The contrasting effects of negative word of mouth in the post-consumption stage

We explore the effects of negative word of mouth (NWOM) from worse-off or similar others in the post-consumption stage. In four experiments, we show that the ramifications of NWOM are more complex than portrayed in the literature. Specifically, we demonstrate that attribute-based NWOM has a negative (i.e., aggravating) effect on dissatisfied consumers, whereas experience-based NWOM has a positive (i.e., alleviating) effect. Thought-listing data reveal distinct processes underlying the contrasting effects. On one hand, these results are consistent with the predictions of attitude polarization and downward comparison research. On the other hand, they are explainable in terms of the disconfirmation model.     

Rating leniency and halo in multisource feedback ratings: testing cultural assumptions of power distance and individualism-collectivism

This study extends multisource feedback research by assessing the effects of rater source and raters' cultural value orientations on rating bias (leniency and halo). Using a motivational perspective of performance appraisal, the authors posit that subordinate raters followed by peers will exhibit more rating bias than superiors. More important, given that multisource feedback systems were premised on low power distance and individualistic cultural assumptions, the authors expect raters' power distance and individualism-collectivism orientations to moderate the effects of rater source on rating bias. Hierarchical linear modeling on data collected from 1,447 superiors, peers, and subordinates who provided developmental feedback to 172 military officers show that (a) subordinates exhibit the most rating leniency, followed by peers and superiors; (b) subordinates demonstrate more halo than superiors and peers, whereas superiors and peers do not differ; (c) the effects of power distance on leniency and halo are strongest for subordinates than for peers and superiors; (d) the effects of collectivism on leniency were stronger for subordinates and peers than for superiors; effects on halo were stronger for subordinates than superiors, but these effects did not differ for subordinates and peers. The present findings highlight the role of raters' cultural values in multisource feedback ratings.     

English adaptation versus mother tongue: reliability of the English version of MODDI-F administered to Hong Kong Chinese college students

Two samples of Hong Kong college students completed the English and the Chinese version of the Multidimensional Orientation Toward Dying and Death Inventory (MODDI-F), respectively. Results show substantially lower coefficients of internal consistency in the English version when compared with its Chinese counterpart. The construct validity of the instrument, i.e., the statistical relationships between its subtests, was confirmed. Whenever available, the use of a questionnaire that is worded in the participants' mother tongue is recommended.     

For love or money? What motivates people to know the minds of others?

Mood affects social cognition and "theory of mind", such that people in a persistent negative mood (i.e., dysphoria) have enhanced abilities at making subtle judgements about others' mental states. Theorists have argued that this hypersensitivity to subtle social cues may have adaptive significance in terms of solving interpersonal problems and/or minimising social risk. We tested whether increasing the social salience of a theory of mind task would preferentially increase dyspshoric individuals' performance on the task. Forty-four dysphoric and 51 non-dysphoric undergraduate women participated in a theory of mind decoding task following one of three motivational manipulations: (i) social motivation (ii) monetary motivation, or (iii) no motivation. Social motivation was associated with the greatest accuracy of mental state decoding for the dysphoric group, whereas the non-dysphoric group showed the highest accuracy in the monetary motivation condition. These results suggest that dysphoric individuals may be especially, and preferentially, motivated to understand the mental states of others.     

Being Successful in a Creative Profession: The Role of Innovative Cognitive Style, Self-Regulation, and Self-Efficacy

Purpose  

The purpose of this study was to test a model that proposes that innovative cognitive style and self-regulation (setting priorities, planning work activities, and monitoring time and task progress) are related to the self-reported success of architects. We investigated two aspects of the success: as designers and as business people. To this end, we examined the mediating role of self-efficacy in these relationships.     

Recognition of context and experience: a civic-based Canadian conception of religious literacy

ABSTRACT

Several conceptions of religious literacy exist globally and are informed by the contextual nuances of the scholars who developed them in the UK, US and Australia. As five Canadian scholar-educators across British Columbia, Alberta, Ontario and Quebec, we analyse the well-known religious literacy conceptions of Jackson, Nesbitt, Dinham, Moore and Crisp through a framework based on the recognition of context and experience. In doing so, we propose a Canadian-specific conception that considers the contextual nuances in these four provinces and relates to Canada as a nation and the individual experiences of each author, and recognises the diversity across Canada. We posit that our conception addresses the social and political dynamics and shifts in Canada, namely the changing demography of religious, spiritual and non-religious individuals and the response to the Truth and Reconciliation Commission report that calls Canadians and its institutions to respond to the wrong towards First Nations, Metis and Inuit people.