Identification with the retail organization and customer-perceived employee similarity: Effects on customer spending

Two constructs important to academicians and managers are the degree to which employees and customers identify with an organization, employee organizational identification (employee OI) and customer-company identification (customer identification), respectively. This research examines the effects of these identification constructs and the related construct of customer perceived similarity to employees on customer spending. Via a 1-year multilevel study of 12,047 customers and 1,464 store employees (sales associates) covering 212 stores of a specialty apparel retailer, our study contributes to the literature in 2 critical ways. First, we expand the theoretical network of employee OI and customer identification by examining the related construct of a customer's perceived similarity to store employees. We examine the incremental (not fully mediated) main and interaction effects of customer-perceived similarity to employees and employee OI on customer spending. Second, we examine the effect of customer identification on customer spending relative to the effect of customer satisfaction on customer spending. Thus, our study also contributes by demonstrating a potential complementary route to achieve customer spending (customer identification), a route that may be more readily affected by management than the efforts required for a sustained increase in customer satisfaction. Implications for academics and managers are offered. (PsycINFO Database Record (c) 2012 APA, all rights reserved).     

Consequence Mining

The standard semantic definition of consequence with respect to a selected set X of symbols, in terms of truth preservation under replacement (Bolzano) or reinterpretation (Tarski) of symbols outside X, yields a function mapping X to a consequence relation \(\Rightarrow_X\). We investigate a function going in the other direction, thus extracting the constants of a given consequence relation, and we show that this function (a) retrieves the usual logical constants from the usual logical consequence relations, and (b) is an inverse to—more precisely, forms a Galois connection with—the Bolzano–Tarski function.     

Real Analysis in Paraconsistent Logic

This paper begins an analysis of the real line using an inconsistency-tolerant (paraconsistent) logic. We show that basic field and compactness properties hold, by way of novel proofs that make no use of consistency-reliant inferences; some techniques from constructive analysis are used instead. While no inconsistencies are found in the algebraic operations on the real number field, prospects for other non-trivializing contradictions are left open.     

Intuitionistic Epistemic Logic,Kripke Models and Fitch’s Paradox

The present work is motivated by two questions. (1) What should an intuitionistic epistemic logic look like? (2) How should one interpret the knowledge operator in a Kripke-model for it? In what follows we outline an answer to (2) and give a model-theoretic definition of the operator K. This will shed some light also on (1), since it turns out that K, defined as we do, fulfills the properties of a necessity operator for a normal modal logic. The interest of our construction also lies in a better insight into the intuitionistic solution to Fitch’s paradox, which is discussed in the third section. In particular we examine, in the light of our definition, DeVidi and Solomon’s proposal of formulating the verification thesis as \(\phi \rightarrow \neg \neg K\phi\). We show, as our main result, that this definition excapes the paradox, though it is validated only under restrictive conditions on the models.     

Religious and Spiritual Practices Among Patients with Cancer

The aim of this study was to investigate the frequency with which cancer patients engage in religious and spiritual practices, the methods used, the reasons for such a search, and the levels of depression and hopelessness in patients who seek spiritual assistance. One hundred and ten radiation oncology patients, who gave voluntary informed consent were included in this study. Questionnaires about religious and spiritual practices were administered, along with the Beck Depression and Beck Hopelessness scales. Twenty percent of the patients preferred spiritual practices. Female gender, lower education levels, and higher depression and hopelessness scores were associated with this preference. The frequency of depression was 18.2%, and the frequency of hopelessness was 20.9%. A significant number of cancer patients engaged in religious and spiritual practices. We recommend that practitioners offer their patients brief but sufficient information about religious and spiritual support and determine their patients’ depression and hopelessness levels.     

Locus of Control Beliefs Mediate the Relationship Between Religious Functioning and Psychological Health

Theistic and spiritually based beliefs and behaviors have been demonstrated to consistently predict physical and mental health, although the psychological processes underlying these relationships are unclear. This study investigated associative relationships and pathways of mediation between religious functioning, locus of control (LOC) and health. The sample consisted of 122 Christians (79 women, 43 men) who were predominately Catholic, ranging in age from 18 to 80 (M = 45.47, SD = 15.0). Participants were recruited from churches in the Western suburbs of Melbourne, Australia, and completed a questionnaire package measuring (1) psychological and physical health, (2) the religious variables of awareness of God, instability and impression management, and (3) God, internal and external LOC domains. Results indicated that awareness of God and internal LOC were associated with better health, whereas external LOC and instability were associated with poorer health. God LOC and impression management were not significantly associated with health. Sobel tests were used to analyse mediation hypotheses. Internal LOC was found to mediate the relationship between awareness of God and better psychological health, and external LOC was found to mediate the relationship between instability and poorer psychological health. These findings are of considerable clinical significance.     

A History of Psychology of Religion in the West: Implications for Theory and Method

The study of religion in Western psychology has an interesting history that provides many lessons for future attempts to understand the spiritual aspects of human experience. In the past, psychologists have typically operated from one of three paradigms in their study of religion: (1) hermeneutic–phenomenological, (2) positivistic naturalism, and (3) religious integration. Each of these paradigms has a number of important theoretical assumptions and a preferred set of methodologies that offer significant advantages and disadvantages. The paradigm of positivistic naturalism, with its emphasis on quantitative questionnaire methodology, has been the most influential but also the least helpful in generating new ideas for the psychological understanding of religion, particularly as it is practiced in non-Western contexts. A historical survey of the other competing paradigms offers many insights and practical suggestions about how research in the psychology of religion might proceed in the twenty-first century.     

The Interprofessional Collaborative Practice: Clergypersons and Mental Health Professionals

The purpose of this study is to examine the relationships among variables identified in research literature as obstacles and benefits to interprofessional collaboration-- academic education, interprofessional education, teamwork and communication skills, and trust---as it relates to the participation of clergypersons in interprofessional collaborative practice. The sample consisted of ordained Christian clergypersons in Florida who voluntarily completed a survey questionnaire. Standard and stepwise multiple regression was applied to analyze the data. The model accounts for 25% of the variation of interprofessional collaborative practice. Results also revealed that the education variables explained significantly 20% of the variance of interprofessional collaborative practice.     

Psychological Profiles of Individuals Seeking Ordination in the Episcopal or Presbyterian (PCUSA) Churches: Comparisons and Contrasts

The present study examined the psychological profiles of 138 candidates for ordained ministry from the Episcopal (n = 90) and Presbyterian Church (USA) (n = 48). Employing scales scores from the MMPI-2, MCMI-III, and 16PF-5, we used a series of one-way ANOVAs to test for differences between genders, denominations, and (for Episcopalians) ordination type and completion versus non-completion of the ordination process. Our results suggest that, consistent with the literature, these future clergy were generally well-adjusted and socially skilled. Denominational differences in our sample were virtually non-existent. While similar on most dimensions, female candidates may appraise their circumstances and relationships with a greater emphasis on emotional considerations than their male counterparts. Differences between Episcopal candidates for the Priesthood and the Deaconate were consistent with differences in their respective leadership and support roles. Finally, discriminant function analysis indicated that candidates who completed their ordination appeared to have a more realistic and positive attitude toward the process as well as a more deferential and less independent orientation than those who did not.