Preintervention analysis and improvement of customer greeting in a restaurant

We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to occur when a door chime was used to indicate that a customer had entered the store and when the store manager was present behind the service counter. Next, a performance improvement intervention, which consisted of the combination of the use of a door chime and manager presence, was evaluated. Results showed that during baseline, a mean of 6% of customers were greeted; during intervention a mean of 63% of customers were greeted. The addition of manager-delivered verbal and graphic group feedback resulted in 100% of customers being greeted across two consecutive sessions.     

Differential effects of manual assisted cognitive behavior therapy in the treatment of recurrent deliberate self-harm and personality disturbance: the POPMACT study

A total of 480 patients were treated in a large, multicenter randomized trial of a brief form of cognitive therapy, manual-assisted cognitive behavior therapy (MACT) versus treatment as usual (TAU) for recurrent deliberate self-harm. Each patient was randomized after a self-harm episode assessed at an accident and emergency center and followed up over 1 year. The main hypothesis tested was that those allocated to MACT would have a lower proportion of self-harm episodes in the succeeding year. A total of 60% of those allocated to MACT had face-to-face treatment and 430 (90%) of all patients had self-harm data recorded after 1 year. Although the results showed no significant difference between those repeating self-harm in the MACT group (39%) compared with the TAU group (46%) (P = 0.20), the treatment was cost effective (10% cheaper than TAU) and the frequency of self-harm episodes was fewer (50%) in the MACT group. A total of nine of 10 patients had some personality disturbance (42% of these with disorder), and for those where information on parasuicide events was collected, the proportion having a repeat episode ranged from 33% to 63% for different personality disorders. Those with BPD were most likely to repeat episodes quickly (mean 89 days for 25% to repeat) with dissocial personality disorder (equivalent mean 384 days) the slowest to repeat. Total costs were significantly greater in those with personality disorder and were reduced in those allocated to MACT; this saving was reversed in those with borderline disorder. On average, MACT appeared to increase the cost of those patients with BPD (BPD) and reduce the cost of those with other personality disorders. It is concluded that MACT has value in preventing self-harm cost effectively but this appears to be confined mainly to those who do not have BPD.     

On doing two things at once: Temporal constraints on actions in language comprehension

In two experiments, we investigated how text comprehension is influenced by the interaction between the properties of actions and the temporal relations specified by adverbs. Participants read short narratives describing a protagonist who performed two actions that involved similar sensorimotor systems (e.g., chopping wood and painting a fence) or different ones (e.g., whistling a melody and painting a fence). The actions were described as simultaneous or successive by means of the temporal adverbs while and after, respectively. Comprehension, both in Spanish and in English, was markedly impaired (longer reading times and lower subjective coherence) for sentences including the adverb while and actions involving the same sensorimotor system. However, when one of the same sensorimotor system actions was described as a mental plan (e.g., chopping wood and thinking of painting a fence), comprehension was equally easy with the adverbs while and after. These results are compatible with a revised version of the indexical hypothesis that specifies how comprehension is guided by syntax and embodied constraints within multiple noninteracting mental spaces.     

Processing of temporal information: Evidence from eye movements

In two experiments, we recorded eye movements to study how readers monitor temporal order information contained in narrative texts. Participants read short texts containing critical temporal information in the sixth sentence, which could be either consistent or inconsistent with temporal order information given in the second sentence. In Experiment 1, inconsistent sentences yielded more regressions to the second sentence and longer refixations of it. In Experiment 2, this pattern of eye movements was shown only by readers who noticed the inconsistency and were able to report it. Theoretical and methodological implications of the results for research on text comprehension are discussed.     

Does jugde activate COURT? Transposed-letter similarity effects in masked associative priming

Transposed-letter (TL) nonwords (e.g., jugde) can be easily misperceived as words, a fact that is somewhat inconsistent with the letter-position-coding schemes employed by most current models of visual word recognition. To examine this issue further, we conducted four masked semantic/associative priming experiments, using a lexical decision task. In Experiment 1, the related primes could be words, TL-internal nonwords, or replacement-letter (RL) nonwords (e.g., judge, jugde, or judpe, respectively; the target would be COURT). Relative to an unrelated condition, masked TL-internal primes produced a significant semantic/associative priming effect, an effect that was only slightly smaller than the priming effect for word primes. No effect, however, was observed for RL-nonword primes. In Experiment 2, the TL-nonword primes were created by switching the two final letters of the primes (e.g., judeg). The results again showed a semantic/associative priming effect for word primes, but not for TL-final nonword primes or for RL-nonword primes. Experiment 3 replicated the associative/semantic priming effect for TL-internal nonword primes, with, again, no effect for TL-final nonword primes. Finally, Experiment 4 again failed to yield a priming effect for TL-final nonword primes. The implications of these results for the choice of a letter-position-coding scheme in visual word recognition models are discussed.     

On-line predictive inferences in reading: Processing timeduring versusafter the priming context

Prior research suggests that predictive inferences take time to construct on-line. The present study examines the relative contribution of time available during and after reading an inducing context. In six experiments, we manipulated the presentation rate of the context and the delay between the onset of the last word in the context and a target word. A predicting, or a control, sentence context was followed by a target word, which represented the predicted event or an unlikely event. The results indicated that increasing the time available during reading of the context improved comprehension of explicit information, but it did not affect construction of inferences. In contrast, increasing the delay at the end of the context did not affect explicit comprehension, but it enhanced the probability of inferences, as revealed by shorter latencies in naming the predictable target word after the inducing context, relative to the control context. These findings show that readers defer making predictive inferences until 1 sec after the sentence context has been read, regardless of the time available when they are processing the context.     

Psychometric appraisal of Eysenck's revised Psychoticism scale: a cross-cultural study

Psychometric characteristics of Eysenck's revised P scale were studied in a cross-cultural research. The Spanish version of the Eysenck Personality Questionnaire-Revised (EPQ-R) was administered to a Spanish sample of 527 males and 583 females. Maximum-likelihood factor analyses of the item intercorrelations and Direct Oblimin rotations of the extracted factors were carried out separately for males and females. The results revealed four factors identified as psychoticism (P), extraversion (E), neuroticism (N) and dissimulation/conformity (L). Internal consistency and test–retest reliability coefficients were satisfactory and very similar to the ones found in the original study. Skewness and kurtosis of the P scale distribution were closer to normal than on the original British revised P scale.     

Cognitive Bias to Internal Sources of Information in Anxiety

Discrepancies between (a) self-reported psychosomatic symptoms and (b) actual fitness under non-stress (Study 1), as a function of trait anxiety, were examined, as well as discrepancies between (a) self-reported cognitive and somatic state anxiety and (b) objective measures of behavioural reactivity, physiological arousal, and performance under social-evaluative stress (Study 2). Results indicated that persons high in trait anxiety exaggerated distress in both conditions: They showed disproportionately greater self-reported concerns than actual problems. In contrast, those low in anxiety minimized distress (lower self-reported than actual problems). These discrepancy phenomena are explained in terms of biases in the processing of internal sources of information.