Psychophysiological effects of emotional dissonance in a face-to-face service interaction

Abstract

Current research demonstrates that requirements to express emotions which are not genuinely felt in the particular situation (emotional dissonance) are associated with negative long and short-term effects. The aim of the present study was to investigate: (a) the psychophysiological short-term effects of emotional dissonance in a face-to-face service interaction and (b) the moderating role of gender and neuroticism. In total, 32 women and 27 men were instructed to play the role of a service employee, who had to interact with an angry and rude customer. Half of the sample was given information that the organization expected them to be friendly (emotional dissonance), the other half was told they were expected to act naturally and show their genuine feelings (no emotional dissonance). Subjective and behavioral responses revealed that participants in the “friendly” condition modulated their emotional expressions to a greater extent than those in the “naturally” condition. Participants in the “friendly” condition showed stronger systolic and diastolic blood pressure responses. Furthermore, hierarchical regression analyses yielded that gender and neuroticism partly moderated the association between emotional dissonance and participants' psychophysiological response.     

Stability of Religious Orientation and Academic Dishonesty

This study examines the probable influence of individual religiosity on academic cheating among a group of Seventh-day Adventist youth, grades 6 through 12. A multiple-regression analysis was used to determine the relationship between academic beliefs or behaviors and academic dishonesty. The following research questions were investigated: (1) Is there a relationship between students' religious experience or religious activities and academic honesty? (2) What religious variables influence academic honesty? and (3) What is the correlation between the stability of religious orientation and academic honesty? Although the final model proved to be statistically significant, the findings suggest no direct impact on academic honesty. The implications of this study and the influential factors are discussed.     

Perceived localizations and eye movements with action‐generated and computer‐generated vanishing points of moving stimuli

When observers localize the vanishing point of a moving target, localizations are reliably displaced beyond the final position, in the direction the stimulus was travelling just prior to its offset. We examined modulations of this phenomenon through eye movements and action control over the vanishing point. In Experiment 1 with pursuit eye movements, localization errors were in movement direction, but less pronounced when the vanishing point was self‐determined by a key press of the observer. In contrast, in Experiment 2 with fixation instruction, localization errors were opposite movement direction and independent from action control. This pattern of results points at the role of eye movements, which were gathered in Experiment 3. That experiment showed that the eyes lagged behind the target at the point in time, when it vanished from the screen, but that the eyes continued to drift on the targets' virtual trajectory. It is suggested that the perceived target position resulted from the spatial lag of the eyes and of the persisting retinal image during the drift.     

ERPs reveal comparable syntactic sentence processing in native and non-native readers of English

L2 syntactic processing has been primarily investigated in the context of syntactic anomaly detection, but only sparsely with syntactic ambiguity. In the field of event-related potentials (ERPs) syntactic anomaly detection and syntactic ambiguity resolution is linked to the P600. The current ERP experiment examined L2 syntactic processing in highly proficient L1 Spanish-L2 English readers who had acquired English informally around the age of 5 years. Temporary syntactic ambiguity (induced by verb subcategorization information) was tested as a language-specific phenomenon of L2, while syntactic anomaly resulted from phrase structure constraints that are similar in L1 and L2. Participants judged whether a sentence was syntactically acceptable or not. Native readers of English showed a P600 in the temporary syntactically ambiguous and syntactically anomalous sentences. A comparable picture emerged in the non-native readers of English. Both critical syntactic conditions elicited a P600, however, the distribution and latency of the P600 varied in the syntactic anomaly condition. The results clearly show that early acquisition of L2 syntactic knowledge leads to comparable online sensitivity towards temporal syntactic ambiguity and syntactic anomaly in early and highly proficient non-native readers of English and native readers of English.     

Social Research in the Advancement of Children's Rights

This article argues that investigators doing developmental and social research with children have, for the most part, failed to acknowledge the inherent implications of their work for children's rights. The impact of these studies upon children's rights occurs at every stage; from hypothesis formulation to hypothesis testing to dissemination of findings. This paper addresses the issue in the context of developmental research on children's ability to report experienced events accurately. This particular research area has generated data that has been extrapolated to legal contexts and created a foundation for assumptions about the credibility of child witnesses. This in turn has had profound effects on children's right to be heard and the weight given to their testimony. The argument is made that there is a need for social scientists to explicitly articulate how their work may impact upon children's rights and what is in fact the social agenda in this regard underlying their research.     

Positive emotion impedes emotional but not cognitive conflict processing

Cognitive control enables successful goal-directed behavior by resolving a conflict between opposing action tendencies, while emotional control arises as a consequence of emotional conflict processing such as in irony. While negative emotion facilitates both cognitive and emotional conflict processing, it is unclear how emotional conflict processing is affected by positive emotion (e.g., humor). In 2 EEG experiments, we investigated the role of positive audiovisual target stimuli in cognitive and emotional conflict processing. Participants categorized either spoken vowels (cognitive task) or their emotional valence (emotional task) and ignored the visual stimulus dimension. Behaviorally, a positive target showed no influence on cognitive conflict processing, but impeded emotional conflict processing. In the emotional task, response time conflict costs were higher for positive than for neutral targets. In the EEG, we observed an interaction of emotion by congruence in the P200 and N200 ERP components in emotional but not in cognitive conflict processing. In the emotional conflict task, the P200 and N200 conflict effect was larger for emotional than neutral targets. Thus, our results show that emotion affects conflict processing differently as a function of conflict type and emotional valence. This suggests that there are conflict- and valence-specific mechanisms modulating executive control.