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With the encouragement of marketing scholars, many companies are tying employee incentives to customer ratings of satisfaction, service quality, or employee performance. One potential drawback to these practices is that customers' evaluations of employees—and, therefore, any associated rewards—may be biased by employee race. This possibility was examined in a restaurant setting. We found that customers rated the promptness and attentiveness of same race servers more favorably than different race servers, but there were no differences for assessments of server friendliness or appearance. The theoretical and practical implications of these findings are discussed. 相似文献
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This study examined respondent proficiency at reconstructing a sequence of utterances (discourse). Theories of text hold that participants in a discourse must construct and arrange the sense of the text; that is, they must make decisions about discourse coherence. We had respondents reconstruct a conversation and we made predictions about discourse coherence, the nature of various two-turn constructional units, unit differences, and individual differences. We found that the entire discourse as a processing unit affects the likelihood of certain two-turn pairs being resequenced correctly. Except for the fact that complex subjects were better able to resequence the initial interaction, there were no other individual differences. The research has implications for principles of coherence, text comprehension, and interpersonal behavior. 相似文献
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C. LYNN JENKS 《World Futures: Journal of General Evolution》2013,69(3):195-216
Our society is changing at a pace hardly imagined a century, even a few decades ago. The role of education is crucial in helping prepare our young people to both cope with and take responsibility for shaping these changes in ways consistent with the values of a free society. To this end, four overarching themes for change in curriculum are examined: (1) the competencies and attitudes needed to understand and engage in systems thinking; (2) the development of self and inter-personal knowledge and skills; (3) understanding of the connectiveness of knowledge; and (4) the ability to think critically. 相似文献
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AN EXAMINATION OF IMPRESSION MANAGEMENT USE AND EFFECTIVENESS ACROSS ASSESSMENT CENTER EXERCISES: THE ROLE OF COMPETENCY DEMANDS 总被引:1,自引:0,他引:1
LYNN A. McFARLAND GUNNA YUN CRYSTAL M. HAROLD LUCIANO VIERA Jr. LORIE G. MOORE 《Personnel Psychology》2005,58(4):949-980
We report 2 studies that examine how promotional candidates use verbal and nonverbal impression management (IM) tactics across several structured assessment center exercises that differ in the competency demands they place on candidates. Based on the competency-demand hypothesis ( Shoda, Mischel, & Wright, 1993a, 1993b ), it was predicted that IM use would occur most frequently and have the strongest effects on assessor evaluations in exercises that place greater demands on candidates' interpersonal skills than in exercises that depend primarily on technical skills. In both studies, IM tactics were generally used more frequently and there was more variability in IM use for those exercises requiring candidates to display interpersonal competencies (i.e., the role-plays and mock presentation) relative to the exercise that did not (i.e., the tactical exercise). The relationship between IM use and assessor evaluations was also influenced by the competencies assessed by the exercises, and IM use related to both interpersonal and noninterpersonal ratings of performance. 相似文献
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AN INTERNATIONAL LOOK AT SELECTION PRACTICES: NATION AND CULTURE AS EXPLANATIONS FOR VARIABILITY IN PRACTICE 总被引:6,自引:0,他引:6
A survey of 959 organizations in 20 countries was undertaken to assess whether differences in staffing practices are due in part to nation and culture. Cultural differences in uncertainty avoidance and, to a lesser extent, power distance, explained some of the national differences observed in the extensiveness of method use. Implications for understanding the best approaches to selection on a global basis are discussed. 相似文献
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It was postulated that the parallel interaction class is a higher logical order than complementary and symmetrical interaction, which appear to be of the same logical type. Father-mother, father-child, and mother-child dyads of 48 families were categorized into complementary, symmetrical, and parallel classes using the Relationship Styles Inventory. Each of the dyads in these three categories was then randomly assigned to one of two experimental conditions in which they jointly resolved a moral dilemma. In one condition, the dyads were asked to follow complementary rules, while in the second condition they were instructed to follow symmetrical rules. Results indicated that parallel dyads adjusted to both the complementary and symmetrical conditions, whereas symmetrical and complementary dyads did not successfully accommodate rules outside their own class. The implications in terms of therapeutic intervention and further research are discussed. 相似文献
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Tips represent a substantial portion of restaurant waiters' and waitresses' incomes. We report a study that examines several potential predictors of the differences in servers' average tip earnings. Our results indicate that servers earn larger average sales‐adjusted tips if they are attractive females, better service providers, and high self‐monitors. However, these effects hold up only for evening tips. None of the variables in this study predicted servers' average lunch tips. The methodological, theoretical, and managerial implications of these findings are discussed. 相似文献