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This research provides a novel theoretical framework to explain the missing mechanism behind one of the strongest predictors for engaging in word of mouth (WOM): the consumer's psychological arousal (i.e., greater arousal leads to greater WOM; e.g., Berger, 2011). Across six studies (N = 1,309), we provide evidence for a motivational theory of the arousal–WOM relationship, highlighting the importance of the WOM's valence (positive vs. negative) as well as the consumer's salient type of arousal (energetic vs. tense; Thayer, 1989). In doing so, we demonstrate that consumers use WOM as an arousal management strategy: They are motivated to engage in positive WOM to maintain or increase their energetic arousal and to engage in negative WOM to reduce or eliminate their tense arousal. These findings also demonstrate the importance of the WOM recipient's response for the WOM source to achieve his/her desired arousal state. Thus, this work both expands our understanding of the arousal–WOM relationship and provides a framework for interpreting past work and conducting future investigations into when and how consumers will engage in WOM. 相似文献
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不同任务情境中虚拟团队绩效过程模式 总被引:1,自引:0,他引:1
运用模拟实验,通过操纵任务类型和任务依存性,考察了不同任务情境中虚拟团队的各种绩效过程模式及其演化过程。研究发现:(1)三种绩效过程模式对团队任务绩效具有不同的作用,在整个过程中,团队成员都能够设置比较客观的目标;而方法模式只在第一和第三阶段表现出显著作用;信任模式在第一和第二阶段的显著作用,表现出后期受到学习效应的干扰。(2)在概念性任务中,任务依存性对团队任务绩效作用显著,而在行为性任务中,其作用不显著,而且,任务依存性对不同任务类型中的绩效过程模式具有不同的作用。 相似文献
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实验研究在2个月的时间内探索了回溯式时间记忆的特点,实验选取15个影视片断和8个新闻事件,影视片段播放的时间和新闻事件的发生同期,要求被试回忆影视片段和新闻事件的时点、时距和时序。结果表明:(1)在时序上,影视片段时序的准确性高于新闻事件;在时距上,7分钟和15分钟的准确性高于30分钟,7分钟时距倾向于高估,30分钟时距倾向于低估;在时点上,影视片段的准确性高于新闻事件。(2)时点的回溯式记忆受到被试自我卷入程度的影响。(3)回溯式时距估计受到真实时距的长短和延迟时间长短的交互影响。(4)事件序列关系一般倾向于具有网络层次的特征,在无充足思考时间条件下,倾向于具有线形模型的特征。 相似文献
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In this study, we explore whether the relationship between leisure experience and job/life satisfaction is mediated by work–family conflict and facilitation, and how these effect coefficients varied among different demographic groups of gender, marital status as well as parental status. With the survey data from 1706 employees in the Shanghai banking industry, we found work–family conflict and facilitation acted as mediators between leisure experience and job/life satisfaction. In all demographic groups, work–family conflict was negatively related with leisure experience and job/life satisfaction. Conversely, work–family facilitation was positively related with leisure experience and job/life satisfaction. Moreover, we found (1) compared with the case for males, the negative effect coefficient of work–family conflict on job satisfaction was significantly higher in female samples. (2) The positive effect coefficients of leisure experience on work–family facilitation was higher for married couples than for unmarried employees. (3) For employees who had children, the negative effect coefficient of leisure experience on work–family conflict as well as the positive effect coefficient of leisure experience on work–family facilitation were significantly higher than for employees who had no children. The results of this study suggest that employees in the banking industry would experience a lower level of work–family conflict and better maintain work–family facilitation by engaging in leisure pursuits with their family. The limitations of this study were discussed as well. 相似文献
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为探讨制造业员工职业倦怠、社会支持与生活满意度的现状及三者间的内在关系,本研究采用职业倦怠、社会支持与生活满意度三个量表对1354名员工进行测查。结果表明:(1)制造业员工职业倦怠总体水平不高,但是,成就感低落比较明显,接近中度水平;(2)女员工社会支持、生活满意度高于男员工;(3)生活满意度与社会支持正相关显著,与职业倦怠负相关显著;社会支持与职业倦怠负相关显著;(4)社会支持对生活满意度具有显著的正向预测作用,不仅可直接影响生活满意度,还可通过职业倦怠的部分中介作用影响生活满意度。研究表明,可通过提高制造业员工社会支持,以减轻其职业倦怠程度,提高其社会满意度。 相似文献
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正义是人类社会崇高的价值追求,然而它却渊源于人类利己与利他的情感冲突,这种情况决定了正义在动机上的相互性或有条件性和在制度层面上的无条件性.正义所具有的这样两种属性互为存在的对立面并成为人类社会得以建立和维系的基础.社会和谐的达成有赖于正义的实现,社会和谐对于正义有着多层次的要求:社会不仅要借助于正义的机制构建起良好的秩序,实现社会的稳定,而且要通过对正义的追求,实现社会成员人心的自由和祥和.而所有这些不仅要借助于法律的支持,而且要依靠道德的教化. 相似文献
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康德宗教哲学对我们的启示 总被引:4,自引:0,他引:4
在这个演讲里,笔者试图从康德的哲学与宗教观里发现西方文化的心理镜像结构,并以此来参照对比中国文化的心灵结构,结合个人的经验对二者都有所论衡。 相似文献
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程式知识与幼儿心理理论的发展关系 总被引:3,自引:0,他引:3
研究探查56位3-5岁幼儿的程式知识、接受性言语能力以及他们在假装认识、外表-事实区分、错误信念和表征变化等心理理论(Theory of mind,ToM)任务上的表现,着重探究程式知识、言语能力与幼儿对心理状态的认识之间的发展关系。结果表明:(1)排除年龄因素后,程式知识对幼儿关于错误信念的认识、假装-事实的区分和假装者信念的推测有显著影响,但对关于外表-事实区分的影响不显著;(2)排除年龄因素后,言语能力对幼儿在各种心理理论任务上的表现的影响不显著。 相似文献