CONSTRUCT VALIDITY OF TWO CATEGORIES OF ASSESSMENT CENTER DIMENSION RATINGS

The construct validity of assessment center final dimension ratings was examined within a nomological network of cognitive and personality measures. Four hundred forty-one employees of a large mid-western petroleum company were assessed on 11 dimensions in two broad categories and completed four tests. Results showed that several cognitive ability measures related more strongly to performance-style dimension ratings than to interpersonal-style dimension ratings, providing evidence for convergent and discriminant validity. Correlation analysis and factor analysis support the two a priori interpersonal- and performance-style categories. The results suggest that final dimension ratings possess construct validity and that assessors can differentiate between two broad categories of assessment dimensions.     

Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance

With the encouragement of marketing scholars, many companies are tying employee incentives to customer ratings of satisfaction, service quality, or employee performance. One potential drawback to these practices is that customers' evaluations of employees—and, therefore, any associated rewards—may be biased by employee race. This possibility was examined in a restaurant setting. We found that customers rated the promptness and attentiveness of same race servers more favorably than different race servers, but there were no differences for assessments of server friendliness or appearance. The theoretical and practical implications of these findings are discussed.     

SOME ISSUES IN CONVERSATION COHERENCE

This study examined respondent proficiency at reconstructing a sequence of utterances (discourse). Theories of text hold that participants in a discourse must construct and arrange the sense of the text; that is, they must make decisions about discourse coherence. We had respondents reconstruct a conversation and we made predictions about discourse coherence, the nature of various two-turn constructional units, unit differences, and individual differences. We found that the entire discourse as a processing unit affects the likelihood of certain two-turn pairs being resequenced correctly. Except for the fact that complex subjects were better able to resequence the initial interaction, there were no other individual differences. The research has implications for principles of coherence, text comprehension, and interpersonal behavior.     

Should I Brag? Nature and Impact of Positive and Boastful Disclosures for Women and Men

What is the nature of a “positive” disclosure versus a “boastful” one? How are those who use these different types of disclosures differentially construed? A set of three studies was designed to investigate three general issues. Study 1 asked respondents to rate characters who disclosed in a boastful, positive, or negative fashion. Boasters and positive disclosers were viewed as more competent than negative disclosers, negative and positive disclosers were viewed as more socially sensitive than boasters, and positive disclosers were best liked. In Study 2, the gender of the target disclosing positively or boastfully was manipulated. Compared to the boaster, the positive discloser was rated as more socially involved and feminine (less masculine) but less competent. Polarized judgments were made by both genders. Study 3 had individuals generate “boasts” and “positive statements.” The few gender differences that emerged suggest that although females’ bragging strategies may be less extreme or extensive, it is only when gender information is known that the brags of men and women are differentially construed. The present work suggests that men and women, as perceivers, may differentially activate cognitive structures (involving social involvement and femininity, on one hand, and competence and masculinity, on the other) when evaluating men versus women. The nature of the communication itself (boasts being perceived as more masculine and positive disclosures as more feminine) may exacerbate such differential activation in the construction of “mental models” of another's communication.     

Social Support and the Job Satisfaction of Female Clerical Workers

The beneficial effects on job satisfaction of social support at work and home were established in this study of 85 randomly selected female clerical workers. Partners were found to be effective buffers of adverse work conditions as well.     

AN EXAMINATION OF IMPRESSION MANAGEMENT USE AND EFFECTIVENESS ACROSS ASSESSMENT CENTER EXERCISES: THE ROLE OF COMPETENCY DEMANDS

We report 2 studies that examine how promotional candidates use verbal and nonverbal impression management (IM) tactics across several structured assessment center exercises that differ in the competency demands they place on candidates. Based on the competency-demand hypothesis ( Shoda, Mischel, & Wright, 1993a, 1993b ), it was predicted that IM use would occur most frequently and have the strongest effects on assessor evaluations in exercises that place greater demands on candidates' interpersonal skills than in exercises that depend primarily on technical skills. In both studies, IM tactics were generally used more frequently and there was more variability in IM use for those exercises requiring candidates to display interpersonal competencies (i.e., the role-plays and mock presentation) relative to the exercise that did not (i.e., the tactical exercise). The relationship between IM use and assessor evaluations was also influenced by the competencies assessed by the exercises, and IM use related to both interpersonal and noninterpersonal ratings of performance.     

MISSING LINKS IN THE PUBLIC SCHOOL CURRICULUM: FOUR DIMENSIONS FOR CHANGE

Our society is changing at a pace hardly imagined a century, even a few decades ago. The role of education is crucial in helping prepare our young people to both cope with and take responsibility for shaping these changes in ways consistent with the values of a free society. To this end, four overarching themes for change in curriculum are examined: (1) the competencies and attitudes needed to understand and engage in systems thinking; (2) the development of self and inter-personal knowledge and skills; (3) understanding of the connectiveness of knowledge; and (4) the ability to think critically.