Assessing the effectiveness of conflict management training in a health sector organization: evidence from subjective and objective indicators

This study assessed the effectiveness of an intervention for handling interpersonal conflicts at work. In contrast to the mainstream approach in the health care industry, which focuses on developing formal systems of conflict resolution, our intervention consisted of enhancing health care workers’ conflict management skills through training. A pre- and post-test nonequivalent comparison group design was used (intervention group = 258 workers; comparison group = 243 workers). Participants perceived that the training was successful in reducing the number and intensity of conflicts with co-workers, patients, and patients’ relatives. Moreover, organizational indicators calculated on the basis of data obtained from human resources (HR) records show that the intervention was effective, insofar as the number of requests for third-party interventions to mediate conflicts at work, the number of patients’ complaints, and the level of absenteeism all decreased for trained workers, whereas workers from the comparison group exhibited no corresponding changes over time. In the light of these results, this article discusses the design of conflict management measures which could help improve both employees’ well-being and organizational productivity.     

Counterfactual Evaluation of Outcomes in Social Risk Decision-Making Situations: The Cognitive Developmental Paradox Revisited

We report a study that examined the existence of a cognitive developmental paradox in the counterfactual evaluation of decision-making outcomes. According to this paradox adolescents and young adults could be able to apply counterfactual reasoning and, yet, their counterfactual evaluation of outcomes could be biased in a salient socio-emotional context. To this aim, we analyzed the impact of health and social feedback on the counterfactual evaluation of outcomes in a laboratory decision-making task involving short narratives with the presence of peers. Forty risky (e.g., taking or refusing a drug), forty neutral decisions (e.g., eating a hamburger or a hotdog), and emotions felt following positive or negative outcomes were examined in 256 early, mid- and late adolescents, and young adults, evenly distributed. Results showed that emotional ratings to negative outcomes (regret and disappointment) but not to positive outcomes (relief and elation) were attenuated when feedback was provided. Evidence of development of cognitive decision-making capacities did also exist, as the capacity to perform faster emotional ratings and to differentially allocate more resources to the elaboration of emotional ratings when no feedback information was available increased with age. Overall, we interpret these findings as challenging the traditional cognitive developmental assumption that development necessarily proceeds from lesser to greater capacities, reflecting the impact of socio-emotional processes that could bias the counterfactual evaluation of social decision-making outcomes.     

Identity Processes in Collective Action Participation: Farmers' Identity and Farmers' Protest in the Netherlands and Spain

This study tested the assumption that a sense of collective identity stimulates participation in collective action. Contextual circumstances supposedly make a collective identity more salient and compel people to act as members of the group; protest participation is more likely among people with a strong collective identity. Group identification and participation in identity organizations were used as indicators of collective identity in a study of 248 farmers from Galicia (Spain) and 167 farmers from the Netherlands. The farmers were interviewed three times at intervals of 1 year. The longitudinal design also allowed a test of causality. A sense of collective identity appeared to stimulate preparedness to take part in farmers' protest. Action preparedness leads to action participation, which in turn appears to foster collective identity.     

Feminist Political Theory without Apology: Anna Doyle Wheeler,William Thompson,and the Appeal of One Half the Human Race,Women

Anna Doyle Wheeler was a nineteenth‐century, Irish‐born socialist and feminist. She and another Irish‐born socialist and feminist, William Thompson, produced a book‐length critique in 1825, Appeal of One Half the Human Race, Women: Against the Pretensions of the Other Half, Men, to Retain Them in Political, and Thence in Civil and Domestic, Slavery: In Reply to a Paragraph of Mr. Mill's Celebrated “Article on Government,” to refute the claims of liberal philosopher James Mill in 1820 that women did not need to be enfranchised. In so doing the Appeal undermined the philosophical credibility of Mill's liberal utilitarianism. The Appeal exposed the hypocrisy of the language of contract (whether social, sexual, or marriage) by showing that men's freedom and claims to rights presupposed the unfreedom and sexual subjugation of women. The article argues that the Appeal was an original formulation of feminist political theory that still retains its relevance in the twenty‐first century.     

Lines of Advance in Treating People of Color with Borderline Personality Disorder: Alloying the “gold” of Vocational Rehabilitation with the “Copper” of Psychodynamic Psychotherapy

People of color with borderline personality disorder (PoCwBPD), in particular African-Americans and Latinxs in the inner city, present a special population at risk for unemployment and long-term impairment in psychiatric and psychosocial recovery. A growing literature points to the need for comprehensive care that addresses the symptoms of the borderline syndrome alongside social, vocational, and educational achievement. This article paints a picture of the individual, communal, and systemic complexities involved in aiding PoCwBPD achieve psychosocial recovery. After contextualizing the historical and systemic forces that impact recovery for PoCwBPD, I discuss principles of intervention to assist clinicians tailor treatment to this population. Drawing on insights from Transference-Focused Psychotherapy, an evidence-based psychodynamic therapy for BPD, I offer a theoretical cultural adaptation for people of color. This article provides clinical vignettes to illustrate the resulting model, and shows that helping the patient engage in productive activity provides the foundation for exploratory work, which in turn addresses intrapsychic obstacles to psychosocial success.     

Mental Health Issues of Breast Cancer Patients: The Kerala Context

The present study was a qualitative enquiry into the mental health issues of breast cancer patients in Kerala. The sample consisted of thirty mastectomy inpatients in the age range 20–60 years, undergoing chemotherapy/radiation therapy for the past 6 months to 1 year. The interview data were thematically analysed, and the major emergent themes elicited were psychopharmacological and socio-economic in nature. Treatment-related issues included dizziness and fatigue, whereas fear of death, fear of recurrence, discrimination, inability to take care of their children, and the escalating cost of treatment were the main psychological concerns.     

Why Power Decreases Happiness in a Collectivist Context? A Qualitative Study

In the Western settings, power positively predicted happiness (e.g., Kifer et al. 2013). Though, this result may not be generalized across cultures as cultural psychologists recognized that interdependence is more important in collectivist cultures. Consistent with this conjecture, Datu and Reyes (2014) assessed the relations among power, relations, and happiness in the Philippine setting which revealed that power negatively predicted happiness. However, not much is known on why power could potentially reduce happiness in collectivist cultures. Thus, the current investigation employed qualitative research to offer in-depth explanations on why power may be associated with lower happiness in a collectivist setting. Findings revealed three major themes that characterized reasons on why power may decrease happiness in an interdependent context: a.) Power impairs relationship; b.) Power evokes negative judgments from others; and c.) Power comes with a great responsibility. The theoretical and practical implications of these results are discussed.     

Caregiver perceptions of Parent Peer Support Services within the Wraparound Service Delivery Model

This qualitative study examined caregivers’ perceptions of Parent Peer Support (PPS) services, embedded in the Wraparound service delivery model for youth with severe emotional and behavioral disturbances (SEBD), to identify potential engagement facilitators and barriers. Wraparound is a holistic process involving multiple formal and informal providers to collectively implement an individualized, family-centered plan of care focused on maintaining youth with SEBD within the community. PPS are frequently referred to caregivers involved in Wraparound to provide additional support. Caregivers (n?=?35) previously involved in an evaluation of one state’s Wraparound model participated in a single 30–60-min interview. Interview questions examined caregivers’ expectations about PPS, reasons for accepting or refusing PPS, and caregivers’ perceived impact of PPS. Transcribed interviews were analyzed using strategies from grounded theory methodology. Perceived need, as well as desire for shared experiences, knowledge, and assistance in accessing resources, facilitated accepting the PPS service. Barriers included inaccurate expectations of PPS, time limitations on Wraparound services, escalating youth behavior requiring more restrictive placements, scheduling difficulties, perceived unresponsiveness, and caregivers feeling overwhelmed by the number of providers. Caregivers indicated that PPS provided several benefits for themselves, youth in the care, and their families. However, potential barriers to ongoing engagement included perceived intrusiveness, as well as misalignment between services offered and caregivers’ needs.     

How to combat the negative impact of discrimination in a collectivist context? The safeguarding function of peer-oriented hope

The objective of the study was to assess the moderating role of locus-of-hope on the relations between everyday discrimination and well-being outcomes in a collectivist setting. There were 444 Filipino undergraduate students who participated in the research. Findings showed that discrimination was negatively linked to subjective well-being and flourishing while loci-of-hope (internal, external-spiritual, external-family, and external-peers) were positively associated with well-being indices. Further, external-peer locus-of-hope moderated the relations between everyday discrimination and well-being outcomes such that for those who had higher external-peer locus-of-hope, everyday discrimination may still be linked to greater well-being. The theoretical and practical implications are elucidated.     

Prediction and Cross-Situational Consistency of Daily Behavior across Cultures: Testing Trait and Cultural Psychology Perspectives

Trait and cultural psychology perspectives on the cross-situational consistency of behavior, and the predictive validity of traits, were tested in a daily process study in the United States (N = 68), an individualistic culture, and the Philippines (N = 80), a collectivistic culture. Participants completed the Revised NEO Personality Inventory (Costa & McCrae, 1992) and a measure of self-monitoring, then reported their daily behaviors and associated situational contexts for approximately 30 days. Consistent with trait perspectives, the Big Five traits predicted daily behaviors in both cultures, and relative (interindividual) consistency was observed across many, although not all, situational contexts. The frequency of various Big Five behaviors varied across relevant situational contexts in both cultures and, consistent with cultural psychology perspectives, there was a tendency for Filipinos to exhibit greater situational variability than Americans. Self-monitoring showed some ability to account for individual differences in situational variability in the American sample, but not the Filipino sample.