ASSESSING MANAGERS' SATISFACTION WITH STAFFING SERVICES

An application of TQM concepts is described for a survey assessment of State of Wisconsin managers' satisfaction with staffing-services delivered to them by the State's central staffing function. Focus groups of managers were used to identify the survey's content domain, and a steering group of managers guided decisions about final survey content, survey administration, and usage of results. The survey was administered to n = 645 line and HR managers. Results of psychometric analysis of responses provide favorable evidence (internal consistency, dimension independence) supporting usage of tke survey. Survey results served as a key input to implementation of several initiatives to improve staffing-service delivery. These initiatives lead to increases in speed of service delivery, elimination of paperwork, higher reported applicant quality, and positive applicant reactions. The satisfaction survey was not readministered, so it is impossible to specify what, if any, changes occurred in managers' satisfaction with staffing services.     

The Employability Inventory: An Overview

the background, development, content and validation of the Employability Inventory, an instrument designed to assess knowledge of job seeking, job retention, and job success. Usefulness of the inventory in both counseling and education.     

Career Encounters: Career Decision Making Through On-Site Visits

Career Encounters, a program of the Career Counseling Office of Memphis State University, provides students with opportunities for on-site visits with professionals in careers of interest to the students.     

THE IMPLICATIONS FOR PERSONNEL SELECTION OF APPARENT DECLINES IN PREDICTIVE VALIDITIES OVER TIME: A CRITIQUE OF HULIN, HENRY, AND NOON

Hulin, Henry, and Noon (1990) reviewed evidence from a number of studies which supported, in their view, the position that predictive validities decreased over time. If correct, their results would have significant implications for personnel selection practice and research. However, further analysis of their evidence suggested that their results may have only limited generalizability. More specifically, few of the studies they used to support their claim of decreasing predictive validities were field studies of prediction-criterion pairs. Furthermore^ reported data on lagged intercorrelations were of limited relevance to the question of decreasing validities. Finally, a large body of data relevant to the issue of time-lagged validities in a personnel selection context were omitted because the data did not meet Hulin et al.'s restrictive criteria.     

DEVELOPMENT OF A JOB ANALYSIS-BASED PROCEDURE FOR WEIGHTING AND COMBINING CONTENT RELATED TESTS INTO A SINGLE TEST BATTERY SCORE

By definition, content-related approaches to test validation do not rely on criterion data. As a consequence, regression and other statistical procedures for weighting and generating a composite score from a test battery are not applicable when a content-related validation strategy is used. This paper presents a procedure for determining the component weights for a test battery that has been developed on the basis of a content-related validity strategy. The Relative Content Contribution (RCC) weighting procedure is a logical extension of the conceptual basis underlying the rational developmental process used to demonstrate the validity of content-related tests. Results from field implementations of the procedure in the development of two promotional test batteries (fire and police) and an entry-level test battery (police) in two large metropolitan cities are presented to illustrate the procedure.     

Bibliotherapy as a Counseling Adjunct: Research Findings

Counselors have been prompted to use bibliotherapy, but recommendations for using the technique are rarely based on published research. This article reviews the effectiveness of the technique and is intended to help counselors draw implications for using bibliotherapy in their professional practices.     

Transference,Insight, and the Counselor's Intentions During a Counseling Hour

The interactive effects of transference and client insight on session quality, and the relationship between transference and counselor intentions, were studied within the context of a single counseling session. Thirty-eight experienced counselors audiotaped one counseling session and rated their intentions for each intervention. Counselors also rated transference, insight, and session quality. As hypothesized, when transference was high, client insight was positively related to session quality. Furthermore, negative transference was related to several counselor intentions. Negative transference may signal counselors to focus on the relationship and underlying client issues, and to avoid structuring and directing behavior change.