Psychological types of male and female Bible College students in England

A sample of 278 male and 213 female Bible College students in England completed Form G (Anglicized) of the Myers-Briggs Type Indicator (MBTI). The data demonstrated clear preferences for introversion over extraversion, for sensing over intuition, and for judging over perceiving among both male and female Bible College students. Among females there was also a clear preference for feeling over thinking. The two predominant types among female Bible College students emerged as ISFJ (23%) and ESFJ (17%). The two predominant types among male Bible college students emerged as ISTJ (15%) and ISFJ (13%).     

Clergy work-related satisfactions in parochial ministry: The influence of personality and churchmanship

The aim of this study was to test several hypotheses that clergy work-related satisfaction could be better explained by a multidimensional rather than a unidimensional model. A sample of 1071 male stipendiary parochial clergy in the Church of England completed the Clergy Role Inventory, together with the short-form Revised Eysenck Personality Questionnaire. Factor analysis of the Clergy Role Inventory identified five separate clergy roles: Religious Instruction, Administration, Statutory Duties (conducting marriages and funerals), Pastoral Care, and Role Extension (including extra-parochial activities). Respondents also provided an indication of their predispositions on the catholic–evangelical and liberal–conservative dimensions. The significant associations of the satisfactions derived from each of the roles with the demographic, personality, and churchmanship variables were numerous, varied, and, with few exceptions, small in magnitude. Separate hierarchical regressions for each of the five roles indicated that the proportion of total variance explained by churchmanship was, in general, at least as great as that explained by personality, and was greater for three roles: Religious Instruction, Statutory Duties, and Role Extension. It was concluded that clergy satisfactions derived from different roles are not uniform and that churchmanship is at least as important as personality in accounting for clergy work satisfaction.     

The Personal and Social Correlates of Spiritual Well-Being Among Primary School Teachers

A sample of 311 primary school teachers completed the Spiritual Health in Four Domains Index alongside the abbreviated revised Eysenck Personality Questionnaire and measures of religiosity. The data demonstrate that higher levels of spiritual health are found among older teachers who record low scores on the psychoticism scale and who practice religious faith through church attendance and personal prayer.     

New Evolutionary Perspectives on Altruism: Multilevel-Selection and Costly-Signaling Theories

Social psychological theories tend to be primarily concerned with the immediate causes of altruism, whereas evolutionary explanations focus more on the origins and ultimate functions of altruistic behavior. Recent developments in the evolutionary psychology of altruism promise an even richer understanding of this important category of social behaviors. Specifically, new perspectives offered by multilevel-selection theory and costly-signaling theory may help to shed light on some of the more problematic issues in the study of altruism.     

Do Villages Remain Christian Communities?

A house-to-house survey of a rural English community of around 400 people resulted in 100 completed questionnaires. Respondents were asked to rate a series of questions on a five-point scale to indicate whether they saw themselves as Christians, whether they considered themselves regular churchgoers, and other related indices of religiosity. The results show the sample to be more Christian than the national average in respect of both avowed belief and church attendance. This would seem to confirm that Christianity remains strongest in the countryside and that the community model of the church survives in rural areas. This in turn raises questions about the style of ministry most appropriate for rural parishes in England and Wales.     

Does service failure influence customer loyalty?

There is a general consensus that customer loyalty to service providers is not solely dependent upon their level of satisfaction or dissatisfaction. However, the identified antecedents of loyalty remain, at best, highly speculative. The aim of this extensive literature review is to give some understanding of the nature of customer loyalty and the antecedent effects of service dissatisfaction. The research reviewed suggests that customer loyalty is an attitudinal state, reflecting value, trust and commitment within supplier–customer relationships. Satisfaction is one of several antecedents of loyalty. A key influence on loyalty is the offer of unique value‐delivering advantages not provided by competitors. Thus firms need to develop positive value‐based exit barriers to achieve loyalty. When service failures occur, the recovery process is likely to have a greater impact on loyalty than the original service failure. The key to successful recoveries was found to be the customer's perception of ‘fairness’. Recovery programmes must get it right first time. Customers who remain dissatisfied after a complaint has been handled are more dissatisfied than if no recovery attempt had been made. Dissatisfaction and customer satiation are major causes of a customer's exit. The solution to customer satiation is dynamic value creation. Collection and monitoring of customer data is needed for success and two‐way communication is vital. Copyright © 2002 Henry Stewart Publications.