Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross‐Level Study1

Research addressing customer satisfaction has not been conducted within an integrated framework. Two approaches have been developed separately with different levels of construct and analysis: organizational behavior and consumer behavior. Our research study provides an initial step in developing integrative strategies with the joint consideration of service climate and disconfirmation of expectations. We link these 2 concepts to customer satisfaction with services, using a cross‐level approach. Data from 105 work units and 1,033 customers confirmed the existence of a dual corridor of relationships, with independent and significant links from disconfirmation and service climate to customer satisfaction. Implications for practice and future research are discussed.     

DOES THE SUPERVENIENCE ARGUMENT GENERALIZE?

We evaluate the scope of Jaegwon Kim's “supervenience argument” for reduction. Does its conclusion apply only to psychology, or does it generalize to all the special sciences? The claim that the supervenience argument generalizes to all the special sciences if it goes through for psychology is often raised as an objection to the supervenience argument. We argue that this objection is ambiguous. We distinguish three readings of it and suggest that some of them make it a plausible claim, whereas other readings make it implausible. We suggest that this ambiguity is the result of picturing the world as being hierarchically organized in levels, with the domain of physics at the bottom and the domains of the social sciences at the top. The plausibility of the objection depends on how we think of this picture. This popular picture, we suggest, involves three different dimensions along which reduction may occur.     

Derived control by compound and single stimuli in a matching-to-sample task in children

A matching-to-sample procedure was used to investigate whether 9-year-old children would demonstrate the emergence of a derived compound-sample conditional discrimination following training in four interrelated single-sample conditional discriminations and vice versa, as adults did in previous studies. In Experiment 1, three out of three children demonstrated the emergence of a compound-sample conditional discrimination following training in four single-sample conditional discriminations. In Experiment 2, two out of three children acquired a compound-sample conditional discrimination and they demonstrated the emergence of four single-sample conditional discriminations; one of them did so only after being exposed to a remediation training and testing procedure. Training variables that facilitated discrimination emergence in both directions are discussed. In general, results showed that the sophisticated learning skills that are supposedly possessed by adults are not required to demonstrate the two types of derived control under study.     

Productivity of doctoral programs in Psychology with Quality Mention in journal articles included in Journal Citation Reports

The main objective of the present study was to classify doctoral programs with Quality Mention in Psychology based on their scientific productivity. For this purpose, articles in the Web of Science published by professors teaching in these doctoral programs were analyzed. In addition, we analyzed scientific journals in which these professors tend to publish more papers and the evolution in the number of papers published until 2009. Results showed that the most productive doctoral program was the Neurosciences program at the University of Oviedo. This program showed a ratio of 40 articles--published in journals included in Journal Citation Reports--by each professor. In contrast, other programs did not reach a ratio of 10 articles per professor. Regarding journals, results showed that 9 out of the 20 most popular journals are Hispanic and a gradual increase in the number of published papers was also observed. Lastly, results and implications for quality assessment are discussed.     

Feminist Resources for Biomedical Research: Lessons from the HPV Vaccines

Several feminist philosophers of science have argued that social and political values are compatible with, and may even enhance, scientific objectivity. A variety of normative recommendations have emerged regarding how to identify, manage, and critically evaluate social values in science. In particular, several feminist theorists have argued that scientific communities ought to: 1) include researchers with diverse experiences, interests, and values, with equal opportunity and authority to scrutinize research; 2) investigate or “study up” scientific phenomena from the perspectives, interests, and conditions of marginalized stakeholders potentially affected by the research; and 3) make gender, ethnicity, class, and geographical location “visible,” or use them as categories of analysis when appropriate. Yet, more work is needed to determine what exactly these recommendations would require, and the benefits they would yield, in specific research contexts. Using the recent development of the human papillomavirus (HPV) vaccines, we examine how these three feminist recommendations would have applied. We argue that these principles would have yielded several epistemic and social benefits in the HPV case, as well as in biomedical research more generally. That is, biomedical research guided by these principles would not only be epistemically superior, but also more socially responsible.     

真实急病情境下共情对大学生慈善捐助的影响:有调节的中介效应

基于真实急病情境,采用道德强度、道德认同、共情和慈善捐助问卷对462名大学生进行调查,探讨了共情影响大学生慈善捐助的内在机制。结果显示:(1)女生在真实急病情境下比男生更容易对主人公的不幸事件产生共情反应;大学生真实急病情境下的共情反应随年级关系的疏远而逐渐降低;(2)共情在道德强度与慈善捐助的关系中具有部分中介作用,即道德强度通过共情对慈善捐助产生间接影响;(3)道德认同对共情的中介作用具有调节效应,具体而言,相对于低道德认同的个体,高道德认同的个体表现出更多的慈善捐助,并且共情对道德强度和慈善捐助的中介效应也显著增强。研究结论对于理解慈善捐助的内在机制具有理论价值,对于慈善捐助的教育和干预具有现实启示意义。     

Knowledge and the permissibility of action

Synthese - I argue in favor of a certain connection between knowledge and the permissibility of action. On this approach, we do not think of the relation between those notions as reflecting a...     

Object- and feature-based priming in visual search

Two contrasting accounts for priming in visual search have been proposed. The main difference between the two is the level of perceptual processing at which the priming effects are assumed to occur, whether priming is assumed to operate through the selective facilitation of features or at the level of selection of objects for response. The aim of the experiments here was to contrast these accounts. In the first two experiments, observers performed a search for the odd diamond in the midst of two distractor diamonds. Each diamond had two colors, but the configurations of the colors within the diamonds were different for the two experiments in ways previously shown to lend themselves differently well to object formation. The results show that priming can be both feature- and object-based, depending on the topological properties of the stimuli. This was confirmed in a third experiment, in which a quite dissimilar stimulus set was used to address the same question, once again yielding similar results. We thus show that priming operates at various levels of perceptual processing, a result consistent with new findings from neuroimaging and neuropsychology.