REACTION OF EMPLOYEES TO PERFORMANCE APPRAISAL INTERVIEWS AS A FUNCTION OF THEIR PARTICIPATION IN RATING SCALE DEVELOPMENT

A substantial amount of research has been conducted on the performance appraisal feedback interview. The purpose of the present field study was to see whether employee involvement in the development of rating scales used in the feedback interview affected ratees' perceptions of the interview. Behaviorally anchored rating scales (BARS) were developed for five job families in a midwestem hospital. A participation group consisted of employees from each of the job families who were involved in all phases of BARS construction. A nonparticipation group involved an equal number of employees from each of the job families who were not involved in the BARS development. The results showed that participation in BARS construction led to favorable perceptions regarding the performance appraisal interview process as well as positive outcomes.     

The Development and Validation of the Multi‐Dimensional Identification Scale (MDIS)

Based on recent identity research, we developed the Multi‐Dimensional Identity Scale (MDIS), and the psychometric properties of the MDIS are examined. We report the results of 3 studies used for item generation and analyses and exploratory factor structure analysis (Study 1), confirmatory factor structure analyses (Studies 1, 2, and 3), and construct validity (Study 3). Collectively, these studies illustrate the psychometric properties of a new measure of identity that is multidimensional and adaptable to various identity bases (i.e., organizational, family, social). Based on exploratory and confirmatory studies, our measure demonstrates the same factor structure for organization‐based identity and social‐based identity and a similar factor structure for family‐based identity. Convergent and discriminant validity are demonstrated.     

BEYOND PERSONALITY TRAITS: A STUDY OF PERSONALITY STATES AND SITUATIONAL CONTINGENCIES IN CUSTOMER SERVICE JOBS

Although the interactionist approach has been applied to understanding situational influences on the expression of personality at work, examination of within‐person variation in personality trait expression in the workplace is lacking. Using experience sampling methodology, this study examined the moment‐to‐moment influences of situational characteristics on personality states (i.e., situational contingencies) during social interactions on 56 customer service employees over 10 days at work. At the within‐individual level, state Conscientiousness was associated with the immediacy of the task, and state Extraversion and Agreeableness were associated with the friendliness of the other party in the interaction. At the between‐individual level, self‐monitoring did not moderate the associations between situational characteristics and personality states but predicted the mean level of state Conscientiousness at work over and above trait Conscientiousness. Contrary to expectations, the relationship between state Extraversion and friendliness was weaker in customized service jobs than in noncustomized ones.     

‘A DESIRE UNTO DEATH’: THE DECONSTRUCTIVE THANATOLOGY OF JEAN‐LUC MARION*

One of the most persistent questions in modern theology has been that of how we can adequately acknowledge the stranger. Drawing upon the work of post‐Heideggerian theorist of language and death, Jacques Derrida, and his own creative re‐reading of Martin Heidegger and Emmanuel Levinas, the Catholic theologian and phenomenologist Jean‐Luc Marion has attempted to reconstruct what he regards as a genuinely Husserlian phenomenology. In so doing he has mapped out a phenomenology of love and a phenomenology of that divine gift as ‘being given as givenness’; that is, a condition of life itself. In fact, as I will argue, this rests on the boundary between theology and thanatology (the philosophy of our encounter with that most radical stranger, death) and in his recent reflections upon ‘saturated phenomena’ Marion has explored the interplay between traditional theological topics such as hope and death and contemporary arguments on meaning, symbol and ritual. Christian hope resides in an act of remembrance and Marion argues for the eucharist – in its recollection of the life, death and resurrection of Jesus Christ – as the site of human hope; only this crucial eucharistic move upwards and outwards can overcome the burden of Western metaphysics. It is a literary move which takes us some way towards elevating the language which we use in talking about and recognising the other beyond that of the narrow model offered to us by some commentators of Levinas and one which encourages us to look again at poetry, hymn and Scripture.