“I’ve said I’m sorry,haven’t I?” A study of the identity implications and constraints that apologies create for their recipients

In contrast to previous research on apologies, which has examined their role in enhancing impressions of those issuing them (e.g., Darby and Schlenker, 1989), the research reported here draws upon Goffman’s (1955) analysis of the “corrective cycle” and is concerned with constraints associated with the receipt of apologies. Study 1 examines the implications for the actor of accepting, not accepting, or rejecting apologies. It is demonstrated that across a variety of judgments, most positive views of the actor result when apologies are accepted; least positive views are associated with their rejection. A follow-up study sought to establish whether this effect would occur under circumstances in which unconvincing apologies are rejected. Results indicate that the apology’s status (convincing versus unconvincing) has no bearing on perceptions of actors. Based on a hypothetical role-play format, Study 2 addresses the matter of whether actors experience a subjective sense of constraint upon receipt of unsatisfactory apologies. The data suggest that there exists a pronounced tendency to accept such apologies, though typically with conditions that would be specified to the offender. More general implications of the data are discussed.     

Detection of a Cry for Help on the MMPI-2: an analog investigation

We compared Minnesota Multiphasic Personality Inventory (MMPI-2) results from 2 groups of mildly to moderately disturbed psychiatric outpatients (N=60) answering under either Standard or Cry for Help instructions. Results from previously completed intake MMPI-2 protocols were obtained for each participant. The two groups were comparable on intake MMPI-2 variables and demographic characteristics. Analysis of feedback data from the second, experimental observation indicated that the two groups had equivalent self-estimates of understanding of their role and success in simulating their role. Significant differences were found between the two groups on their experimental MMPI-2 protocols. The Cry for Help group had significantly higher scores on F, F-K, Fb, Ds2, and Fp scales as well as significantly lower scorns on the K scale. The Cry for Help group also had significantly higher scores on all clinical scales with the exception of 5, which was not tested. Cutting scores derived by Rogers, Sewell, and Ustad (1995) for the detection of a Cry for Help in outpatients were cross-validated with fairly positive results. Although these results are promising, particularly in light of the shrinkage expected on cross-validation, further research is needed in this area.     

Effects of Self-Appraisal Information, Appraisal Purpose, and Feedback Target on Performance Appraisal Ratings

This experiment investigated the effects of three factors on performance appraisal ratings: self-appraisal information, appraisal purpose, and feedback target. Two hundred and three subjects rated a subordinate's performance on a clerical task subsequent to receiving either a high or low self-assessment. They were told they would provide performance feedback either to the experimenter (organizational agent) or their subordinate, and their ratings would be used either for an administrative decision or developmental feedback. Performance ratings were significantly higher when subjects received a favorable subordinate self-assessment than when self-assessments were unfavorable. A significant interaction was found between feedback target and the appraisal purpose. Implications for the use of self-appraisals in organizations were discussed.     

EFFECTS OF EXPLICIT TIMING ON MATHEMATICS PROBLEM COMPLETION RATES IN AFRICAN-AMERICAN THIRD-GRADE ELEMENTARY STUDENTS

A multiple baseline design was used to evaluate the effects of Van Houten and Thompson's (1976) explicit timing procedure on problem completion rates and accuracy levels in African-American third-grade students. During the explicit timing phase, students were told that they were being timed and were instructed to circle the last problem completed at each 1-min interval. Results showed that the explicit timing procedure increased problem completion rates. A decreasing trend in percentage of problems correct also occurred. Exploratory data analysis suggested that decreases in accuracy were not caused by the explicit timing procedure and did not occur in students who had attained high levels of preintervention accuracy. Discussion focuses on recommendations for educators who wish to use timing procedures to increase students' rates of accurate responding.     

Anger of women incest survivors

Adult women survivors of incest (n = 68) were compared to other women (n = 93) with respect to several questionnaire measures of manifest anger. The vast majority of the research participants were white, middle class, heterosexual, and Michigan residents. Incest survivors were angrier than other women, both in general and at their parents. Anger toward mother and anger toward father were comparable. Few incest survivors blamed either parent for the incest, except in those speciflc cases where the parent was a perpetrator. Not surprisingly, incest survivors were particularly angry at parent perpetrators when they were held responsible for the abuse. Incest occurred in families where other traumas were present, and the extent of these other traumas was also associated with increased anger at parents. Women who identified with feminism and who had participated in therapy were angrier at their parents than were other women. Therapy implications of these results were discussed.This paper is based on a doctoral dissertation submitted to the University of Michigan by the first author, under the supervision of the second author. The help and encouragement of committee members Margaret Buttenheim, Kathleen Faller, and Sheryl Olson are gratefully acknowledged. Howard Gottlieb, Judith Ballou, Donna Silbert, and Robert Daniels also contributed substantially to this research.Financial support was provided by the Society for the Psychological Study of Social Issues, the Horace D. Rackham School of Graduate Studies, and the Department of Psychology at the University of Michigan.     

Measuring intrinsic and extrinsic orientation toward religion: Amendments for its use among religious and non-religious samples

Amendments to the Age-Universal I-E scale, used to measure intrinsic and extrinsic orientations toward religion, are proposed to facilitate the scales' use among both religious and non-religious samples. The original and revised versions of the intrinsic and extrinsic scales were administered to six adult samples from the U.S.A. (N = 156; N = 144), England (N = 135; N = 149) and Norhern Ireland and Republic of Ireland (N = 189; N = 167). Data show in all six samples the percentage of I-E scales completed was greater for the revised version than the original version. In addition, the revised version of the scales demonstrates more satisfactory reliability estimates than the original version. It is suggested that researchers examining intrinsic and extrinsic orientation towards religion may benefit from using the revised version.     

Prepulse effects on magnitude estimation of startle-eliciting stimuli and startle responses

The present studies investigated the relationship between prepulse effects on the modification of the brainstem startle reflex and magnitude estimates of startle-eliciting stimuli. In Experiment 1, startle eyeblink responses were elicited in 24 students, half of whom were instructed to estimate the loudness of the startle stimulus (actual intensities of 80, 90, and 100 dB) and half of whom were instructed to estimate the magnitude of their eyeblink. When weak acoustic prepulses preceded the startle-eliciting stimulus, eyeblink amplitude was inhibited, and estimates of response magnitude decreased, but estimates of startle stimulus magnitude decreased only when 100-dB startle stimuli were presented. In Experiment 2, the same startle stimuli were preceded on some trials by a vibrotactile prepulse to the hand. In conditions in which startle amplitude was inhibited, startle stimulus magnitude estimates were not affected. This suggests that the effect of acoustic prepulses on 100-dB startle stimuli in Experiment 1 may have been due to loudness assimilation, an effect independent of the prepulse inhibition of startle responding.     

The psychologist's role in assessing and facilitating patients' knowledge of advance directives in medical settings: A preliminary investigation

In a time of budgetary shortfalls in the medical industry, an aging population, and an increased emphasis on health care choices, psychologists are being called upon to administer advance medical directive programs to patients. This study reports preliminary findings from a program to assess and facilitate patients' knowledge of advance directives (ADs) by the Psychology Service at the Ann Arbor VA Medical Center. The participant pool included 243 male veteran patients admitted to medical and surgical wards at the hospital. The intervention included the use of a computer-generated prompt for consultation, which was sent to the psychology staff in response to a patient inquiry regarding ADs. It also involved an increased emphasis on the delivery of written material on ADs by the admissions clerks. The intervention appeared to result in a modest increase in patients' knowledge of advance directives. Suggestions are offered for areas that should be emphasized in future attempts to increase patients' knowledge and utilization of advance directives.