Professions, Trades, and the Obligation to Inform

ABSTRACT The concept of a 'professional', as distinguished from that of a 'tradesman', encompasses both white collar workers and those who produce excellent work in any occupation. These divergent meanings have a common philosophical source in the way workers justify their work. A worker becomes a professonal by professing reasons for doing his work in a certain way. A worker is a tradesman if the value of his work in trade is the sole justification for the way it is done. Workers can be both professionals and tradesmen, unless what the consumer will buy and what is proper are different, placing 'reason value'and 'trade value'into conflict. Value conflicts are most likely in occupations involving a high level of theoretical knowledge, where the consumer has trouble judging what is proper. Thus, we say that professional persons work in white collar occupations, but that is misleading, for 'professional'is a way of handling value conflicts, not a kind of work. In value conflicts the worker has an obligation to inform the consumer—to profess reasons—about what is proper work.     

COMMUNICATING PEER FEEDBACK IN A TASK GROUP

Through an analysis of a feedback session among members of a small task-oriented group, the multifaceted nature of feedback was explored. Dynamism, trust, clarity, mood, and criticism emerged as important underlying dimensions of peer feedback. Additionally, this study explored the communicator style in giving feedback. Significant communicative differences across group members were found in their manner of giving feedback. Effectiveness of feedback was significantly related to the feedback's dynamism and with a verbally assertive style. This study appears to demonstrate that both feedback content and form influence judgments of feedback effectiveness.