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311.
Although researchers have explored organizational and insider targets of counterproductive work behavior (CWB), no studies to date have examined customers as targets. The current study aimed to test a model of antecedents to CWB unique to service worker experiences, including customer stressors, emotional dissonance, and emotional exhaustion. We tested our model with 438 restaurant and bar employees. Results demonstrated that customer stressors were more strongly correlated with customer-directed CWB than with interpersonal or organizational CWB, and customer stressors had direct and indirect effects on customer-directed CWB through experiences of emotional dissonance and exhaustion. 相似文献
312.
Terrorist organizations are both imitative and innovative in character. While the drivers of imitation have been extensively modeled using concepts such as contagion and diffusion, creativity and innovation remain relatively underdeveloped ideas in the context of terrorist behavior. This article seeks to redress this deficiency by presenting a conceptual framework with which we can understand the complex nature and multiple drivers of creativity and innovation within terrorist organizations. The overriding questions we address are: what factors spark creativity and innovation within terrorist organizations, and are there particular organizational traits that increase an organization's propensity to be creative and innovative? Using insights from industrial and organizational psychology and aided by illustrative examples and case studies from the history of terrorism, we aim to show that the multiple drivers of creativity and innovation are identifiable. By providing a conceptual framework that explores these key issues, we suggest that a much clearer research agenda for these issues may emerge. We conclude with a discussion concerning how our framework can help inform counter‐terrorism practices. 相似文献
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Abby Fox;Ririwai Fox;Christopher J. Linton;Tegan Cruwys;John A. Hunter;Edmond S. Fehoko;Susana Jones;Hitaua Arahanga-Doyle;Taylor Winter;Gareth J. Treharne;Damian Scarf; 《Journal of community & applied social psychology》2024,34(6):e70017
Social groups and the environments they create play a prominent role in the desistance versus persistence of young peoples' criminal offending. Social Identity Mapping (SIM) provides a quantitative method for understanding the social network of young offenders. This exploratory study was guided by two broad research questions: (1) using the SIM task, we wanted to investigate the experiences of young people moving through the Youth Justice System in Aotearoa New Zealand, and (2) through the use of the SIM task combined with qualitative interviews, we wanted to gain novel insight into the influences that important social groups had on young people's behaviour. The participants were nine young people currently working their way through the Youth Justice System in Aotearoa New Zealand. The average number of groups identified in the SIM task was four (range: 3–6), with the most common groups identified being friends, family, and Gisborne (i.e., the town in which participants all lived). Through the semi-structured interviews, participants noted that they were excluded from some groups (e.g., school) due to their delinquent behaviour. In addition, despite strong motivation to join the workforce and develop a career, participants' social networks and low educational attainment made achieving this goal very challenging. Our findings suggest that desistance efforts would be well served by broadening young offenders' social networks. 相似文献
315.
Benjamin R. Williams Esther H. Strauss David F. Hultsch Michael A. Hunter 《Neuropsychology, development, and cognition. Section B, Aging, neuropsychology and cognition》2013,20(4):417-439
ABSTRACT Age-related differences in inconsistency of reaction time (RT) across the life span were examined on a task with differing levels of demand on executive control. A total of 546 participants, aged 5 to 76 years, completed a spatial Stroop task that permitted observations under three conditions (congruent, incongruent, and neutral) according to the correspondence between the required response (based on stimulus direction) and stimulus location. An interference effect was observed across all ages. Analyses of neutral condition data replicated previous research demonstrating RT inconsistency follows a U-shaped developmental curve across the life span. The relationship between age and inconsistency, however, depended on condition: inconsistency in the congruent condition was higher than inconsistency in both the neutral and incongruent conditions across middle-aged groups. Reaction time inconsistency may reflect processing efficiency that is maximal in young adulthood and may also be sensitive to fluctuations in performance that reflect momentarily highly efficient responding. 相似文献
316.
Catherine L. Burton Esther Strauss David F. Hultsch Michael A. Hunter 《Neuropsychology, development, and cognition. Section B, Aging, neuropsychology and cognition》2013,20(5):607-632
ABSTRACT The purpose of the present study was to investigate whether inconsistency in reaction time (RT) is predictive of older adults' ability to solve everyday problems. A sample of 304 community dwelling non-demented older adults, ranging in age from 62 to 92, completed a measure of everyday problem solving, the Everyday Problems Test (EPT). Inconsistency in latencies across trials was assessed on four RT tasks. Performance on the EPT was found to vary according to age and cognitive status. Both mean latencies and inconsistency were significantly associated with EPT performance, such that slower and more inconsistent RTs were associated with poorer everyday problem solving abilities. Even after accounting for age, education, and mean level of performance, inconsistency in reaction time continued to account for a significant proportion of the variance in EPT scores. These findings suggest that indicators of inconsistency in RT may be of functional relevance. 相似文献
317.
Justus TC Bharucha JJ 《Journal of experimental psychology. Human perception and performance》2001,27(4):1000-1011
Three experiments investigated the modularity of harmonic expectations that are based on cultural schemata despite the availability of more predictive veridical information. Participants were presented with prime-target chord pairs and made an intonation judgment about each target. Schematic expectation was manipulated by the combination of prime and target, with some transitions being schematically more probable than others. Veridical information in the form of prime-target previews, local transition probabilities, or valid versus invalid previews was also provided. Processing was facilitated when a schematically probable target chord followed the prime. Furthermore, this effect was independent of all manipulations of veridical expectation. A solution to L. B. Meyer's (1967b) query "On Rehearing Music" is suggested, in which schematic knowledge contributes to harmonic expectation in a modular manner regardless of whether any veridical knowledge exists. 相似文献
318.
Visual signal detection measured by event-related potentials 总被引:2,自引:0,他引:2
We compared the performance of 10 well-functioning university students who had experienced a mild head injury (MHI) an average of 6.4 years previously and 12 controls on a series of standard psychometric tests of attention, memory, and thinking and on a series of auditory oddball vigilance tasks to which we also took event-related potentials (ERPs). The MHI and Control groups performed equivalently on all the psychometric tasks and on self-report questionnaires of everyday memory and attention difficulties. The MHI group performed more slowly and with lower accuracy on only the most difficult of the oddball tasks, yet they showed substantially and significantly reduced P300 amplitudes and subsequent attentuation on all the oddball tasks, both easy and difficult. There were no alterations of N1, P2, and N2 components. These data suggest that despite excellent behavioral recovery, subtle information processing deficits involving attention nevertheless may persist long after the original injury and may not be apparent on a variety of standard psychometric measures. 相似文献
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