Quality service in supermarkets: a proposal of measurement

This assignment has the aim of going deeply into the study of service quality perception in supermarkets. The research tries to find the criterion used when rating the services received in a supermarket and also to elaborate an instrument to measure the service quality in this context. From the review of the existing bibliography, four theoretical factors and a thirteen items scale have been composed. These four factors are: price, product, service and image and fresh product. In order to check the psychometrical properties of the questionnaire we carried out a computer assisted telephone interviewing (CATI) with a sample of 300 interviews. The results obtained allow us to show a scale with a factorial structure of 4 dimensions that throws up optimal indexes of reliability and validity. At the same time we conclude that the variable called establishment global rate is an important variable in the perceptive structure of the consumers.     

What works for serious juvenile offenders? A systematic review

This study examines the outcomes of best available empirical research regarding the effectiveness of treatment programs implemented in secure corrections to prevent the recidivism of serious (violent and chronic) juvenile offenders (from 12 to 21 years old). In this review 30 experimental and quasi-experimental studies are analyzed, comparing 2831 juveniles in the treatment groups and 3002 youths for the control groups. The global effect size of these 30 studies in terms of standardized mean difference was d = 0.14 in favour of the treatment groups. This size effect, in terms of "r" coefficient reached the value of 0.07, of low magnitude. The cognitive-behavioral methods of treatment were the most effective in decreasing recidivism. These results report that the rehabilitation programs for serious offenders achieve to reduce the general recidivism in comparison with the control juveniles in approximately seven percent.     

A training program to improve the memory of children with Down's syndrome

This study starts out from the general agreement about the explicit memory deficits in children with Down's syndrome. Our aim is to explore the possibilities of the computer as a valuable instrument with which to train memory by teaching cognitive rehearsal strategies. The sample was made up of 40 students with Down's syndrome and was divided into two research groups: control and experimental. The results show a clear tendency towards memory improvement in the experimental group. These results can be considered indicators of the effectiveness of the intervention. They are also very interesting for education, in the sense that teachers can help the students with Down's syndrome to improve their memory capacity.     

Treatment of children with ADHD: psychopedagogical program at school versus psychostimulant medication

This study examined the impact of medication management compared to a psycho-educational program on parent and teacher ratings of children with combined type ADHD. The study lasted 14 weeks and included 50 children. 17 children took medication, 17 received psycho-educational intervention, and 16 children were assigned to the control group. The measures used were the IOWA Conners Scale, the School Problem Inventory, the Abbreviated Conners, and the DSM-IV Inattention-Disorganization and Hyperactivity-Impulsivity rating scales. Regarding teacher ratings, improvements were observed on: a) inattention and school problems in the medication group versus the control group; and b) hyperactivity symptoms in the psycho-pedagogical group versus the control and medication groups. Regarding to parent ratings, improvements were observed on: a)inattention in the psycho-pedagogical group versus the control and medication groups; and b) hyperactivity symptoms in the psycho-pedagogical group versus the control and the medication groups.     

Effects of increasing cognitive load on sustained attention tasks in schizophrenic disorders and schizotypy

In this study we analyze the attentional performance using different cognitive load attentional tasks: low-load cognition (0-CPT) and high-load cognition (DS-CPT). Participants were a group of schizophrenic patients and two groups of normal population psychometrically classified as low schizotypy and high schizotypy according to the SPQ. Our results show that schizophrenic patients were more sensitive to increments on cognitive load, being their attentional performace worse than the rest of the groups. The lack of significant findings in vigilance on the schizotypal traits group is discussed in terms of conceptual and methodological issues about the utility of psychometric strategies to identify vulnerable populations within the spectrum of the schizophrenic disorders.     

Color makes a difference: two-dimensional object naming in literate and illiterate subjects

Previous work has shown that illiterate subjects are better at naming two-dimensional representations of real objects when presented as colored photos as compared to black and white drawings. This raises the question if color or textural details selectively improve object recognition and naming in illiterate compared to literate subjects. In this study, we investigated whether the surface texture and/or color of objects is used to access stored object knowledge in illiterate subjects. A group of illiterate subjects and a matched literate control group were compared on an immediate object naming task with four conditions: color and black and white (i.e., grey-scaled) photos, as well as color and black and white (i.e., grey-scaled) drawings of common everyday objects. The results show that illiterate subjects perform significantly better when the stimuli are colored and this effect is independent of the photographic detail. In addition, there were significant differences between the literacy groups in the black and white condition for both drawings and photos. These results suggest that color object information contributes to object recognition. This effect was particularly prominent in the illiterate group.     

Organization of visuo-spatial serial memory: interaction of temporal order with spatial and temporal grouping

This study investigates whether memory for sequences of spatial locations can be represented hierarchically, that is, as successive groups containing the order of constituent locations. Two grouping manipulations are used: Temporal grouping, based on the verbal serial memory literature, and spatial grouping, based on recent empirical work on visuo-spatial serial memory. In Experiment 1, we examine the relationship between spatial grouping and temporal order and showed that recall performance increases when both temporal and spatial organization correlate, but decreases when they clash. Experiments 2 and 3 show that the latter result is confounded by differences in path length (length of spatial path defined by the locations) between conditions, and that no effect of the spatial organization is observed when path length is controlled for. In Experiment 4, an alternative method to spatial grouping, temporal grouping, is used to induce hierarchical organization. A recall advantage is found in the temporal grouping condition. The results suggest that hierarchical representations can be imposed on order information for visuo-spatial sequences, either when participants have pre-existing knowledge about the form of the path formed by the sequence or when temporal boundaries delimit chunks; that increased path length is the cause of the performance decrement observed when dots from separate spatial groups are presented successively; and that path length and more generally sequence characteristics should be taken into account in designing future research on visuo-spatial serial memory.     

Mental rotation in schizophrenia

Motor imagery provides a direct insight into action representations. The aim of the present study was to investigate the level of impairment of action monitoring in schizophrenia by evaluating the performance of schizophrenic patients on mental rotation tasks. We raised the following questions: (1) Are schizophrenic patients impaired in motor imagery both at the explicit and at the implicit level? (2) Are body parts more difficult for them to mentally rotate than objects? (3) Is there any link between the performance and the hallucinating symptom profile? The schizophrenic patients (n = 13) displayed the same pattern of performance as the control subjects (n = 13). More particularly, schizophrenic patients’ reaction time varied as a function of the angular disparity of the stimuli. On the other hand, they were significantly slower and less accurate. Interestingly, patients suffering from hallucinations made significantly more errors than non-hallucinatory patients. We discussed these latter results in terms of deficit of the forward model. We emphasized the necessity to distinguish different levels of action, more or less impaired in schizophrenia.     

The impact of path crossing on visuo-spatial serial memory: encoding or rehearsal effect?

The determinants of visuo-spatial serial memory have been the object of little research, despite early evidence that not all sequences are equally remembered. Recently, empirical evidence was reported indicating that the complexity of the path formed by the to-be-remembered locations impacted on recall performance, defined for example by the presence of crossings in the path formed by successive locations (Parmentier, Elford, & Maybery, 2005). In this study, we examined whether this effect reflects rehearsal or encoding processes. We examined the effect of a retention interval and spatial interference on the ordered recall of spatial sequences with and without path crossings. Path crossings decreased recall performance, as did a retention interval. In line with the encoding hypothesis, but in contrast with the rehearsal hypothesis, the effect of crossing was not affected by the retention interval nor by tapping. The possible nature of the impact of path crossing on encoding mechanisms is discussed.     

Starting research in interaction design with visuals for low-functioning children in the autistic spectrum: a protocol.

On starting to think about interaction design for low-functioning persons in the autistic spectrum (PAS), especially children, one finds a number of questions that are difficult to answer: Can we typify the PAS user? Can we engage the user in interactive communication without generating frustrating or obsessive situations? What sort of visual stimuli can we provide? Will they prefer representational or abstract visual stimuli? Will they understand three-dimensional (3D) graphic representation? What sort of interfaces will they accept? Can we set ambitious goals such as education or therapy? Unfortunately, most of these questions have no answer yet. Hence, we decided to set an apparently simple goal: to design a "fun application," with no intention to reach the level of education or therapy. The goal was to be attained by giving the users a sense of agency--by providing first a sense of control in the interaction dialogue. Our approach to visual stimuli design has been based on the use of geometric, abstract, two-dimensional (2D), real-time computer graphics in a full-body, non-invasive, interactive space. The results obtained within the European-funded project MultiSensory Environment Design for an Interface between Autistic and Typical Expressiveness (MEDIATE) have been extremely encouraging.