Gratitude in buyer-seller relationships: a dyadic investigation

In addressing the call for research to understand affect in sales, this research uses moral affect theory and literature on emotional contagion to examine the effects of salesperson gratitude and customer gratitude on downstream relationship outcomes. The findings of this work suggest that salesperson prosocial behaviors account for the positive association between salesperson gratitude and customer gratitude. These prosocial behaviors – information sharing and extra-role behaviors – combined with customer gratitude serve as explanatory mechanisms for the positive effects of salesperson gratitude on customer commitment, which is an important result of buyer-seller interactions and an essential component of long-term relationships. Further, this research finds that salesperson extra-role behaviors and relationship length interact such that salesperson extra-role behaviors cultivate customer gratitude within developing and established relationships, but that these behaviors are particularly beneficial for less mature relationships. Understanding the role of salesperson gratitude and customer gratitude in driving relational outcomes contributes to both a theoretical understanding of the role of affect in sales and practical applications of emotions within buyer-seller relationships.     

In a context of time: the impact of delay and exposure time on the emergence of memory context effects

Psychological Research - Research on context-mediated facilitation of recognition memory distinguishes between the effects of reinstating the exact same context previously associated with a target...     

Variation in reversal learning by three generalist mesocarnivores

Animal Cognition - Urbanization imposes novel challenges for wildlife, but also provides new opportunities for exploitation. Generalist species are commonly found in urban habitats, but the...     

Gender and mental health: An examination of procedural justice in a specialized court context

The procedural justice framework has been applied in the criminal justice contexts of policing, corrections, and courts. According to this perspective, fair treatment, respectful dialogue and being given a proper voice will contribute to citizens' positive views of authority figures. While this literature has grown immensely, several questions remain unanswered. Do males and females perceive similar levels of procedural justice? Does mental health status influence perceptions of fair treatment? Whether procedural justice is a general perspective that can be applied across social groupings has important implications for correctional treatment in that programs that truly “work” for all are more cost‐effective. Toward that end, the current study investigates the relationships among procedural justice perceptions, gender, and mental health status in specialized drug courts, a context that has received little empirical attention. We do so using secondary data originally collected between 2003 and 2009 for Rossman, Roman, Zweig, Rempel and Lindquist's Multisite Adult Drug Court Evaluation (MADCE). Results from a full‐sample analysis reveal that women report higher levels of procedural justice; that drug court participation significantly influences procedural justice perceptions; and that depressive symptomology is a significant predictor of procedural justice perceptions. In male‐ and female‐specific subsamples, drug court participation exerts similar effects for males and females, as does depressive symptomology. Implications for theory, research, and practice are discussed.     

Holding an object one is looking at: Kinesthetic information on the object’s distance does not improve visual judgments of its size

Visual judgments of distance are often inaccurate. Nevertheless, information on distance must be procured if retinal image size is to be used to judge an object’s dimensions. In the present study, we examined whether kinesthetic information about an object’s distance—based on the posture of the arm and hand when holding it—influences the object’s perceived size. Subjects were presented with a computer simulation of a cube. This cube’s position was coupled to that of a rod in the subject’s hand. Its size was varied between presentations. Subjects had to judge whether the cube they saw was larger than, smaller than, or the same size as a reference. On some presentations, a small difference was introduced between the positions of the rod and of the simulated cube. When the simulated cube was slightly closer than the rod, subjects judged the cube to be larger. When it was farther away, they judged it to be smaller. We show that these changes in perceived size are due to alterations in the cube’s distance from the subject rather than to kinesthetic information.     

Tracking the line of primary gaze in a walking simulator: modeling and calibration.

This article describes a system for tracking the line of primary gaze (LoPG) of participants as they view a large projection screen. Using a magnetic head tracker and a tracking algorithm, we find the onscreen location at which a participant is pointing a head-mounted crosshair. The algorithm presented for tracking the LoPG uses a polynomial function to correct for distortion in magnetic tracker readings, a geometric model for computing LoPG from corrected tracker measurements, and a method for finding the intersection of the LoPG with the screen. Calibration techniques for the above methods are presented. The results of two experiments validating the algorithm and calibration methods are also reported. Experiments showed an improvement in accuracy of LoPG tracking provided by each of the two presented calibration steps, yielding errors in LoPG measurements of less than 2 degrees over a wide range of head positions. Source code for the described algorithms can be downloaded from the Psychonomic Society Web archive, http://www.psychonomic.org/archive/.     

The Integration of Family and Group Therapy as an Alternative to Juvenile Incarceration: A Quasi‐Experimental Evaluation Using Parenting with Love and Limits

The current study employed a quasi‐experimental design using both intent‐to‐treat and protocol adherence analysis of 155 moderate‐ to high‐risk juvenile offenders to evaluate the effectiveness of Parenting with Love and Limits® (PLL), an integrative group and family therapy approach. Youth completing PLL had significantly lower rates of recidivism than the comparison group. Parents also reported statistically significant improvements in youth behavior. Lengths of service were also significantly shorter for the treatment sample than the matched comparison group by an average of 4 months. This study contributes to the literature by suggesting that intensive community‐based combined family and group treatment is effective in curbing recidivism among high‐risk juveniles.     

Measurement and Computational Skepticism

Putnam and Searle famously argue against computational theories of mind on the skeptical ground that there is no fact of the matter as to what mathematical function a physical system is computing: both conclude (albeit for somewhat different reasons) that virtually any physical object computes every computable function, implements every program or automaton. There has been considerable discussion of Putnam's and Searle's arguments, though as yet there is little consensus as to what, if anything, is wrong with these arguments. In the present paper we show that an analogous line of reasoning can be raised against the numerical measurement (i.e., numerical representation) of physical magnitudes, and we argue that this result is a reductio ad absurdum of the challenge to computational skepticism. We then use this reductio to get clearer about both (i) what's wrong with Putnam's and Searle's arguments against computationalism, and (ii) what can be learned about both computational implementation and numerical measurement from the shortcomings of both sorts of skeptical argument.