Organisational and individual strengths use as predictors of engagement and productivity

This study sought to determine whether Perceived Organisational Support for Strengths Use (POSSU) and Proactive Behaviour towards Strengths Use (PBSU) predict engagement and productivity in a sample of South African call centre operators. Participants were 218 call centre operators within the financial services sector (females=51%, males = 49%), representative of the South African population, and predominantly holding secondary educational qualifications. Information was gathered through a cross-sectional quantitative research design comprising self-report measures. The measures were administered on site within a call centre of one of the country's largest financial service providers. Structural equation modelling methods were implemented to establish the model fit of the constructs in the study and to explain structural paths between the variables. Findings showed that POSSU and PBSU are significant predictors of work engagement. PBSU predicted productivity. In addition, engagement mediated the relationship between POSSU/PBSU and productivity. This supports the theoretical context of the job demands-resources (JD-R) model and provides grounds for further exploration of the strengths-based approach (on both organisational and individual levels) as a developmental approach to utilise within organisations to enhance engagement and productivity.     

Culture, trauma, and wellness: a comparison of heterosexual and lesbian, gay, bisexual, and two-spirit native americans

In a community-based sample of urban American Indian and Alaska Native adults, 25 lesbian, gay, bisexual, and two-spirit participants were compared with 154 heterosexual participants with respect to sociodemographic characteristics, Native, cultural participation, trauma, physical and mental health, and substance use. Compared with their heterosexual counterparts, two-spirit participants reported higher rates of childhood physical abuse and more historical trauma in their families, higher levels of psychological symptoms, and more mental health service utilization. Two-spirit participants reported differences in patterns of alcohol use and were more likely to have used illicit drugs other than marijuana. Discussion and recommendations for health promotion interventions and future research are presented in consideration of an "indigenist" health model and the multiple minority status of two-spirit people.     

Experimental manipulations of responsibility: An analogue test for models of Obsessive-Compulsive Disorder

Several authors attribute excessive responsibility a predominant role in Obsessive-Compulsive Disorder (OCD) [Salkovskis, P. M. (1985) Behaviour Research and Therapy, 23, 571–583; Rachman, S. (1993) Behaviour Research and Therapy, 31, 149–154; van Oppen, P. & Arntz, A. (1994) Behaviour Research and Therapy, 32, 79–87]. The present studies aimed at demonstrating the link between different levels of perceived responsibility and checking behaviors by experimentally manipulating responsibility in non-clinical Ss. In the first study, a sound recognition task was used to compare checking behaviors in Ss with high (HR) and low (LR) perceived responsibility. Only one variable was significantly different, Ss from the HR group reporting more anxiety during the task than Ss from the LR group. Results did not support a link between responsibility and checking behavior. In a second study HR and LR Ss were compared on a manual classification task. Subjects from the HR group hesitated and checked more, and reported more preoccupation with errors and anxiety during the task than Ss from the LR group. Since perceived severity of the outcome was the most variable affected by the manipulation, the implications for current models of OCD are discussed and an alternative explanation is attempted. Finally, clinical implications are examined and suggestions are made for future directions of research.     

Mental rotation, memory scanning, and the central bottleneck

Two reaction-time experiments using the psychological refractory period paradigm examined whether two prominent tasks, i.e., mental rotation and memory scanning, require access to a single-channel mechanism and must therefore be performed sequentially with other operations requiring the same mechanism. On each trial, subjects made speeded responses to a tone (Exp. 1) or a character (Exp. 2, with symbolic SR-compatibility of the character manipulated) as Task 1 and to a letter (for blocks with mental rotation) or a digit (for blocks with memory scanning) as Task 2. The set-size effect was constant across SOAs, suggesting that memory scanning cannot be performed in parallel with response selection of Task 1. The effect of orientation, however, decreased with decreasing SOA. The decrease was even intensified if Task 1 bottleneck processes were prolonged by symbolic SR-compatibility. The exact pattern of underadditivity, however, was not predicted by current theories of dual-task performance. The results contradict a central bottleneck model but are in line with extensions of the model proposed by Meyer and Kieras. Received: 21 January 1998 / Accepted: 15 June 1998     

A Critical Appraisal of Self-Report Defense Mechanism Measures

Defense mechanisms have been a source of both fascination and frustration for most personality researchers because they are conceptually intriguing but their assessment is often problematic. To aid personality researchers in integrating defense mechanism theory into personality research, we review and critique the major existing self-report defense mechanism measures: the Coping and Defending Scales (Joffe & Naditch, 1977); the Defense Mechanisms Inventory (Gleser & Ihilevich, 1969); the Life-Style Index (Plutchik, Kellerman, & Conte, 1979); and the Defense Style Questionnaire (Bond, Gardner, Christian, & Sigal, 1983). We conclude that no self-report measure adequately assesses the defining features of defense mechanisms. We offer a number of person and situation variables that must be considered when evaluating any defense mechanism measure, and we conclude that the comprehensive assessment of defense mechanism use will likely require measures obtained from multiple sources.     

Different aspects of anxiety as predictors of post-operative anxiety and physical complaints

Previous studies have suggested that pre-operative anxiety consists of different aspects each with its own specific influence on post-operative state. This study investigated the influence of different aspects of transient anxiety i.e. state anxiety, specific anxiety, tension, observed anxiety and the amount of thinking about surgery, on post-operative anxiety and physical complaints in 126 patients undergoing lumbar surgery. Results showed that pre-operative state anxiety, specific anxiety, tension and observed anxiety each contributed uniquely to the prediction of post-operative anxiety after control for age, sex and medical variables. Tension showed a negative contribution, indicating that, when the effects of other anxiety aspects were removed, patients with high tension showed less post-operative anxiety than patients with low tension. The three other anxiety variables showed a positive contribution. Regarding postoperative physical complaints, only specific anxiety showed a positive significant contribution to the prediction. Results will be discussed in relation to the adaptation to surgery and to Janis' theory that experiencing moderate levels of anxiety is beneficial for recovery.     

Self- and Expert-Reported Emotion Inhibition: On the Utility of Both Data Sources

Psychodynamic theorists often believe clinical judges to be the best source of personality data. Contemporary personality theorists, on the other hand, treat individuals' responses to items on personality tests as the most appropriate source of personality data. In personality domains such as emotion inhibition, or defensiveness, a combination of these two data sources may provide valuable, albeit different, information. To demonstrate this postulate, participants completed a self-report measure of emotion inhibition, underwent a stressful interpersonal task during which blood pressure reactivity was recorded, and then were rated for observed emotion inhibition. As expected, observational and self-reports of emotion inhibition appeared to assess differing tendencies, but both additively predicted cardiovascular reactivity. Self- and expert-reports of personality characteristics may often complement each other, and when these measures are informed by empirical/psychometric considerations they can both contribute to the understanding of areas such as psychophysiological reactivity.     

Strengths use and deficit correction in organizations: development and validation of a questionnaire

Although the positive psychology tradition emphasizes the importance of a balanced approach regarding individual strengths and weaknesses, there is no valid instrument to measure these phenomena in organizations. The purpose of the present studies is to develop and validate an instrument that measures four dimensions, namely perceived organizational support (POS) for strengths use, POS for deficit correction, strengths use behaviour, and deficit correction behaviour. In study 1 and 2, the Strengths Use and Deficit COrrection (SUDCO) questionnaire was developed and tested for its factor structure, reliability, and convergent and criterion validity in two samples of South African employees (N = 338 and N = 361, respectively). In study 3, the convergent and criterion validity of the SUDCO were examined in a sample of Dutch engineers (N = 133). Results indicated that the intended dimensions of strengths use and deficit correction can be measured reliably with 24 items and showed convergent validity. Moreover, POS for strengths use and strengths use behaviour correlated positively with self- and manager-ratings of job performance, supporting the criterion validity of these scales. As expected, POS for deficit correction and deficit correction behaviour were unrelated to the performance ratings.     

Donation to charity and purchase of cause‐related products: The influence of existential guilt and experience

Charity donation is an important prosocial behaviour that is often generated/strengthened by emotional stimuli from advertising. A similar strategy is often used to trigger the purchase of cause‐related products. The two activities represent direct and indirect methods of financial support and are important topics for researchers and practitioners. Charity donation and purchase of cause‐related products are typically investigated on the basis of different theoretical backgrounds; therefore, they are almost never directly compared with each other. However, the two share some similarities from the perspectives of the donor/buyer and the donation recipient. This article aims to analyse how direct and indirect donation behaviours are influenced by the same emotional stimulus (existential guilt generated by a visual advertisement). In parallel, this article examines the possible moderation effect of similar past behaviours. The study is performed by surveying 374 respondents in Lithuania. Results confirmed that the same emotion (existential guilt) had a direct positive impact on the intention towards both studied behaviours. However, the moderation effect of experience was observed only in the relationship between existential guilt and the intention to donate to charity, signalling the difference in its influence on the two behaviours. These findings enrich the knowledge of the similarities and differences between direct (donating to charity) and indirect (purchasing cause‐related products) donation behaviours. Additionally, it fills in the knowledge gap regarding the relation between the intentions of prosocial behaviours and existential guilt as an advertising appeal.     

Longitudinal Effects of Latino Parent Cultural Stress,Depressive Symptoms,and Family Functioning on Youth Emotional Well‐Being and Health Risk Behaviors

U.S. Latino parents can face cultural stressors in the form of acculturative stress, perceived discrimination, and a negative context of reception. It stands to reason that these cultural stressors may negatively impact Latino youth's emotional well‐being and health risk behaviors by increasing parents' depressive symptoms and compromising the overall functioning of the family. To test this possibility, we analyzed data from a six‐wave longitudinal study with 302 recently immigrated (<5 years in the United States) Latino parents (74% mothers, M_age = 41.09 years) and their adolescent children (47% female, M_age = 14.51 years). Results of a cross‐lagged analysis indicated that parent cultural stress predicted greater parent depressive symptoms (and not vice versa). Both parent cultural stress and depressive symptoms, in turn, predicted lower parent‐reported family functioning, which mediated the links from parent cultural stress and depressive symptoms to youth alcohol and cigarette use. Parent cultural stress also predicted lower youth‐reported family functioning, which mediated the link from parent cultural stress to youth self‐esteem. Finally, mediation analyses indicated that parent cultural stress predicted youth alcohol use by a way of parent depressive symptoms and parent‐reported family functioning. Our findings point to parent depressive symptoms and family functioning as key mediators in the links from parent cultural stress to youth emotional well‐being and health risk behaviors. We discuss implications for research and preventive interventions.