Do Satisfied Employees Satisfy Customers? Support‐Services Staff Morale and Satisfaction Among Public School Administrators,Students, and Parents

Data were obtained from school staff ( N = 1,567) who provided support services to schools in a major metropolitan school district. These data were analyzed in relation to data obtained from 3 customer groups (school administrators, students, and parents) who provided ratings of their satisfaction with services. Several aspects of employee morale (e. g., quality of supervision, teamwork, and goal clarity, along with workgroup service climate) were significantly and positively related to administrator and parent satisfaction, but not to student satisfaction. Relations of employee morale and workgroup service climate to administrator satisfaction and parent satisfaction were moderated by customer contact with employees. Results are discussed in relation to expectations of customers and employees that affect the nature of the service-exchange interaction.     

Multidimensional Scaling in Counseling Research and Practice

The authors briefly describe the use of multidimensional scaling (MDS) in counseling. They discuss types of data that have been analyzed using MDS, kinds of MDS analyses, and the interpretation of MDS results and review MDS research relevant to vocational, family, group, and individual counseling. They also briefly discuss potential applications in counseling practice.     

The Relationship Between Religiosity and Narcissism

Intrinsic religiosity correlated negatively and specifically with the maladaptive exploitiveness dimension of narcissism. Data are discussed in terms of the contemporary controversy regarding humanistic-theistic values.     

Employing the God-Family Relationship in Therapy with Religious Families

In many religious families, God functions as a crucial family member, stabilizing interpersonal relationships and engaging in daily family transactions. In the psychological role of a transitional object, God can be usefully employed by the family therapist in therapeutic interventions, when the therapist keeps the focus upon the interpersonal relationship with God rather than the specific content of religious beliefs. This approach can access a vital resource in the family, particularly when conditions for therapy are otherwise difficult, such as an isolated, enmeshed dyad presenting alone for therapy. Four case examples illustrate how one may use this approach in family therapy.     

How They View Their Role: A Survey of Counselors in Different Secondary Schools

This study investigated how counselors in differently structured secondary schools look at their functions. Differences found were examined in relationship to expectations set forth in professional guidelines.     

Factors Related to Counselor Preference Among Gays and Lesbians

This study explored the preference for counselor's sexual orientation among gay and lesbian clients. Recognizing that the perceived reaction of participants to hypothetical situations may be a viable predictor of future choices, respondents were administered a comfort/discomfort index intended to probe a number of potential counseling concerns. Internalized homophobia (Hudson & Ricketts, 1977) and a scale measuring degree of same- or opposite-sex sexual preferences (Kinsey, Pomeroy, Martin, & Gebbhard, 1953) were also investigated in an attempt to account for variance in the comfort/discomfort ratings. Findings indicated that gay men and lesbians tend to prefer gay or lesbian counselors, although a sizable number believe that counselors' sexual orientations do not make a difference. Internalized homophobia was found to predict discomfort in discussing various topics with a counselor of unknown sexual orientation.     

Finding Work Following Job Loss: The Role of Coping Resources

The negative physical and psychological effects of job loss are well-documented. Much less research has explored factors that might help people cope with job loss and become reemployed quickly. Individuals who became reemployed within 3 months of job loss were more “internal” in locus of control, had greater self-efficacy, and possessed better problem-solving skills than did individuals who remained unemployed.