A Markov Chain Analysis of Emotional Exchange in Voice‐to‐Voice Communication: Testing for the Mimicry Hypothesis of Emotional Contagion

Mimicry is a central plank of the emotional contagion theory; however, it was only tested with facial and postural emotional stimuli. This study explores the existence of mimicry in voice‐to‐voice communication by analyzing 8,747 sequences of emotional displays between customers and employees in a call‐center context. We listened live to 967 telephone interactions, registered the sequences of emotional displays, and analyzed them with a Markov chain. We also explored other propositions of emotional contagion theory that were yet to be tested in vocal contexts. Results supported that mimicry is significantly present at all levels. Our findings fill an important gap in the emotional contagion theory; have practical implications regarding voice‐to‐voice interactions; and open doors for future vocal mimicry research.     

Story Perspective and Character Similarity as Drivers of Identification and Narrative Persuasion

Identification with a character is an important mechanism of narrative persuasion. In 2 studies, the impact of character similarity on identification was pitted against that of story perspective. Participants read stories in which a lawyer (Study 1) and a general practitioner (GP; Study 2) had a conflict with another character. Perspective was manipulated by describing the events as experienced and narrated by the lawyer (GP) or their opponent. In Study 1 (N = 120), 60 participants were law students, in Study 2 (N = 120) 60 were medical students. Both perspective and program of study influenced identification, which mediated the impact of perspective on attitude. If participants felt highly similar to the professional's opponent, the mediating effect of identification was blocked.     

An attentional blink for sequentially presented targets: Evidence in favor of resource depletion accounts

Several accounts of the attentional blink (AB) have postulated that this dual-target deficit occurs because of limited-capacity attentional resources being devoted to processing the first target at the expense of the second (resource depletion accounts; e.g., Chun & Potter, 1995). Recent accounts have challenged this model (e.g., Di Lollo, Kawahara, Ghorashi, & Enns, 2005; Olivers, van der Stigchel, & Hulleman, 2007), proposing instead that the AB occurs because of subjects’ inability to maintain appropriate levels of attentional control when targets are separated by distractors. Accordingly, the AB is eliminated when three targets from the same attentional set are presented sequentially in a rapid serial visual presentation (RSVP) stream. However, under such conditions poorer identification of the first target is typically observed, hinting at a potential trade-off between the first and subsequent target performances. Consistent with this hypothesis, the present study shows that an AB is observed for successive targets from the same attentional set in an RSVP stream when the first target powerfully captures attention. These results suggest that resource depletion contributes significantly to the AB.     

Cognitive confidence in obsessive-compulsive disorder: distrusting perception, attention and memory

Previous studies have established that obsessive-compulsive disorder (OCD) is characterised by significant levels of distrust in memory (e.g. for actions). Ironically, this lowered confidence is at least in part due to repeated checking, which is assumed to lower perceptual processing and thereby reduces vividness and detail of the recollections. In a previous study, Hermans, D., Martens, K., De Cort, K., Pieters, G., and Eelen, P. [(2003). Reality monitoring and metacognitive beliefs related to cognitive confidence in OCD. Behaviour Research and Therapy, 41, 383-401] observed that OCD is not only characterised by reduced confidence in memory, but also by a similar distrust in attention (Hermans et al., 2003). The present study aimed at replicating and extending this finding. It was observed (a) that patients suffering from OCD showed less confidence in attention and memory than a clinical and a nonclinical control group; (b) that confidence in attention was uniquely related to checking behaviour, and (c) that repeated checking caused increased levels of distrust in attention. In addition, it was observed that cognitive distrust while performing OCD-related actions not only extends to attention, but also to perception. It is argued that research on metacognition in OCD should move beyond the study of memory.     

First came the trees, then the forest: developmental changes during childhood in the processing of visual local-global patterns according to the meaningfulness of the stimuli

This study investigated how global and local perceptual processes evolve during childhood according to the meaningfulness of the stimuli. Children had to decide whether visually presented pairs of items were identical or not. Items consisted of global forms made up of local forms. Both global and local forms could represent either objects or nonobjects. In dissimilar pairs, items differed at one level (target level), while the other level included similar forms on both sides (irrelevant level). The results indicate an evolution from local preference at 4 years of age to adult-like global preference at 9 years of age. Moreover, as previously reported in adults, regardless of age, identification impaired performance when the irrelevant level was made of objects and the target level was made of nonobjects (interference). However, in younger children, this interference existed even when objects were present at all levels, suggesting that the strategy used to perform the comparison task also varied according to age.     

Shared ancestry, evolving stories: similar and contrasting life experiences described by foreign born and U.S. born Latino parents

As the Latino population in the United States continues to increase, so does the necessity for in-depth knowledge about their life experiences. This qualitative study sought to privilege the voices of Latino parents by utilizing focus group discussions. Specifically, participants described the life experiences that have the greatest influence on their parenting efforts. Similar and contrasting themes were identified based on participant country of origin (i.e., foreign born vs. U.S. born). Findings described the participants' commitment to being good parents, as well as the ways in which their parenting efforts are influenced by experiences of adversity and discrimination, Latino cultural values, gender roles, and resilience. The results of this investigation can inform researchers and mental health professionals working with Latino families.     

Comparative analysis of the perception of school violence in teachers, pupils, and families

The main aim of the present study is to analyze the opinion of pupils, families and teachers in four European countries (Spain, Hungary, Austria and the Czech Republic) on the prevalence of violent behavior and other problematic aspects related to coexistence in schools, and on the way in which individuals are personally affected by them. For this purpose, a single instrument was used. From the results obtained it emerges, first of all, that there are significant differences depending on who is analyzing the school problems. Generally, families perceive the problems analyzed as less common and feel less affected by them personally. Hungary was considered to be the country with the lowest levels of school violence. Pupils indicate their concern about the high levels of lack of motivation or boredom, whilst teachers are more preoccupied about the serious problems of coexistence, due in particular to the presence or use of weapons and drugs and to intercultural conflicts.