Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

Prior research suggests that perceived performance of a product or a service is directly linked to postpurchase satisfaction. We argue that this causal relationship might be a measurement artifact and/or insufficient modeling of the satisfaction process rather than an accurate assessment of how consumers form satisfaction judgments. To test our hypotheses, a 2 x 2 x 2 (Performance x Expectations x Needs) factorial design was used with 2 types of perceived performance measures (value-laden and objective). The findings demonstrate that the observed direct link from perceived performance to overall satisfaction diminishes when more objective perceived performance indicators replace the commonly used value-laden measures. Furthermore, desire-congruency was found to contribute independently to satisfaction over and above a disconfirmation-of-expectations standard. In fact, desire-congruency was found to be a better predictor of satisfaction than disconfirmation-of-expectations. Finally, our results suggest that the direct performance–satisfaction link becomes insignificant when the modeling of the satisfaction process is improved. Taken together, these findings support the view that the frequently observed high correlations between perceived performance and satisfaction might be a reflection of the type of measures used and/or insufficient capturing of the evaluative process leading to satisfaction, rather than support for a direct causal link.     

How temporal distance from past selves influences self‐perception

The present studies examine how perceived temporal distance from past selves influences perceptions of the current self. Participants recalled their past self either at age 9 or 15. These two past selves differ in levels of identification with gender and thus denote different standards of comparison. Three hypotheses were tested. Temporal distance should determine whether recalled past selves produce assimilation or contrast effects on the current self. Second, temporal comparison effects should be weaker when people recall their past in terms of stable, relatively enduring characteristics (e.g. traits). Third, past selves should to a greater extent be biased by stereotypical knowledge about former lifetime periods the farther away individuals feel from past selves. Past selves coloured by stereotypical knowledge are more extreme and should thus produce stronger judgemental effects on the current self. The results supported the hypotheses. Implications for autobiographical remembering are discussed. Copyright © 2007 John Wiley & Sons, Ltd.     

Counter-regulation in affective attentional biases: a basic mechanism that warrants flexibility in emotion and motivation

We investigated whether anticipating positive or negative future outcomes during goal pursuit has a modulatory effect on attentional biases for affectively congruent and incongruent distractor stimuli. In two experiments using a flanker task, we found that distractor interference of stimuli signaling opportunities or dangers was stronger after inducing an outcome focus of the opposite valence. The second experiment provided additional evidence that the incongruency effect reflects a global shift in affective attentional biases and is not mediated by changes in strategies or in the perceived valence of the stimuli. It is argued that counter-regulation in affective attentional biases serves an important function for the regulation of emotion and action.     

Developing a model of adolescent friendship formation on the internet.

Previous research has been largely silent about what precisely influences online friendship formation and has ignored motives for online communication as potential explanations. Drawing on a sample of 493 adolescents, this study tested a path model of adolescent friendship formation including as predictors introversion/extraversion, online self-disclosure, motive for social compensation, and frequency of online communication. Our path analysis showed that extraverted adolescents self-disclosed and communicated online more frequently, which, in turn, facilitated the formation of online friendships. Introverted adolescents, by contrast, were more strongly motivated to communicate online to compensate for lacking social skills. This increased their chances of making friends online. Among introverted adolescents, a stronger motive for social compensation also led to more frequent online communication and online self-disclosure, resulting in more online friendships. The model suggests that the antecedents of online friendship formation are more complex than previously assumed and that motives for online communication should be studied more closely.     

The influence of sexually explicit Internet material and peers on stereotypical beliefs about women's sexual roles: similarities and differences between adolescents and adults

Previous research on the influence of sexually explicit Internet material (SEIM) on adolescents' stereotypical beliefs about women's sexual roles has three shortcomings. First, the role of peers has been neglected; second, stereotypical beliefs have rarely been studied as causing the use of SEIM and the selection of specific peers; and third, it is unclear whether adolescents are more vulnerable to the effects of SEIM than adults. We used data from two nationally representative two-wave panel surveys among 1,445 Dutch adolescents and 833 Dutch adults, focusing on the stereotypical belief that women engage in token resistance to sex (i.e., the notion that women say "no" when they actually intend to have sex). Structural equation modeling showed that peers who supported traditional gender roles elicited, both among adolescents and adults, stronger beliefs that women use token resistance to sex. Further, the belief that women engage in token resistance predicted adolescents' and adults' selection of gender-role traditional peers, but it did not predict adolescents' and adults' use of SEIM. Finally, adults, but not adolescents, were susceptible to the impact of SEIM on beliefs that women engage in token resistance to sex.     

Increased cognitive load leads to impaired mobility decisions in seniors at risk for falls

Successful mobility requires appropriate decision-making. Seniors with reduced executive functioning-such as senior fallers-may be prone to poor mobility judgments, especially under dual-task conditions. We classified participants as "At-Risk" and "Not-At-Risk" for falls using a validated physiological falls-risk assessment. Dual-task performance was assessed in a virtual reality environment where participants crossed a simulated street by walking on a manual treadmill while listening to music or conversing on a phone. Those "At-Risk" experienced more collisions with oncoming cars and had longer crossing times in the Phone condition compared to controls. We conclude that poor mobility judgments during a dual-task leads to unsafe mobility for those at-risk for falls.     

Characteristics and motives of adolescents talking with strangers on the internet.

Despite widespread concerns about the dangers of adolescents' online communication with strangers, we know little about (a) which types of adolescents talk with strangers and (b) what motivates them to do so. Drawing on a survey among 412 Dutch adolescents, we found that early adolescents (12-14-year-olds) were most prone to talk with strangers on the internet. If adolescents communicated online more frequently, they less often talked with strangers on the internet. However, if adolescents engaged in long chat sessions, they tended to talk with strangers on the internet more often. In contrast to earlier research, introversion was not related to adolescents' tendency to talk with strangers. The motives of entertainment, meeting new people, and social compensation increased adolescents' online communication with strangers.     

Prejudice against Women Leaders: Insights from an Indirect Questioning Approach

Sex Roles - To avoid social disapproval in studies on prejudice against women leaders, participants might provide socially desirable rather than truthful responses. Using the Crosswise Model, an...     

Robust estimation of the hierarchical model for responses and response times

Van der Linden's (2007, Psychometrika, 72, 287) hierarchical model for responses and response times in tests has numerous applications in psychological assessment. The success of these applications requires the parameters of the model to have been estimated without bias. The data used for model fitting, however, are often contaminated, for example, by rapid guesses or lapses of attention. This distorts the parameter estimates. In the present paper, a novel estimation approach is proposed that is robust against contamination. The approach consists of two steps. In the first step, the response time model is fitted on the basis of a robust estimate of the covariance matrix. In the second step, the item response model is extended to a mixture model, which allows for a proportion of irregular responses in the data. The parameters of the mixture model are then estimated with a modified marginal maximum likelihood estimator. The modified marginal maximum likelihood estimator downweights responses of test-takers with unusual response time patterns. As a result, the estimator is resistant to several forms of data contamination. The robustness of the approach is investigated in a simulation study. An application of the estimator is demonstrated with real data.     

A test of the effect of reverse speech on priming

J. R. Vokey and J. D. Read (1985) indicated that listeners cannot consciously recognize backward messages but that some information can be obtained from reversed speech. If reverse speech has a powerful influence on language processing, as D. J. Oates (1991) has claimed, then one should be able to measure a reliable priming effect from reversed messages. Sixty undergraduate students listened to short messages presented either backward or forward. Immediately after listening to each message, they responded in a lexical decision task to a visually presented word that had either been present or had not been present in the preceding message. No priming effect was found for backward messages, although there was significant priming for forward messages. The results are not consistent with an effect of reverse speech on word processing.