Improving Customer Reactions to Electronic Brokered Ultimatums: The Benefits of Prior Experience and Explanations

Because of the growth of online discount travel intermediaries (e.g., Priceline), researchers have become interested in how customers react to electronic brokered ultimatum bargaining contexts. This paper investigates how characteristics of the customer and characteristics of the bargaining context might ameliorate customers' (a) perceptions of justice; (b) willingness to recommend the intermediary to others; and (c) willingness to repatronize the intermediary. We found that customer familiarity generally improved customer reactions to the electronic intermediary. We found a moderating effect for intermediary explanations in the form of an excuse, as explanations improved customer reactions when offers were rejected, but worsened reactions when offers were accepted.     

Age of acquisition and the recognition of brand names: On the importance of being early

Research in cognitive psychology has shown that words, objects and faces learned early in life are recognized more fluently than similar items learned later. Experiment 1 shows that early acquired brand names are recognized more quickly than later acquired brands. Experiment 2 shows that the age of acquisition effect extends to accessing semantic knowledge about brands. In Experiment 3, older participants were faster at recognizing early learned brands that are now extinct than more recent, active brand names. Early surviving brands were recognized quickest of all. The significance of these effects for manufacturers and marketing are discussed.     

Introducing a brief measure of cultural and religious identification in American Jewish identity

The authors conducted 3 studies to develop and investigate the psychometric properties of the American Jewish Identity Scales (AJIS), a brief self-report measure that assesses cultural identification and religious identification. Study 1 assessed the content validity of the item pool using an expert panel. In Study 2, 1,884 Jewish adults completed the initial AJIS and various measures of ethnic identity, collective self-esteem, and religiosity. Using confirmatory factor analyses, the authors selected and cross-validated 33 items that loaded highly and differentially on the 2 theorized latent factors. Study 3 assessed the AJIS's short-term stability and its relation to social desirability. Tests of reliability and construct validity provided initial psychometric support for the measure and confirmed the theorized primary salience of cultural identification. Participants reported significantly more private than public collective self-esteem, and the most Jewish-identified participants reported greater private self-esteem, acculturative stress, and perceived discrimination than did their more assimilated counterparts.     

Changing rational-emotive therapy (RET) to rational emotive behavior therapy (REBT)

Reasons are given for changing the name of Rational-Emotive Therapy (RET) to Rational Emotive Behavior Therapy (REBT) and for bringing its behavioral aspects into more prominence. Excerpted from “Changing Rational-Emotive Therapy (RET) to Rational Emotive Behavior Therapy (REBT).Behavior Therapist, 1994,16(10), 1–2, and fromReason and Emotion in Psychotherapy, Rev ed. updated. New York Carol Publishing, 1994. Reprinted with permission.     

The Partner-Specific Investment Inventory: An Evolutionary Approach to Individual Differences in Investment

This research advances an evolution-based model of the function and content of investment in romantic relationships. In developing this model, theory testing has proceeded concurrently with the validation of a multidimensional measure of partner-specific investment (PSI). Ten strategies of investment were identified through factor analysis and scaled to form the PSI Inventory. These scales form a diverse set of investment measures that are reasonably independent, internally consistent, and reliable across raters. Both gender and sociosexual orientation predict use of specific PSI strategies. Overall PSI scores correlate positively with partner's feelings of love and felt security in the relationship, correlate negatively with degree of sexualizing of others by partner, and do not correlate with the self's performance of mate retention behaviors. It is concluded that the PSI Inventory possesses adequate psychometric properties and satisfactory convergent, discriminant, and incremental validity, thus suggesting that it constitutes a viable means of assessing individual differences in investment. These investigations show how a multidimensional, adaptationist approach to investment can further our understanding of these individual differences.     

Problematic Factorial Validity of Three Language Versions of the Basic Psychological Needs Scale (BPNS): Why and What are the Implications?

Self-determination theory is a macrotheory of human motivation that describes fundamental matters such as personality development, goals and aspirations, and self-regulation. Basic psychological needs theory, a subtheory of self-determination theory, postulates that the needs for autonomy, competence, and relatedness are universal and the satisfaction thereof essential for human functioning. Despite the theory’s strong universality claim, almost no studies tested the assumption on the African continent. The present study addressed this by exploring the factorial validity of English, Afrikaans, and Setswana versions of the Basic Psychological Needs Scale (N = 1056). After incorporating a negative-worded method effect and removing several problematic items, the fit of the intended three-factor model was good for the Afrikaans version, marginal for the English version, and poor for the Setswana version. The resulting factors’ reliabilities were low. Configural, metric, and partial scalar invariance were established between the English and Afrikaans versions. Although these findings primarily highlighted problems with the particular scale, there is also the possibility that it could have implications for the validity of the universality assumption of basic psychological needs theory and/or assumptions about denotations or manifestations of the main constructs in various cultural contexts. The study indicated the conceptual and linguistic complexities involved in assessment across diverse and multicultural contexts.     

Psychosocial Factors Relating to Adaptive Capacity in a New Zealand District Health Board

ABSTRACT

Communities assume that health care systems are adequately preparing for disasters, yet health sector capacities are restricted. The current research examined factors associated with adaptive capacity of staff in the New Zealand health sector. Two studies were carried out in the context of large-scale emergency management exercises, with the assumption that such exercises provide information about psychosocial responses to real emergency situations. The focus of the research was on adaptive capacity to address routine work-related stressors, as high levels of routine demands in the health sector have implications for staff health and organizational functioning, both of which are important for managing the stressful demands arising from emergency situations. The implications of these findings are discussed.