The Impact of Post‐Apology Behavioral Consistency on Victim's Forgiveness Intention: A Study of Trust Violation Among Coworkers1

This study extended past research and investigated how post‐apology behavioral consistency influences subsequent forgiveness in an organizational setting. Using a sample of 326 working adults, we confirmed that post‐apology behavioral consistency is an important boundary condition of the effectiveness of apology in eliciting forgiveness. Despite having received an apology, the victim's intention to forgive would be low if the perpetrator displayed behaviors inconsistent with the apology made, but would be reinforced by the offending colleague's behaving in accordance with the apology. People who have initially forgiven their colleagues are less susceptible to influences by subsequent post‐apology behavioral inconsistency, although trust continues to be harmed by repeat violations.     

Perceived responses to capitalization attempts are influenced by self‐esteem and relationship threat

Discussing good news builds strength in relationships. In particular, perceiving a close other as enthusiastic about good fortune can help individuals maintain relational strength when relationship security is threatened. In an experiment and a daily diary study, how self‐esteem moderates perceptions of a partner's response to these capitalization attempts following relationship threats were examined. After having been primed with relationship threat (Study 1) or on days following relationship conflict (Study 2), low‐self‐esteem persons perceived less partner enthusiasm about their good news, but high‐self‐esteem persons perceived more partner enthusiasm. Self‐esteem had no effect after a neutral prime or no‐conflict days. These results indicate that capitalization as a strategy for repairing relationships may depend on the partners' self‐esteem.     

Can Racial Discrimination be Proved?

ABSTRACT This article discusses a particular problem with the race relations legislation: the fact that to show that discrimination has taken place one must prove not only that a person was unfavourably treated but that this was on the grounds of race. The article considers first whether grounds should be interpreted subjectively or objectively, and argues for an objective interpretation, partly to make proof easier, partly because no obvious injustice is done. Then it considers the kinds of evidence relevant to such a proof, and argues that in many cases, although not all, it is in fact available, at least for the level of proof on the balance of the probabilities, required for civil, as opposed to criminal, proceedings. It is concluded that difficult cases remain, but not as many, or as difficult, as might appear at first sight.     

ANTICIPATED SOCIAL COST AND INTERPERSONAL ACCOMODATION

The paper is concerned with demonstrating the value of social cost—a concept derived from a social psychological theory of prejudice—in analyzing the cognitive processes underlying the encoding of convergent speech acts. A study showed that when speakers anticipate meeting socially significant others immediately, the effect on their perceptual processes is to perceive greater similarity to, and less undesirable traits in, such others. It was argued that this reduction of a perceived linguistic distance between a speaker and the interlocutor, termed perceptual convergence, should facilitate the adoption of convergent speech in the former. Areas for further research were discussed.