Interactional processes in families with disruptive boys: Patterns of direct and indirect influence

Patterns of direct and indirect influence were investigated in interactions among 44 families with disruptive boys. Positive and negative behaviors were assessed for spouses and parent-child dyads, in different laboratory situations. For direct or reciprocal influence, positive behaviors in the father-child dyads were positively correlated; mothers' positive behaviors were positively correlated with boys' negative behaviors, suggesting an unexpected pattern of inverse reciprocity. For indirect influences, the following associations were found: Fathers' negative behaviors toward their children predicted the children's negative behaviors toward their mothers, and mothers' negative behaviors toward their children predicted the children's negative behaviors toward their fathers, suggesting a form of setting event or displaced behavior pattern. The children's negative behaviors toward their mothers correlated with the fathers' behaviors toward the mothers, suggesting a modeling pattern. These indirect paths underline the relevance of taking into account family interlocked relationships when studying child disruptiveness.This study was funded by the Social Sciences and Humanities Research Council of Canada (SSHRC), the Québec Social Research Council (CQRS), and the Québec FCAR programs for research centers and research teams. We are also indebted to Jacinthe Sirois and Danielle Boisvcrt for documentation assistance, to Lyse Desmarais-Gervais for her help in data processing, and to Patricia L. Dobkin for revision.     

Background Sound Impairs Interruption Recovery in Dynamic Task Situations: Procedural Conflict?

Interruptions impair performance even on simple, static, laboratory‐based tasks, but little research has looked at their impact in more complex and realistic settings that involve dynamically evolving circumstances and other environmental stressors. Using a radar operator task with or without background sound, participants were unexpectedly interrupted to complete another task, which masked the radar screen as the scenario continually evolved. Task efficiency was impaired by interruption: decision‐making time was slower immediately following interruption, this cost being greater and persevered longer in the presence of auditory distraction. Resumption time was also increased with distraction. Eye fixation durations were shorter following interruption, reflecting participants' attempts to rapidly re‐encode and update their model of the situation. These results suggest that those processes involved in task resumption are also susceptible to background sound, and indicate a need for theories of task interruption to better specify the role of attention in interruption recovery. Copyright © 2013 John Wiley & Sons, Ltd.     

Beyond individual justice facets: How (Mis)alignment between justice climates affects customer satisfaction through frontline customer extra-role service behavior

ABSTRACT

This study examines the combined effect of organizational justice facets on store-level customer extra-role service behavior, and subsequently on customer satisfaction. Hypotheses were tested on a sample of 1,951 employees in 121 business units from four countries, and on 55,731 customers of an international retailer. The results of polynomial regression and response surface analysis revealed that unit customer service performance and customer satisfaction are higher when justice facets are aligned at high levels, compared to when they are aligned at low levels. Moreover, we found evidence that the consequences of misalignment between justice facets are asymmetrical. Unit outcomes were higher when distributive justice (DJ) and procedural justice (PJ) climates were both higher than the interpersonal justice climate, compared to when the inverse was true. Conversely, unit outcomes increased when informational justice (INF-J) climate was higher than DJ and PJ climates, compared to when DJ and PJ climates were higher than INF-J climates. The observed effects of misalignment between justice facets were non-linear, as complex curvilinear relationships were moderator-dependent. Customer satisfaction was higher in stores with higher team customer service behavior, and team service behavior was found to be a significant conduit by which justice facets (mis)alignment influence customer satisfaction.     

Disruption of comprehension by the meaning of irrelevant sound

This study investigates the claim that the disruption of comprehension by irrelevant sound is qualitatively different from that of short-term memory for order. Both meaningful and meaningless speech disrupted the comprehensive aspect of the task, but the effect of meaningful speech was significantly greater. Both rehearsal and semantic processing, which are involved in reading comprehension, seem to be susceptible to disruption by irrelevant meaningful speech. The study provides some evidence to suggest that the presence of meaning in the irrelevant sound in creases disruption of performance in cognitive tasks that also call upon processing of meaning.     

The Recognition of Adults' and Children's Facial Expressions of Emotions

The purpose of this study was to compare the recognition performance of children who identified facial expressions of emotions using adults' and children's stimuli. The subjects were 60 children equally distributed in six subgroups as a function of sex and three age levels: 5, 7, and 9 years. They had to identify the emotion that was expressed in 48 stimuli (24 adults' and 24 children's expressions) illustrating six emotions: happiness, surprise, fear, disgust, anger, and sadness. The task of the children consisted of selecting the facial stimulus that best matched a short story that clearly described an emotional situation. The results indicated that recognition performances were significantly affected by the age of the subjects: 5-year-olds were less accurate than 7- and 9-year-olds who did not differ among themselves. There were also differences in recognition levels between emotions. No effects related to the sex of the subjects and to the age of the facial stimuli were observed.     

Refining Therapeutic Mandates in Couple Therapy Outcome Research: A Feasibility Study

Using a series of 59 cases of couple therapy, we studied the nature, frequency, and pre-treatment correlates of therapeutic mandates. Following intake, therapists coded mandate and couples completed the Dyadic Adjustment Scale and the Relationship Attribution Measure. The distribution of therapeutic mandates showed that 45.8% wished to improve an overtly conflictual relationship, 28.8% consulted to remedy a lack of love and/or desire, and 25.4% aimed to change a specific aspect of an otherwise well-functioning relationship. Over the course of treatment, in 20% of cases, the therapeutic mandate was revised and adjusted. The results of a logistic regression analysis showed that mandate subgroups, men's marital satisfaction, women's responsibility attributions, and women's income are significantly associated with termination status.     

A time-lagged investigation of the mediating role of person–organization fit in the relationship between leader–member exchange and employee affective organizational commitment

This study provides a new perspective on the relationship between LMX and affective organizational commitment, treating person-organization fit (P-O fit) as an explanatory mechanism and identifying co-worker support and customer recognition as moderators of the first stage of this indirect relationship. Results of a three-wave time-lagged study of survey responses obtained from 137 employees working in the retail service sector over a three-year period were consistent with the proposed model. Multiple regression and moderated mediation analyses revealed that LMX indirectly and positively predicted affective organizational commitment through its positive relationship with P–O fit, suggesting that LMX provides a means by which supervisors are able to instill organizational values in employees and/or signal the degree to which their values match those of the organization. Moreover, co-worker support and customer recognition each moderated the first stage of this indirect relationship, such that the relationship between LMX and P–O fit and, in turn, its indirect relationship with affective organizational commitment is stronger as support from co-workers or customer recognition is lacking. At high levels of co-worker support and customer recognition, LMX exhibits no significant relationship with P–O fit. Together, these results provide new explanations for how and under which conditions LMX might influence employee commitment, suggesting that LMX is particularly salient when employees are lacking other sources of relational support or recognition and that high-quality relations with co-workers and/or customers may serve to compensate for low LMX quality in shaping P–O fit and affective organizational commitment.     

Concurrency benefits in the attentional blink: Attentional flexibility and shifts of decision criteria

Fundamental limitations in performing multiple tasks concurrently are well illustrated by the attentional blink (AB) deficit, which refers to the difficulty in reporting a second target (T2) when it is presented shortly after a first target (T1). Surprisingly, recent studies have shown that the AB, which is often thought of as a manifestation of capacity limitations in central processing, can be reduced when the AB task is performed simultaneously with concurrent distracting activities. In the present study, we sought to investigate whether such concurrency benefits would also be observed when the AB task was performed concurrently with a central demanding timing task. The AB was reduced under concurrent-task conditions, as compared with single-AB-task conditions, even though T1 performance was unaffected by the concurrent task. Moreover, shifts in decision criteria were found to be associated with the concurrency benefit effect.