessment of risk; the other addresses carryover effects on the assessment of monetary value. Because risk assessment and value assessment are fundamental psychological processes, understanding them has the potential to yield manifold implications for consumer judgment and decision making. The concluding sections highlight limitations and future directions of the framework. 相似文献
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Arthur Lerner 《International journal of group psychotherapy》2013,63(3):329-331
Clinical observations regarding themes and roles that are characteristic of short-term, psychoanalytically oriented therapy groups for loss patients are presented. They reflect aspects of both the therapy and the patients. Themes refer to the content of a recurrent conflict in the group. They include trust, survivor guilt, mortality, and termination. Roles refer to a set of patient behaviors that represent a shared conflict. They include the apparition, monk, professor, professional nurturer, emotional conductor, and cruise director. Challenges that the themes and roles present to the therapist and clinical guidelines for addressing them are offered. Awareness of characteristic themes and roles and possible therapist responses are regarded as important parts of the preparation and training of therapists who plan to conduct short-term loss groups. 相似文献
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