There is more than obeying display rules: Service employees’ motives for emotion regulation in customer interactions

Although research has focused on how service employees regulate their emotions, few studies have explored why they do so. In this article, we first described which kinds of motives for emotion regulation exist in customer interactions. Second, we investigated how the motives are related to four emotion regulation strategies. The application of an explorative approach resulted in a list of 10 motives, which could be classified into the three motive categories: pleasure, prevention, and instrumental. Hierarchical linear modelling of 421 reported service interactions from a diary study revealed that the motive categories were differently related to the emotion regulation strategies. Motives of the instrumental category were only significantly positively related to surface acting. Motives of the pleasure category were positively related to deep acting and automatic regulation as well as negatively related to surface acting and emotional deviance. Motives of the prevention category were positively related to deep acting, surface acting, and emotional deviance as well as negatively related to automatic regulation. These results can be used by organizations not only to enhance the motivation of employees towards emotion regulation, but also towards more authentic emotional expressions.     

国际多中心药物临床试验中伦理审查的问题与对策——以广州医学院第一附属医院为例

通过分析近三年来56例国际多中心药物临床试验伦理审查项目,总结分析常见的问题为试验版本与主办国家规定有出入;知情同意书经过翻译后存在较大的理解偏差;临床试验样本转移潜在风险;补偿标准较随意;不同单位间伦理审查意见不统一等,并有针对性地提出建议,实施严格、规范的伦理审查,进而在保证临床试验的科学性的同时最大限度地保障受试者的权益。     

A study on purchasing behavior of teenagers in Taiwan: example of counterfeit goods

This study has established a relationship model encompassing such aspects as consumer values, consumer involvement, purchase behavior, and consumer satisfaction. Furthermore, taking counterfeit goods as an example, this study employs factor analysis, reliability analysis, and the structural equation model to verify the relationship between the research aspects. Another major discovery of this study was that teenagers' behavioral purchasing mentality is graphic, hyperlinked, and is geared toward useful situations and functional needs. When they consider their degree of need, they inevitably incorporate many emotional needs. However, their attitude toward counterfeit goods is rational, which is confirmed by the fact that Hypothesis 1 was not supported.     

On the choice between reform and revolution∗

The concepts of social transformation, reform, and revolution are characterized. A typology of revolutions is given and revolutions of the appropriate type are compared with reforms. It is argued that reform and revolution are on a continuum and that there are social transformations that with equal propriety could be called ‘a cluster of radical reforms’ or ‘a revolution’. What is sensibly at issue concerning the choice between reform or revolution is whether in bourgeois democracies it is more reasonable to adopt the piecemeal reformist tactics of liberal reformers or whether a commitment to a revolutionary overthrow of the established order is justified. Arguments for both positions are examined and it is concluded that no general non‐contextual answer can be given.     

娃娃脸效应：对婴儿面孔的偏好及过度泛化

娃娃脸效应是指由婴儿面孔特征(或婴儿图式)所引发的普遍、进化的社会认知反应, 不仅包括对婴儿面孔的偏好性反应—— 如优先注意、关怀和照料的冲动, 还包括对于具备婴儿图式的成年人、动物甚至非生命物体的泛化性反应, 即认为这些对象具有与婴儿相似的特质并对其产生相应的态度和行为。娃娃脸效应的表现、影响因素及神经机制的相关研究证明了人类对于婴儿面孔特征的偏好性反应是一种本能释放机制, 并为进化心理学中的亲代投资及性别选择理论提供了佐证。娃娃脸效应的文化差异以及实践应用可能是这一领域未来研究的主要方向。     

中国文化心理学视界下的音乐实质探究

从中国语言的词源上看,音乐中的"乐(yuè)"通快乐的"乐(lè)",它们都源自于"鼓",而鼓声能够令人兴奋、情绪激昂,因此,中国文化中的音乐的原初含义有"令人振奋、快乐"的声音和人在振奋、快乐时表达这种心情的声音两层意思。后来这两层含义延伸为"动情"即激发人的情感或心理感染和"传情"或"达情"即表达人的情感。基于此,创作好的音乐作品或评判一个音乐作品的好坏,要看它是否具有"言志"、"激励人或令人振奋"、"表达情感"和"培养或锻造人的积极情感或心理品质"的作用。     

The Relationship between Cultural Identification,Family Socialization and Adolescent Alcohol Use among Native American Families

The enculturation or teaching of Native American traditions to Native American adolescents has been incorporated into substance-use prevention interventions in recent decades; yet, little is known about how enculturation may impact substance use through family socialization. The current study aimed to test the relationship between family identification with Native American culture and alcohol use among Native American families residing on or near a reservation, and determine if this relationship was mediated by family socialization practices. To achieve this aim, data (n? =?2368) collected as part of the NIDA-funded Drug Use among Young American Indians was used. No direct relationship was found between identification with Native American culture and alcohol use. Native American culture had an indirect effect on substance use through family communication and parental monitoring, such that a higher identification with Native American culture was associated with more communication and less monitoring, which were associated with drinking behavior. Findings reveal that identification with Native American culture may be related to family socialization, a relationship that could be important to address when designing alcohol-use prevention interventions for this population.     

认知分心的强度对创伤性信息加工的影响

结合ERP技术、创伤电影范式和改进的工作记忆范式探讨了认知分心的强度对创伤性信息加工的影响。结果发现, (1)高负荷上的N2波幅显著大于低负荷上的。(2)在低工作记忆负荷上, 创伤负性图引发的LPP波幅显著大于创伤中性图和无关中性图; 而在高工作记忆负荷上, 三类图片引发的LPP波之间差异不再显著。(3)在创伤负性图上高、低负荷工作记忆任务诱发的LPP波差异显著, 且高负荷条件下的LPP波幅显著小于低负荷条件。结果表明, 相比低认知控制, 早期高认知控制对创伤性信息的调节更有效, 支持了认知控制理论。