Why does service with a smile make employees happy? A social interaction model

Drawing on the social interaction model, we examine the mediating role that the customer's display of positive emotions plays on the relationship between the employee's display of positive emotions and the employee's positive mood. We also examine the moderating role that the customer's personality traits-agreeableness, extraversion, and emotional stability-play on the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The results show that the customer's display of positive emotions mediates the relationship between the employee's display of positive emotions and the employee's positive mood. In addition, the customer's personality traits moderate the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The customer's display of positive emotions depends less on the employee's display of positive emotions when the customer has high levels of agreeableness and emotional stability than when the customer has low levels of agreeableness and emotional stability. (PsycINFO Database Record (c) 2012 APA, all rights reserved).     

Attitudes toward immigrants: The interactive role of the authoritarian predisposition,social norms,and humanitarian values

This investigation tested whether social norms and endorsement of humanitarian values interact to influence authoritarians' attitudes toward immigrants. Oyamot, Borgida, and Fisher (2006) found correlational evidence for a model in which: (1) clear social norms for attitudes toward an outgroup (favorable or unfavorable) influence the authoritarianism–attitude relationship in the direction of the norm, and (2) in the absence of clear social norms, endorsement of humanitarian–egalitarian values attenuate the intolerant tendencies of authoritarians. The current investigation tested the model in a survey experiment conducted in a diverse adult sample (N = 388). We measured participants' levels of authoritarian predisposition and endorsement of humanitarian values. Participants were then randomly told that Americans in general had either negative, positive, or mixed opinions about immigrants and immigration (social norm condition), and then asked about their attitude toward immigrants. Consistent with the model, authoritarianism was negatively related to attitudes toward immigrants in the negative norm condition. However, authoritarians' tendency toward intolerance was attenuated when they thought that Americans in general had positive opinions about immigrants. Also as predicted, when societal norms were depicted as mixed, authoritarians' attitudes depended upon endorsement of humanitarian values: humanitarian authoritarians held positive attitudes and non-humanitarian authoritarians held the most negative attitudes toward immigrants. Implications for understanding the effects of authoritarian predispositions in varying social contexts are discussed.     

Peer Rejection and Friendships in Children with Attention-Deficit/Hyperactivity Disorder: Contributions to Long-Term Outcomes

Even after evidence-based treatment, Attention-Deficit/Hyperactivity Disorder (ADHD) is associated with poor long-term outcomes. These outcomes may be partly explained by difficulties in peer functioning, which are common among children with ADHD and which do not respond optimally to standard ADHD treatments. We examined whether peer rejection and lack of dyadic friendships experienced by children with ADHD after treatment contribute to long-term emotional and behavioral problems and global impairment, and whether having a reciprocal friend buffers the negative effects of peer rejection. Children with Combined type ADHD (N?=?300) enrolled in the Multimodal Treatment Study of Children with ADHD (MTA) were followed for 8 years. Peer rejection and dyadic friendships were measured with sociometric assessments after the active treatment period (14 or 24 months after baseline; M ages 9.7 and 10.5 years, respectively). Outcomes included delinquency, depression, anxiety, substance use, and general impairment at 6 and 8 years after baseline (Mean ages 14.9 and 16.8 years, respectively). With inclusion of key covariates, including demographics, symptoms of ADHD, ODD, and CD, and level of the outcome variable at 24 months, peer rejection predicted cigarette smoking, delinquency, anxiety, and global impairment at 6 years and global impairment at 8 years after baseline. Having a reciprocal friend was not, however, uniquely predictive of any outcomes and did not reduce the negative effects of peer rejection. Evaluating and addressing peer rejection in treatment planning may be necessary to improve long-term outcomes in children with ADHD.     

Power motivation as an influence on reaction to an imagined feminist dating partner

McClelland??s (1976) power-stress theory proposes that persons high in need for power experience severe stress in the face of actual or anticipated social events that thwart their need to exert control or influence over others, or to achieve recognition for power-oriented behaviors. Guided by McClelland??s theory, we conducted a simulated dating service experiment with college men who scored either high or low on the Picture Story Exercise (PSE) measure of power motivation and later observed a video displaying an interview with a hypothetical dating partner. From among the 203 men who completed the PSE, 96 took part in the experiment. The video presented an 8-min enactment by a young woman who came across either as an assertive feminist or as compliant and agreeable. Electromyographic responses from the corrugator supercilii (frown muscles) fit the premise of McClelland??s power-stress theory, as did scores on the Reysen Likability Scale and the Affective Attitudes Scale.     

Children's discrimination of fantastic vs. realistic visual displays after watching a film with magical content

Six- and nine-yr.-old children (n=28 of each) were divided into equal experimental and control groups. The experimental groups were shown a film with a magical theme, and the control groups were shown a film with a nonmagical theme. All groups then were presented with a choice task requiring them to discriminate between ordinary and fantastic visual displays on a computer screen. Statistical analyses indicated that mean scores for correctly identifying the ordinary and fantastic displays were significantly different between experimental and control groups. The children in the experimental groups who watched the magical film had significantly higher scores on correct identifications than children in the control groups who watched the nonmagical film for both age groups. The results suggest that watching films with a magical theme might enhance children's sensitivity toward the fantasy/reality distinction.     

Life history strategy, identity consolidation, and psychological well-being

Previous research has shown that individual differences in life history strategies co-vary with a large array of variables to the extent that latent variables from a number of psychological measures load on a single (Super-K) factor. Similar to research on the Super-K factor, the purpose of this study was to test the hypothesis that various measures of identity would load on a single factor and that this latent variable would in turn be associated with other variables reflecting life history strategy and psychological well-being, making a Super-K factor. A sample of 248 university students were administered a variety of questionnaires related to identity, life history strategy, and psychological well-being. Confirmatory factor analyses revealed the hypothesized Super-K factor and the relationship remained even when controlling for variance in social-desirable responding. The results are discussed in terms of the association between Erikson’s theory of psychosocial development and life history theory.     

Does a sensory processing deficit explain counting accuracy on rapid visual sequencing tasks in adults with and without dyslexia?

The experiments conducted aimed to investigate whether reduced accuracy when counting stimuli presented in rapid temporal sequence in adults with dyslexia could be explained by a sensory processing deficit, a general slowing in processing speed or difficulties shifting attention between stimuli. To achieve these aims, the influence of the inter-stimulus interval (ISI), stimulus duration, and sequence length were evaluated in two experiments. In the first that used skilled readers only, significantly more errors were found with presentation of long sequences when the ISI or stimulus durations were short. Experiment 2 used a wider range of ISIs and stimulus durations. Compared to skilled readers, a group with dyslexia had reduced accuracy on two-stimulus sequences when the ISI was short, but not when the ISI was long. Although reduced accuracy was found on all short and long sequences by the group with dyslexia, when performance on two-stimulus sequences was used as an index of sensory processing efficiency and controlled, group differences were found with presentation of stimuli of short duration only. We concluded that continuous, repetitive stimulation to the same visual area can produce a capacity limitation on rapid counting tasks in all readers when the ISIs or stimulus durations are short. While reduced accuracy on rapid sequential counting tasks can be explained by a sensory processing deficit when the stimulus duration is long, slower processing speed in the group with dyslexia explains the greater inaccuracy found as sequence length is increased when the stimulus duration is short.     

When the “Charm of Three” Fades: Mental Imagery Moderates the Impact of the Number of Ad Claims on Persuasion

Given the prevalence of imagery appeals in today’s marketplace, the current research studies the role of mental imagery in how consumers process and react to advertisements with different numbers of ad claims. Past research has proposed “three” as the magical number of ad claims that maximizes persuasion, with more than three ad claims increasing skepticism and reducing evaluation. In the current research, we replicate this so-called “charm of three” effect, but only when consumers do not engage in mental imagery; when they do, however, we find that the effect is moderated, in that more ad claims beyond three produces more favorable product evaluation. Additionally, we provide evidence that the moderating effect of mental imagery is driven by transportation and skepticism toward the ad claims, with mental imagery increasing transportation and decreasing skepticism when there are more than three ad claims. Our research contributes to a better understanding of the “charm of three” effect, its boundary conditions, and underlying mechanism.     

Religious Tradition,Religiosity, or Everyday Theologies? Unpacking Religion’s Relationship to Support for Legalizing Same-Sex Marriage Among a College Student Sample

This study explores the differential impact of religious tradition, religiosity, and everyday theologies on support for legalizing same-sex marriage among a sample of undergraduate college students. The findings suggest that among college students in the United States the group of everyday theologies—personal religious beliefs that emerge through individuals’ lived experiences and social interactions—that we examine has a larger influence on attitudes about legalizing same-sex marriage than do either religious tradition or religiosity (measured as attendance, prayer, and guidance). We operationalize the concept of everyday theologies as levels of endorsement for six different religious themes. Implications for social movements promoting same-sex marriage and future research are discussed.