商业银行员工满意度研究

商业银行的经营目标是利润,服务是实现利润的行为过程,服务的宗旨是满足优质客户的合理需要、培育客户忠诚。客户忠诚度取决于客户的满意度,客户满意度取决于客户的感知价值。员工作为服务的载体,其服务质量决定了客户的感知价值,而服务质量决定于员工的满意度和忠诚度。     

Scientific analysis of Buddhism and a comparative study of Buddhism and science

As Buddhism spread into China, the Mahayana (Dacheng) and Hinayana (Xiaocheng) schools, as well as the kong 空 (empty) or you 有 (being) schools, each developed separately, with all sorts of competing theories emerging. While Chinese Buddhism saw a revival in modern times, Western science also gained ground all over the country, and many scholars, technologists and monks sought to interpret the meaning of kong according the achievements and method of the natural sciences. They used science to interpret the content and methods of Buddhist teachings, ontology, and outlook on life. Of the scholars who did so, Wang Jitong (王季同) and You Zhibiao (尢智表) are the most excellent. __________ Translated from Pumen Xuebao 普门学报 (Universal Gate) Vol. 27, 2005 (5) by Kong Xiangzhen, Ma Tianxiang, and Andrew Herron     

Assessment of tobacco craving by means of the affective image visualization paradigm

Smoking cues that increase craving are subjectively described by smokers as pleasant rather than unpleasant. However, it remains controversial whether the motivational nature of these smoking cues is consistent with an appetitive or aversion-relief model of tobacco craving. In the two studies presented here, the Bioinformational model of emotion proposed by Lang was used to address this issue. In study I, 40 smokers (10 males) assessed a set of tobacco-related pictures and a subset of standard pleasant, neutral, and unpleasant pictures in order to examine how craving relates to the three general dimensions of emotion: valence, arousal, and dominance. Results showed that the tobacco-related images were all assessed as appetitive, and craving was correlated positively with valence (r = .863, p < .0001) and arousal (r = .923, p < .0001) and negatively with dominance (r = −.504, p < .002). In study II, 24 female abstinent smokers were examined using Lang’s startle modulation paradigm in order to assess whether tobacco-related pictures, compared to standard pleasant and unpleasant ones, inhibited the startle response, consistent with an appetitive model of tobacco craving. Contrary to expectations, the startle response during visualization of tobacco-related pictures was more similar in magnitude to the response to unpleasant than to pleasant images, a finding inconsistent with an appetitive model of tobacco craving.     

Relationship between productivity and efficiency in research funding for Spanish regions

Quality is a major current needs and requirements for any university system. The funding that universities receive a relevant influence on the scientific productivity of these. Thus the main objective of this study is to classify the Spanish regions in terms of scientific productivity and economic efficiency of their universities. It followed the same procedure used to prepare the 2009 ranking of research productivity in Spanish universities. The results show that there are differences in the classifications made on the basis of productivity and efficiency in the investigation. The more efficient Spanish regions in managing its resources to obtain research results are Catalonia, Asturias, Aragon, and Cantabria. From the results, each region can compare their situation with the rest and analyze strengths and weaknesses in research in terms of resources.     

Spinal cord injured people: differences in psychological variables from a gender perspective

This ex post factor study is within the framework of studies dealing with the psychological aspects involved in the rehabilitation of people with physical handicaps from the perspective of gender. From this perspective, the study focuses on comparing and studying the differences between men and women using the EMELM Scale (Multidimensional Evaluative Scale for People with Spinal Cord Injury). Participants were 143 people -99 men and 44 women- with spinal cord injuries. The results showed no differences as a result of gender in any of the following psychological variables related to the spinal cord injury adjustment process: extraversion-neuroticism, motivation and anxiety, locus of control, current coping strategies, remembrance of coping strategies and depression. The implications of these results for future research are discussed.     

The performance of school integration according to the perception of specialist teachers in therapeutic pedagogy

The main purpose of this article is to analyse the perception that specialist teachers in therapeutic pedagogy have of the integration of students with specific needs for educational support. Diverse groups of students are differentiated. More specifically, it aims to know how teachers perceive students' performance and participation, and also certain attitudes towards the students (acceptance, involvement of fellow students…). Teachers' opinions of various measures to improve integration are also analysed as are the diverse preferred means of schooling and support. For this purpose, a 114-item Lickert-type questionnaire, with 8 additional personal identification items, was used. The sample comprised 106 specialist teachers who work in Asturias, out of an entire sample of 406. The results reveal that specialist teachers do not perceive the same attitudes in the different groups studied. Students with behaviour disorders are the most rejected and the ones from whom teachers can expect the least. The group of ethnic minorities needs to improve family involvement. The specialists demand more human and physical resources and most of them think that ordinary centres provide the most suitable form of schooling.     

Cross-national comparisons of complex problem-solving strategies in two microworlds

Research in the fields of complex problem solving (CPS) and dynamic decision making using microworlds has been mainly conducted in Western industrialized countries. This study analyzes the CPS process by investigating thinking-aloud protocols in five countries. Participants were 511 students from Brazil, Germany, India, the Philippines, and the United States who worked on two microworlds. On the basis of cultural-psychological theories, specific cross-national differences in CPS strategies were hypothesized. Following theories of situatedness of cognition, hypotheses about the specific frequency of problem-solving strategies in the two microworlds were developed. Results of the verbal protocols showed (a) modification of the theoretical CPS model, (b) task dependence of CPS strategies, and (c) cross-national differences in CPS strategies. Participants' CPS processes were particularly influenced by country-specific problem-solving strategies.     

Grandparent-grandchild relationships from the children's perspective: shared activities and socialization styles

The objective of this study is to describe the relationships between grandchildren and their favourite grandparents, by studying the socialization styles used by latter and the shared activities undertaken. The participants were 360 children between 10 and 12 years old, who completed the grandparent-grandchild relationship questionnaire of Rico, Serra and Viguer (2001) and the socialization questionnaire of Rey and Ruiz (1990). The results demonstrate the importance of gender and family line in the selection of the favourite grandparent, differences being shown in the types of shared activities and in socialization styles. It is concluded that in the majority of cases the profile of the favourite grandparent is the maternal grandmother, retired or a house wife, aged between 60-70, who lives in the same city as his/her grandchild, and who has contact with them several times a week. Furthermore, favourite grandparents get more involved with granddaughters than with grandsons, both in support and care activities and in cultural-recreational activities, and they primarily employ a democratic style. However, there are differences depending on the gender of the grandchild, with democratic principles being used more with girls and authoritarian ones with boys.     

Why best cannot last: Cultural differences in predicting regression toward the mean

Four studies were conducted to investigate cultural differences in predicting and understanding regression toward the mean. We demonstrated, with tasks in such domains as athletic competition, health and weather, that Chinese are more likely than Canadians to make predictions that are consistent with regression toward the mean. In addition, Chinese are more likely than Canadians to choose a regression‐consistent explanation to account for regression toward the mean. The findings are consistent with cultural differences in lay theories about how people, objects and events develop over time.     

大学生职业成熟度研究

本文对台湾学者的职业成熟度问卷进行了修订。结果显示经修订得到的大学生职业成熟度问卷具有较好的信度、效度,可以作为我国大学生职业成熟度的测量工具。