New Evolutionary Perspectives on Altruism: Multilevel-Selection and Costly-Signaling Theories

Social psychological theories tend to be primarily concerned with the immediate causes of altruism, whereas evolutionary explanations focus more on the origins and ultimate functions of altruistic behavior. Recent developments in the evolutionary psychology of altruism promise an even richer understanding of this important category of social behaviors. Specifically, new perspectives offered by multilevel-selection theory and costly-signaling theory may help to shed light on some of the more problematic issues in the study of altruism.     

Do Villages Remain Christian Communities?

A house-to-house survey of a rural English community of around 400 people resulted in 100 completed questionnaires. Respondents were asked to rate a series of questions on a five-point scale to indicate whether they saw themselves as Christians, whether they considered themselves regular churchgoers, and other related indices of religiosity. The results show the sample to be more Christian than the national average in respect of both avowed belief and church attendance. This would seem to confirm that Christianity remains strongest in the countryside and that the community model of the church survives in rural areas. This in turn raises questions about the style of ministry most appropriate for rural parishes in England and Wales.     

Does service failure influence customer loyalty?

There is a general consensus that customer loyalty to service providers is not solely dependent upon their level of satisfaction or dissatisfaction. However, the identified antecedents of loyalty remain, at best, highly speculative. The aim of this extensive literature review is to give some understanding of the nature of customer loyalty and the antecedent effects of service dissatisfaction. The research reviewed suggests that customer loyalty is an attitudinal state, reflecting value, trust and commitment within supplier–customer relationships. Satisfaction is one of several antecedents of loyalty. A key influence on loyalty is the offer of unique value‐delivering advantages not provided by competitors. Thus firms need to develop positive value‐based exit barriers to achieve loyalty. When service failures occur, the recovery process is likely to have a greater impact on loyalty than the original service failure. The key to successful recoveries was found to be the customer's perception of ‘fairness’. Recovery programmes must get it right first time. Customers who remain dissatisfied after a complaint has been handled are more dissatisfied than if no recovery attempt had been made. Dissatisfaction and customer satiation are major causes of a customer's exit. The solution to customer satiation is dynamic value creation. Collection and monitoring of customer data is needed for success and two‐way communication is vital. Copyright © 2002 Henry Stewart Publications.     

The Role of Attachment Styles and Interpersonal Problems in Suicide‐Related Behaviors

The relationships among adult attachment styles, interpersonal problems, and categories of suicide‐related behaviors (i.e., self‐harm, suicide attempts, and their co‐occurrence) were examined in a predominantly psychiatric sample (N = 406). Both anxious and avoidant attachment styles were associated with interpersonal problems. In turn, specific interpersonal problems differentially mediated the relations between attachment style and type of suicide‐related behaviors. These findings suggest the importance of distinguishing between these groups of behaviors in terms of etiological pathways, maintenance processes, and treatment interventions.     

Posttraumatic Stress Disorder Symptom Clusters and Acquired Capability for Suicide: A Reexamination Using DSM-5 Criteria

This study used the interpersonal–psychological theory of suicide to explore the relationships among DSM-5 posttraumatic stress disorder (PTSD) symptom clusters derived from the six-factor anhedonia model and facets of acquired capability for suicide (ACS). In a sample of 373 trauma-exposed undergraduates, most PTSD symptom clusters were negatively associated with facets of ACS in bivariate correlations, but the anhedonia cluster was positively associated with ACS in regression models. Structure coefficients and commonality analysis indicated that anhedonia served as a suppressor variable for the other symptom clusters. Our findings further elucidate the complex relationship between specific PTSD symptom clusters and ACS.     

基于认知机制的有条件自动驾驶接管中的人因问题

自动驾驶能在很大程度上缓解现代交通问题并提升驾驶舒适度。有条件自动驾驶下, 驾驶员可执行非驾驶相关任务但需要在系统无法处理的状况下接管车辆。在这一关键过程中, 驾驶员需要进行注意转换并获得情境意识以成功接管。已有研究表明, 接管请求、非驾驶相关任务、驾驶情景及驾驶员因素是影响接管过程重要因素。未来可从认知机制角度研究各因素对接管过程产生的影响, 以及探究接管过程中各因素之间可能存在的交互作用。