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Few studies have examined the relationship between customer injustice and employees' retaliatory counterproductive behaviors toward customers, and those that have done so have been conducted in a Western setting. We extend these studies by examining the relationship in a Singaporean context where retaliatory behaviors by employees might be culturally constrained. While the previously established positive relationship between customer injustice and counterproductive behaviors was not replicated using peer‐reported data from employees across two hotels in Singapore, we found that individuals' self‐efficacy and perceived social support moderated it. Specifically, the injustice‐to‐counterproductive behaviors relationship was positive for individuals with high self‐efficacy, and for those who perceived high levels of supervisor social support. The findings offer insights into when Singaporean employees and, potentially, employees from other Confucian Asian societies will retaliate against customer injustice, and provide practical implications of how managers can help employees cope with customer injustice. 相似文献
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This article examines the relationship between employee gender and gender similarity on the one hand and supervisor-subordinate cross-evaluations and subordinate rewards on the other, using a sample of 651 employees from five midwestern organizations. Data were obtained through structured interviews, supervisor ratings of subordinates, and employee personnel records. Two-way analysis of variance results indicated that (a) evaluations of women are more positive than evaluations of men and (b) opposite-sex evaluations tend to be higher than same-sex evaluations, but (c) men subordinates receive more promotions, and same-sex subordinates more pay increases, than do women subordinates and opposite-sex subordinates respectively. 相似文献
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Prahlad Gupta 《The Quarterly Journal of Experimental Psychology Section A: Human Experimental Psychology》2003,56(7):1213-1236
Two experiments examined whether the association between word-learning, nonword repetition, and immediate serial recall observed in children also exists in normal adults. The experiments also introduce a novel paradigm for studying word-learning. Experiment 1 studied the performance of 52 adults in nonword repetition, immediate serial recall, and word-learning tasks, examining the correlation between these measures. The results indicate that the developmental relationships between all three abilities also exist in adults. Experiment 2 investigated the robustness of these results using different stimuli and a variant of the word-learning task, and it also examined performance in a visuospatial span task, to test an alternative account of the results of Experiment 1; the results from 58 adults provide further evidence that the developmental association between word-learning, nonword repetition, and immediate serial recall extends into adulthood. The theoretical implications of these findings are discussed in terms of alternative models of the relationship between these abilities. 相似文献