Confirming satisfaction as an attitude within the service‐buying process

This paper presents research that uses cognitive and affective semantic differential scales to construct an attitude measuring instrument to be used in the services domain in the context of long applications to buy a service. The scales measure ‘Attitude to the Application Process’ (AAP) which represents satisfaction, as an internal ‘buying process’ attitude, which moderates the buying intention. Data collected over a three‐year period between 1996‐9, was analysed using exploratory and confirmatory factor analyses. The results provide evidence of a robust and useful cognitive scale. Although there were anomalies in the exploratory and confirmatory analysis of the affective scale, a robust scale is presented which represents either one or two factors. The whole measuring instrument of 14 items was developed as a means to access applicant attitudes during the application process to university — an extended and extreme application situation for first‐time consumers. The results identify that the instrument is sound and can be used in its original or modified form, depending on the context of the service‐process monitoring situation. The scales represent aspects of attitude not dealt with extensively in the literature and measure the perception of the application process as simple, open, friendly and helpful. These aspects of satisfaction mirror three attributes of service quality: assurance, responsiveness and empathy identified in previous research. Copyright © 2001 Henry Stewart Publications.     

Gender-based rejection sensitivity and academic self-silencing in women

Building on prior work on rejection sensitivity, we propose a social-cognitive model of gender-based rejection sensitivity (Gender RS) to account for individual differences in how women perceive and cope with gender-based evaluative threats in competitive, historically male institutions. Study 1 develops a measure of Gender RS, defined as anxious expectations of gender-based rejection. Studies 2-5 support the central predictions of the model: Gender RS is associated with increased perceptions of gender-based threats and increased coping by self-silencing--responses that reinforce feelings of alienation and diminished motivation. Study 2 shows that Gender RS is distinct from overall sensitivity to rejection or perceiving the world through the lens of gender. Study 3 shows that Gender RS becomes activated specifically when gender-based rejection is a plausible explanation for negative outcomes. Study 4 provides experimental evidence that Gender RS predicts lower academic self-confidence, greater expectations of bias, and avoidance of opportunities for further help from a weakness-focused expert evaluator. Study 5 tests the Gender RS model in situ, using daily diaries to track women's experiences during the first weeks in a highly competitive law school. Implications for women's coping with the subtle nature of contemporary sexism are discussed as well as the importance of institution-level checks to prevent the costs of gender-based rejection.     

The rejection-rage contingency in borderline personality disorder

Though long-standing clinical observation reflected in the Diagnostic and Statistical Manual of Mental Disorders (4th ed., text rev.) suggests that the rage characteristic of borderline personality disorder (BPD) often appears in response to perceived rejection, the role of perceived rejection in triggering rage in BPD has never been empirically tested. Extending basic personality research on rejection sensitivity to a clinical sample, a priming-pronunciation experiment and a 21-day experience-sampling diary examined the contingent relationship between perceived rejection and rage in participants diagnosed with BPD compared with healthy controls. Despite the differences in these 2 assessment methods, the indices of rejection-contingent rage that they both produced were elevated in the BPD group and were strongly interrelated. They provide corroborating evidence that reactions to perceived rejection significantly explain the rage seen in BPD.     

Task characteristics and the contextual interference effect

The purpose of this exploratory study was to examine the influence of blocked and random practice on the acquisition and retention of a criterion multisegment motor task practiced alongside either two similar-distractors tasks or two different-distractors tasks. The random-practice similar-distractors group made more decision-making errors and performed the criterion task more slowly than the blocked-practice similar-distractors group during the acquisition phase. Following a brief filled retention interval, the blocked-practice similar-distractors group demonstrated a loss of acquired performance capabilities, whereas the random-practice similar-distractors group did not. The blocked- and random-practice different-distractors groups performed similarly throughout the experiment. Results are interpreted within Glenberg's component-levels theory, in which it was argued that random practice must stimulate the differential storage of multilevel contextual components associated with the multiple motor tasks being learned to produce a contextual interference effect. The theoretical and practical implications of differential storage versus nonrepetition as a function of random practice are discussed.     

Latent inhibition in the honey bee, Apis mellifera: Is it a unitary phenomenon?

Latent inhibition refers to learning that some stimuli are not signals of important events. It has been widely studied in vertebrates, but it has been substantially less well studied in invertebrates. We present an investigation into latent inhibition in the honey bee (Apis mellifera) using a proboscis extension response conditioning procedure that involved ‘preexposure’ of an odor without reinforcement prior to appetitive conditioning. A significant latent inhibition effect, measured in terms of a reduction in acquisition performance to the preexposed odor, was observed after 8 unreinforced presentations, and the effect continued to increase in strength up to 30 presentations. We also observed that memories formed for the preexposed odor lasted at least 24 h. Further manipulation of interstimulus interval and the visual conditioning context partially attenuated the effect. The latter results indicate that latent inhibition in honey bees may not be a unitary phenomenon. Two different mechanisms may be required, in which one mechanism is dependent on the visual context and the second is not.     

Psychometric Status and Clinical Utility of the MAYSI-2 with Girls and Boys in Juvenile Detention

This study replicates and extends studies of the Massachusetts Youth Screening Instrument, Version 2 (MAYSI-2) in a sample of 479 urban, rural, and suburban 12–16 year old youths (68% boys; 41% African American, 23% Latino) consecutively admitted to juvenile detention centers. Six principal components replicated the MAYSI-2 factor-analytically-derived subscales except for Depression/Anxiety, and suggested modifications of specific items in each sub-scale. Findings supported the internal consistency and validity of the modified MAYSI-2 sub-scales. Few gender differences emerged, except that girls reported higher levels of hopelessness and trauma than boys. Five sub-groups were identified based on component profiles: (1) non-clinical, (2) addiction, somatic problems, and suicidality, (3) anger problems, (4) thought disturbance, and (5) addiction and traumatic stress. The findings support the validity of the MAYSI-2 for juvenile justice mental health screening while highlighting possible refinements in scoring in order to identify delinquent youths with distinctive psychosocial risks and needs.     

Juror Responses to Direct and Mediated Presentations of Expert Testimony1

One hundred twenty-one King County (Washington) jurors viewed one of four videotaped versions of medical testimony relevant to the determination of a claim for damages against an employer in an industrial accident case. Two versions presented the claimant's physician (direct testimony), and two presented an attorney reading the physician's testimony verbatim (mediated testimony). Two professional actors (one female, one male) portrayed the physician in one version and the attorney in the other. Videotape presentations were introduced by written material and followed by a questionnaire in which Ss answered a number of legal, attitudinal, and factual questions. Responses to direct testimony differed from those to mediated testimony on several dimensions: number of items listed as significant to the determination of a cash award, estimates of sufficiency of material presented to determine an award, estimates of physician's competence, estimates of confidence in ratings of physician's competence, and number of correct items in a factual retention test. Significant correlations were found between scores on some of these dimensions and number of dollars awarded as compensation. Differences between the actors produced no significant effects, nor were there any significant interactions. It is concluded that, ceteris paribus, direct testimony is to be preferred to mediated testimony.