Is service climate strength beneficial or detrimental for service quality delivery?

This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in the Spanish hospitality sector. Our cross-sectional results confirmed that high climate strength in managerial practices fosters a positive impact of managerial practices on customer service quality evaluations. However, other results related to customer orientation of services question the idea that service climate strength is always a precursor of service quality. High climate strength in customer orientation enhanced the negative relationship between customer orientation and functional service quality in a cross-sectional study, and between customer orientation and relational service quality in a lagged study. In addition, an examination of curvilinear effects of climate strength revealed an inverted U-shaped relationship between climate strength in customer orientation and relational service quality over time. The article concludes with a discussion of these results.     

Gödel,Kant, and the Path of a Science

Gödel's philosophical views were to a significant extent influenced by the study not only of Leibniz and Husserl, but also of Kant. Both Gödel and Kant aimed at the secure foundation of philosophy, the certainty of knowledge and the solvability of all meaningful problems in philosophy. In this paper, parallels between the foundational crisis of metaphysics in Kant's view and the foundational crisis of mathematics in Gödel's view are elaborated, especially regarding the problem of finding the “secure path of a science” for both mathematics and philosophy. Gödel's temporal subjectivism and metaphysical conceptual objectivism are presented as positively or negatively motivated by Kant's viewpoints. A remark on Gödel's collapse of modalities (in accordance with the collapse of objective time) is added.     

Prevalence of auditory verbal hallucinations in a general population: A group comparison study

The present study was specifically designed to investigate the prevalence of auditory verbal hallucinations (AVH) in the general population, and sought to compare similarities and differences regarding socio‐demographics, mental health and severe life events between individuals who have never experienced AVH with those who had. The study also aimed to compare those who sought professional help for their experience of AVH with those who had not sought help. Through a postal questionnaire, 2,533 participants ages 18 and over from a national survey completed the Launay‐Slade Hallucinations Scale and other measures examining AVH characteristics and other areas related to AVH. In total, 7.3% of the sample reported a life‐time prevalence of AVH. Those with AVH were more likely to be single and unemployed, reported higher levels of depression and anxiety, and experienced a higher number of severe life events compared with those without AVH. Only 16% of those who experienced AVH in the general population sought professional help for these experiences. Compared to those who did not seek professional help, participants that had were more likely to experience AVH with a negative content, experience them on a daily basis, undergo negative reactions when experiencing AVH, and resist AVH. In conclusion, the prevalence of AVH was found to be relatively high. The results also revealed higher levels of reduced mental health for individuals who sought professional help, followed by those who did not, compared with those who had never experienced AVH.     

The Problem of Behaviour Change: From Social Norms to an Ingroup Focus

Social norms are of increasing interest to public policy experts and those conducting behaviour change interventions (e.g. safe driving, recycling). While there is agreement that social norms play a central role in explaining behaviour, such consensus is lacking when it comes to explaining the process through which this occurs. Economics, social marketing and political science focus on individual self‐interest and goal satisfaction and social (dis)approval. In contrast social psychology also incorporates collective interests through its analysis of social identity and ingroup processes. To fully understand behaviour change, it is argued that greater engagement is needed with the links between shifts in social identity, and ingroup norms. As definitions of who “we” are shift, so too does what “we” do. Implications for behaviour change interventions are discussed.     

Confinement has no effect on visual space perception: The results of the Mars-500 experiment

People confined to a closed space live in a visual environment that differs from a natural open-space environment in several respects. The view is restricted to no more than a few meters, and nearby objects cannot be perceived relative to the position of a horizon. Thus, one might expect to find changes in visual space perception as a consequence of the prolonged experience of confinement. The subjects in our experimental study were participants of the Mars-500 project and spent nearly a year and a half isolated from the outside world during a simulated mission to Mars. The participants were presented with a battery of computer-based psychophysical tests examining their performance on various 3-D perception tasks, and we monitored changes in their perceptual performance throughout their confinement. Contrary to our expectations, no serious effect of the confinement on the crewmembers’ 3-D perception was observed in any experiment. Several interpretations of these findings are discussed, including the possibilities that (1) the crewmembers’ 3-D perception really did not change significantly, (2) changes in 3-D perception were manifested in the precision rather than the accuracy of perceptual judgments, and/or (3) the experimental conditions and the group sample were problematic.