Minority goals for interaction with the majority: Seeking distance from the majority and the effect of rejection on identification

Four studies investigated the conditions under which minority group members respond to group‐based discrimination with increased identification with their group. We propose that minorities' interaction goals should serve as a moderator: seeking distance from the majority might keep minority identification alive in the face of perceived discrimination. These predictions were tested correlationally in Study 1 among Chinese immigrants in Australia (sample 1a) and children of rural migrant workers in a Chinese city (sample 1b). In Studies 2 and 3, perceived discrimination was manipulated among Romanian immigrants in France and Polish immigrants in Scotland. In Study 4, both minority goals and perceived discrimination were manipulated among a sample of international students in Australia. Results showed that only for those who were inclined to seek distance from the majority, minority group identification increased when discrimination was high compared with low. Discussion focuses on the way that seeking distance might be an important strategy for coping with discrimination. Copyright © 2012 John Wiley & Sons, Ltd.     

Test anxiety and comprehension efficiency: The role of prior knowledge and working memory deficits

The hypotheses that test anxiety is associated with a deficit in prior knowledge and/or working memory capacity, that anxiety impairs comprehension efficiency, and that deficits in knowledge and capacity underlie the efficiency impairment, were tested. In Study 1, high-anxiety students were characterized by lower scores in several vocabulary measures, compared with low-anxiety students. In Study 2, high-anxiety individuals showed inferior working memory capacity to low-anxiety individuals under evaluative stress conditions, but not under non-stress conditions. In Study 3 high-anxiety subjects exhibited lower efficiency scores than low-anxiety subjects in expository texts without a summary: The former employed a greater amount of reading time than the latter to acquire an equivalent amount of information. In addition, the disadvantage in efficiency associated with anxiety was removed when differences in vocabulary knowledge were partialled out statistically. Instead, that disadvantage was only reduced, but not eliminated, when differences in transitory working memory capacity were partialled out. Therefore, the prior knowledge deficit hypothesis accounts for the impairment in reading efficiency associated with high anxiety better than the transitory working memory reduction hypothesis.     

The link between social interactions and trust recovery in customer–business relationships

Trust plays a crucial role in interpersonal relationships, including customer–company relationships, where the customer expects that a company will behave predictably in any particular situation. Companies do not always fulfill customers' expectations and thereby breach the trust relationship. To avoid negative consequences of this trust violation, companies may issue a formal apology as one possible path to regaining customer trust. In the same way, a previous social interaction, which can increase the customer's levels of oxytocin, can help to recover trust after service failures. In this study, three experiments were conducted as follows: the first manipulating a simulated social interaction with images; the second manipulating a physical social interaction, (i.e., a hug); and the third with exogenous oxytocin administration. The results showed that both physical interaction, (i.e., a hug) and simulated social interaction, (i.e., images of people interacting with each other) had a positive effect on customer trust recovery and provided support for oxytocin release as the underlying mechanism in this process. This research contributes to understanding of the link between social interactions and trust by elucidating the effects of both simulated and physical interactions on trust recovery.     

Subjective Well-Being,Life Satisfaction and Interpersonal Relationships Associated to Socio-Demographic and Contextual Variables

Applied Research in Quality of Life - This study aims associating children’s satisfaction to their interpersonal relationships within their main contexts of interaction (family, friends and...     

“To‐be‐forgotten” statements become less true: Memory processes involved in selection and forgetting lead to truthfulness changes of ambiguous sentences

What happens when people try to forget something? What are the consequences of instructing people to intentionally forget a sentence? Recent studies employing the item‐method directed forgetting paradigm have shown that to‐be‐forgotten (TBF) items are, in a subsequent task, emotionally devaluated relative to to‐be‐remembered (TBR) items, an aftereffect of memory selection (Vivas, Marful, Panagiotidou & Bajo, 2016). As such, distractor devaluation by attentional selection generalizes to memory selection. In this study, we use the item‐method directed forgetting paradigm to test the effects of memory selection and inhibition on truth judgments of ambiguous sentences. We expected the relative standing of an item in the task (i.e., whether it was instructed to be remembered or forgotten) to affect the truthfulness value of that item, making TBF items less valid/truthful than TBR items. As predicted, ambiguous sentences associated with a “Forget” cue were subsequently judged as less true than sentences associated with a “Remember” cue, suggesting that instructions to intentionally forget a statement can produce changes in the validity/truthfulness of that statement. To our knowledge, this is the first study to show an influence of memory processes involved in selection and forgetting on the perceived truthfulness of sentences.     

Preserved learning about allocentric cues but impaired flexible memory expression in rats with hippocampal lesions

Several studies have shown that slight modifications in the standard reference spatial memory procedure normally used for allocentric learning in the Morris water maze and the radial maze, can overcome the classic deficit in allocentric navigation typically observed in rats with hippocampal damage. In these special paradigms, however, there is only intramaze manipulation of a salient stimulus. The present study was designed to investigate whether extramaze manipulations produce a similar outcome. With this aim a four-arm plus-shaped maze and a reference spatial memory paradigm were used, in which the goal arm was marked in two ways: by a prominent extramaze cue (intermittent light), which maintained a constant relation with the goal, and by the extramaze constellation of stimuli around the maze. Experiment 1 showed that, unlike the standard version of the task, using this special training procedure hippocampally-damaged rats could learn a place response as quickly as control animals; importantly, one day after reaching criterion, lesioned and control subjects performed the task perfectly during a transfer test in which the salient extramaze stimulus used during the acquisition was removed. However, although acquisition deficit was overcomed in these lesioned animals, a profound deficit in retention was detected 15 days later. Experiment 2 suggests that although under our special paradigm hippocampal rats can learn a place response, spatial memory only can be expressed when the requisites of behavioral flexibility are minimal. These findings suggest that, under certain circumstances, extrahippocampal structures are sufficient for building a coherent allocentric representation of space; however, flexible memory expression is dependent, fundamentally, on hippocampal functioning.     

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive,Procedural, and Interactional Justice1

This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants. The results showed that distributive justice was critical in predicting customer satisfaction, while the influence of procedural and interactional justice was secondary. Justice concepts were also robust against the simultaneous inclusion of disconfirmation and performance in the satisfaction equation. The article concludes with theoretical and managerial implications, as well as opportunities for future research.     

The Relationships Between Mexican American Acculturation,Cultural Values,Gender, and Help‐Seeking Intentions

This study examined the relationships between Mexican acculturation, cultural values, gender, and help‐seeking intentions among Mexican American community college students. Findings suggest that as Mexican Americans lose their culture of origin and increase their generational status, their attitudes toward help seeking become less favorable. This contradicts cultural barrier theory as an explanation for underuse of mental health services by Mexican Americans. Furthermore, adherence to traditional Mexican culture and cultural values may actually encourage help seeking.     

Two Case Studies of Community Schools Serving Latino and Southeast Asian Children

Recent attention has focused on establishing school-based integrated services centers which offer educational and noneducational services to students and their families. We present two comparative case studies of client participation in school centers established in low income Latino and Southeast Asian communities. The cases focus on types of center services utilized by families, culturally compatible practices of the centers, and impact of coordinated services on students and families. The data reveal the limited capacity of high poverty families to cope with daily and persistent life challenges and how the schools have been transformed into family support environments which assist families to manage their lives in ways that lead to self-sufficiency and growth.