Shame expressions reduce the recipient’s insult from outgroup reparations

Despite a growing literature on the consequences of group-based guilt and shame, little work has examined how expressions of self-conscious emotions are received by targets of collective wrongdoing. Two experiments tested the hypothesis that when an outgroup member offers apologies accompanied by reparations, the recipients are likely to take insult unless the outgroup member expresses the self-abasing emotion of shame rather than guilt. Experiment 1 showed that when reparations were offered, participants were less insulted by shame than guilt expressed by an outgroup member, rather than an ingroup member. Experiment 2 improved Experiment 1 by manipulating the culprit’s action (reparation vs. withdrawal), and this experiment replicated Experiment 1’s interaction on a measure of insult, but only when reparations were offered. These interactions on insult were not explained by the emotion’s perceived intensity or surprisingness. Our results indicate a possible functional aspect of expressions of shame in an intergroup context. Self-abasement, as opposed to a mere admission of culpability and regret, can reduce the insult taken from an outgroup’s reparations.     

Language as a cultural vessel in online servicescapes: Its impact on consumers' perceived risk,attitudes, and behavioural intentions

Globalisation and the broader use of the Internet have led both academia and professionals to dedicate a great deal of attention to the analysis of the cultural differences that exist within a market and between different markets. Language emerges as a relevant issue in current marketing and communication management environments, especially in online servicescape. Following this premise, the current paper examines the role of language as a vessel of cultural values, namely, individualism and uncertainty avoidance, and its impact on consumer's perceived risk, attitudes, and behavioural intentions in online servicescape. To address this objective, an experimental design was performed. The sample comprised 491 Internet users from 2 different national cultures (British and Spanish). Users were asked to browse an experimental website in their native or first language, whereas the other half of the sample browsed in their second language (British subjects browsing in Spanish and vice versa). The unique contribution of this study lies in demonstrating that online information processing is moderated by the language by which users elaborate information and their cultural values in terms of the dimensions of individualism and uncertainty avoidance. The findings provide valuable insights into the role of language in international marketing strategies, as well as in multicultural and cross‐cultural integrated marketing communications. In this regard, marketers must acknowledge the symbolic cues of language and the competitive advantage that might derive from a strategic language choice to evoke emotions and forge attitudes that are consistent with brand and corporate values.     

What’s the point? Golden and Labrador retrievers living in kennels do not understand human pointing gestures

In many studies that have investigated whether dogs’ capacities to understand human pointing gestures are aspects of evolutionary or developmental social competences, family-owned dogs have been compared to shelter dogs. However, for most of these studies, the origins of shelter dogs were unknown. Some shelter dogs may have lived with families before entering shelters, and from these past experiences, they may have learned to understand human gestures. Furthermore, there is substantial variation in the methodology and analytic approaches used in such studies (e.g. different pointing protocols, different treatment of trials with no-choice response and indoor vs. outdoor experimental arenas). Such differences in methodologies and analysis techniques used make it difficult to compare results obtained from different studies and may account for the divergent results obtained. We thus attempted to control for several parameters by carrying out a test on dynamic proximal and distal pointing. We studied eleven kennel dogs of known origin that were born and raised in a kennels with limited human interaction. This group was compared to a group of eleven dogs comparable in terms of breed, sex and age that had lived with human families since they were puppies. Our results demonstrate that pet dogs outperform kennel dogs in their comprehension of proximal and distal pointing, regardless of whether trials where no-choice was made were considered as errors or were excluded from statistical analysis, meaning that dogs living in kennels do not understand pointing gestures. Even if genetic effects of the domestication process on human–dog relationships cannot be considered as negligible, our data suggest that dogs need to learn human pointing gestures and thus underscore the importance of ontogenetic processes.     

Visual interaction: models, systems, prototypes. The Pictorial Computing Laboratory at the University of Rome “La Sapienza”

This paper reports on the research activities performed by the Pictorial Computing Laboratory at the University of Rome, La Sapienza, during the last 5 years. Such work, essentially is based on the study of humancomputer interaction, spans from metamodels of interaction down to prototypes of interactive systems for both synchronous multimedia communication and groupwork, annotation systems for web pages, also encompassing theoretical and practical issues of visual languages and environments also including pattern recognition algorithms. Some applications are also considered like e-learning and collaborative work.     

Dealing with deviants: The effectiveness of rejection,denial, and apologies on protecting the public image of a group

Public transgressions by group members threaten the public image of a group when outside observers perceive them as representative of the group in general. In three studies, we tested the effectiveness of rejection of a deviant group member who made a racist comment in public, and compared this to several other strategies the group could employ to protect their image. In Study 1 (N = 75) and Study 2 (N = 51), the group was judged less racist after rejecting the deviant than after claiming a non‐racist position or not responding to the transgression. Perceived typicality of the deviant partially mediated this effect in Study 2. In Study 3 (N = 81), the group was judged least racist after forcing the deviant to apologize and as most racist after denying the severity of the transgression. Results also showed a negative side‐effect of rejection. Perceived exclusion of the deviant contributed to a perception of the group as disloyal to its members, which resulted in a less favorable overall group evaluation. Potential benefits and risks of rejection, denial, and apologies are further discussed in the General Discussion. Copyright © 2009 John Wiley & Sons, Ltd.     

Learning from maps: the role of visuo‐spatial working memory

The involvement of visuo‐spatial working memory (VSWM) in map learning was tested. While learning a map, participants were asked either to perform or abstain from a secondary interference task. Learning of the map was assessed by means of three different tasks (landmark positioning, pointing, route finding), each tapping a different type of spatial knowledge, namely, relative position knowledge, absolute position knowledge and route knowledge. Results showed that VSWM supports learning of absolute landmark positions but not learning of relative landmark positions. Moreover, VSWM appears to be involved in route learning. Copyright © 2007 John Wiley & Sons, Ltd.     

The Opinions of GP's Patients About Suicide,Assisted Suicide,Euthanasia, and Suicide Prevention: An Italian Survey

A survey about opinions on end‐of‐life issues of a population represented by 1,171 people in the waiting room of general practitioners' surgeries was conducted in a province of northern Italy. Most subjects did not consider suicide as a reasonable option even in cases of a serious and incurable disease. Moreover, subjects did not consider euthanasia as a possible option either; however, they did express an opposite attitude when considering euthanasia in a third‐person perspective. People with a personal history of suicidal behavior appear to present as a different population, overall expressing more open attitudes.