Crossover of job demands and emotional exhaustion within teams: a longitudinal multilevel study

This study investigated the crossover of job demands and emotional exhaustion among team members and the moderating effect of cohesiveness and social support on this process. Participants were 310 employees of an employment agency in the Netherlands, working in one of 100 teams. Multilevel analysis using a longitudinal design did not reveal a main effect of crossover. However, consistent with the study's hypotheses, the results showed a moderating effect of team cohesiveness and social support. We detected crossover of job demands and emotional exhaustion across time from the group to individual team members only in teams characterized by high levels of cohesiveness and social support. Teams characterized by low levels of cohesiveness and social support showed no crossover of job demands and exhaustion. The findings demonstrate that team-level moderators play an important role in crossover processes. Moreover, social support and cohesiveness may not always be positive.     

Prejudice Events and Traumatic Stress among Heterosexuals and Lesbians,Gay Men,and Bisexuals

This mixed-methods study examined associations between prejudice events and post-traumatic stress disorder (PTSD) among 382 lesbians, gays, and bisexuals (LGB) and 126 heterosexuals. Using the Composite International Diagnostic Interview, we assessed PTSD with a relaxed Criterion A1; that is, we allowed events that did not involve threat to life or physical integrity to also qualify as traumatic. We first assessed whether exposure to prejudice-related qualifying events differed with respect to participants' sexual orientation and race. We found that White LGBs were more likely than White heterosexuals to encounter a prejudice-related qualifying event, and among LGBs, Black and Latino LGBs were no more likely than White LGBs to experience this type of event. We then used qualitative analysis of participants' brief narratives to examine prejudice events that precipitated Relaxed Criterion A1 PTSD among 8 participants. Two themes emerged: (a) the need to make major changes, and (b) compromised sense of safety and security following exposure to the prejudice event.     

Overconfidence in interval estimates: What does expertise buy you?

People’s 90% subjective confidence intervals typically contain the true value about 50% of the time, indicating extreme overconfidence. Previous results have been mixed regarding whether experts are as overconfident as novices. Experiment 1 examined interval estimates from information technology (IT) professionals and UC San Diego (UCSD) students about both the IT industry and UCSD. This within-subjects experiment showed that experts and novices were about equally overconfident. Experts reported intervals that had midpoints closer to the true value—which increased hit rate—and that were narrower (i.e., more informative)—which decreased hit rate. The net effect was no change in hit rate and overconfidence. Experiment 2 showed that both experts and novices mistakenly expected experts to be much less overconfident than novices, but they correctly predicted that experts would provide narrower intervals with midpoints closer to the truth. Decisions about whether to consult experts should be based on which aspects of performance are desired.     

Internet-mediated distance-learning education in China as an alternative to traditional paradigms of market entry

Globalization and technology are two power forces that have shaped trade, investment, industrial development and people in the twentieth and twenty-first centuries. Faced with these forces, universities, on the one hand, internationalized their curriculums, students and faculty and, on the other hand, enhanced their technological base, such as the use of computers, internet infrastructure, and technology-based instructional capabilities. These two efforts have largely been mutually exclusive with little intersection between the two. This article analyzes the cross-over between a university’s potential to internationalize with respect to China, the most populous country with the second largest Purchasing Power Parity Gross Domestic Product (PPP GDP) in the world, and to use its technological capabilities to extend its educational outreach. Indirect presence in the Chinese market through Internet-mediated distance-learning education is thus proposed because of its attractiveness from effectiveness and efficiency perspectives, and because China has experienced an increase in its technological and infrastructural environments that enable this mode of entry. Distance learning education via e-commerce in China can be economically viable, consistently scalable, politically feasible, and expediently realizable. Jonatan Jelen is assistant professor of business at Mercy College, engaging academia after IT careers at the Bank of New York, PaineWebber and Bloomberg. He holds a J.D. from Ludwig-Maximilians Universitat, a Ph.D. in Law from the Universitie de Pau, LLMs from the Universities of Pau, Paris II and Fordham University, and MBAs from Ecole Superieure de Commerce de Paris, Edinburgh Business School of Heriot-Watt University and Baruch College of CUNY. He is currently working on a PhD in Business/CIS at Baruch College/CUNY and a DBA in Strategy/Project Management at Heriot-Watt University’s Edinburgh Business School. His two most recent books are Chinese Culture, Organizational Behavior and International Business Management (Greenwood, 2003), and Chinese Economic Transition and International Marketing Strategy (Greenwood, 2003). Dr. Alon is a recent recipient of the Chinese Marketing Award, a dual award from the Tripod Marketing Association (China) and the Society for Marketing Advances (United States).     

Mood in foreign exchange trading: Cognitive processes and performance

This paper examines the effects of mood on the behavior of traders or decision makers in financial markets. Based on a review of the psychological theories and empirical findings which relate mood to decision making and information processing, we derive hypotheses with respect to the impact of good, neutral, and bad moods on the behavior of traders. Two experiments (N=66 and 72) were conducted on an Internet platform which simulated foreign exchange trading based on historical market data. The first experiment manipulated mood using feedback and music whereas the second one asked subjects to read mood-laden statements. It was found that traders in a good mood had an inferior trading performance (losing money) compared to those in a neutral or bad mood (making profit). This is because traders in a good mood made less accurate decisions than those in neutral or bad moods. Those in a bad mood were the most accurate in their decisions but behaved conservatively in their trading. Subjects in a good mood tended to make less accurate decisions though they spent on average at least the same time as the other subjects on information processing and decision-making. They also were over-confident taking unwarranted risks. The studies concluded with insights concerning the effects of mood on choice of trading strategies.     

Genetic essentialism: on the deceptive determinism of DNA

This article introduces the notion of genetic essentialist biases: cognitive biases associated with essentialist thinking that are elicited when people encounter arguments that genes are relevant for a behavior, condition, or social group. Learning about genetic attributions for various human conditions leads to a particular set of thoughts regarding those conditions: they are more likely to be perceived as (a) immutable and determined, (b) having a specific etiology, (c) homogeneous and discrete, and (d) natural, which can lead to the naturalistic fallacy. There are rare cases of "strong genetic explanation" when such responses to genetic attributions may be appropriate; however, people tend to overweigh genetic attributions compared with competing attributions even in cases of "weak genetic explanation," which are far more common. The authors reviewed research on people's understanding of race, gender, sexual orientation, criminality, mental illness, and obesity through a genetic essentialism lens, highlighting attitudinal, cognitive, and behavioral changes that stem from consideration of genetic attributions as bases of these categories. Scientific and media portrayals of genetic discoveries are discussed with respect to genetic essentialism, as is the role that genetic essentialism has played (and continues to play) in various public policies, legislation, scientific endeavors, and ideological movements in recent history. Last, moderating factors and interventions to reduce the magnitude of genetic essentialism, which identify promising directions to explore in order to reduce these biases, are discussed.     

Receiving advice on matters of taste: Similarity, majority influence, and taste discrimination

People routinely consider the opinions of others prior to making decisions on matters of taste (e.g., a restaurant or movie). Our theoretical framework highlights the role of two sources, social (majority) influence and similarityamong advisors, in such decisions. We suggest that individuals’ use of these sources depends on their taste discrimination. While highly discriminating judges seek the opinion of a similar advisor rather than the majority opinion, less discriminating judges do so less. In four studies participants made musical choices based on recommendations. The studies document the great appeal of behavioral similarity and the role of demographic similarity. They also provide evidence for the discrimination hypothesis. A formal simulation is developed to account for the relationship between taste discrimination and the predictive accuracy of the majority and of similar advisors. The results shed light on theories of advice utilization and social influence, and are connected with applications involving personalized recommendation systems.     

Rate it again: Using the wisdom of many to improve performance evaluations

Much research shows that judgmental estimation could be improved by combining estimates from independent judges as well as within judges. These results have been obtained mostly with judgments about matters of fact, that is, for which there are objective truth criteria. In the present research, we extend these findings to performance evaluations. In a controlled field study, expert judges provided evaluations of a large number of essays written by college applicants taking college entrance tests. The judges were asked to evaluate each essay twice—on two occasions, a week apart. This design allowed us to assess the benefits of two methods of combining evaluations: within rater and across raters. Accuracy gains were obtained with both methods. Although the within‐rater combinations yielded fewer gains than the across‐rater ones, they were still appreciable in comparison with the across rater ones. Our findings extend the class of judgments to which the “wisdom of many” could be applied. These findings are potentially applicable to performance evaluations in social, educational, and employment settings.     

Prejudice,social stress,and mental health in lesbian,gay, and bisexual populations: conceptual issues and research evidence

In this article the author reviews research evidence on the prevalence of mental disorders in lesbians, gay men, and bisexuals (LGBs) and shows, using meta-analyses, that LGBs have a higher prevalence of mental disorders than heterosexuals. The author offers a conceptual framework for understanding this excess in prevalence of disorder in terms of minority stress--explaining that stigma, prejudice, and discrimination create a hostile and stressful social environment that causes mental health problems. The model describes stress processes, including the experience of prejudice events, expectations of rejection, hiding and concealing, internalized homophobia, and ameliorative coping processes. This conceptual framework is the basis for the review of research evidence, suggestions for future research directions, and exploration of public policy implications.     

Crossover of marital dissatisfaction during military downsizing among Russian army officers and their spouses

This study examined mechanisms of strain crossover within couples and the moderating role of gender. Data were collected at a time of military downsizing from a sample of 1,250 Russian army officers and their spouses. The authors tested a model that incorporated 3 mechanisms for the crossover of marital dissatisfaction among dual-earner couples. The model provided support for 2 suggested crossover mechanisms: direct reactions of crossover and indirect mediated effects through social undermining. Strong evidence was also provided for gender asymmetry in the crossover process. Marital dissatisfaction crossed over from husbands to wives but not vice versa, and social undermining behavior played a role in the process of crossover of marital dissatisfaction for husbands but not for wives.