GENERIC WORK BEHAVIOR: AN INVESTIGATION INTO THE DIMENSIONS OF ENTRY-LEVEL, HOURLY JOB PERFORMANCE

Generic work behavior is defined as behavior that contributes to the performance of virtually any job independent of technical job roles. Variations in generic work behavior are primarily dependent on differences in volition, and the effects of generic work behavior are likely to be the most prevalent in jobs where performance does not depend heavily on job-specific knowledge, skills, or ability. Analysis of supervisor ratings of specific employee behaviors gathered from 18,146 employees in 42 different hourly, entry-level jobs in predominantly retail settings suggests the existence of at least eight specific dimensions of generic work behavior: industriousness, thoroughness, schedule flexibility, attendance, off-task behavior, unruliness, theft, and drug misuse. These components were integrated with performance components identified in previous studies to develop a taxonomy of generic work behavior. Implications of this taxonomy for the measurement, prediction, and conceptualization of job performance are discussed.     

Couples Therapy Using the Technique of Construct Differentiation

A central problem in couples therapy is the clients' tendency to persist in endless and fruitless alternation between attacking the partner and justifying themselves. The technique of construct differentiation described in this article has proved helpful in coping with this situation. In three clearly structured steps, the therapist explores the personal constructs of each partner in the presence of the other. Instead of concentrating in the usual way on circularity of thoughts, feelings, and behavior, the partners are hindered from interacting and are confronted by the therapist's questions concerning their own inner process, independently of that of the partner. By becoming aware of their own ambivalent constructs and those of the partner, the eagerness to convert the partner to their own point of view can be reduced, and the construct system of each partner can be enriched by the other's constructs. Construct differentiation proves especially useful in the treatment of power struggles and narcissistic collusions.